Flow thinking ACE! Conference 2014-06-16

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Learn how to shift your focus from keeping people and equipment busy to having work flowing to your customers without unwanted waiting time and how that new focus will affect your meetings, process management, and metrics.

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Flow thinking ACE! Conference 2014-06-16

  1. 1. Håkan Forsshakan.forss@avegagroup.se @hakanforss http://hakanforss.wordpress.com/
  2. 2. We are too busy No thanks! Are you too busy to improve? Håkan Forss @hakanforss http://hakanforss.wordpress.com This illustration is inspired by and in part derived from the work by Scott Simmerman, “The Square Wheels Guy” http://www.performancemanagementcompany.com/
  3. 3. Håkan Forss Lean/Agile Coach @hakanforss Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  4. 4. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  5. 5. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  6. 6. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  7. 7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  8. 8. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  9. 9. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  10. 10. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  11. 11. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  12. 12. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  13. 13. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  14. 14. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  15. 15. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  16. 16. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  17. 17. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  18. 18. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  19. 19. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  20. 20. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  21. 21. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  22. 22. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  23. 23. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  24. 24. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  25. 25. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  26. 26. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  27. 27. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  28. 28. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  29. 29. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  30. 30. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  31. 31. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  32. 32. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  33. 33. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  34. 34. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  35. 35. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  36. 36. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  37. 37. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  38. 38. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  39. 39. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  40. 40. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  41. 41. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  42. 42. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  43. 43. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  44. 44. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  45. 45. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  46. 46. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  47. 47. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  48. 48. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  49. 49. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  50. 50. “A bad system will beat a good person every time.” W. Edwards Deming Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  51. 51. We need to Shift our focus Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  52. 52. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  53. 53. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  54. 54. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  55. 55. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  56. 56. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  57. 57. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  58. 58. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  59. 59. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  60. 60. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  61. 61. Shift our focus Plan for less than 100% utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  62. 62. Time Capability 100% Lower planned utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  63. 63. Lead-time Insurance Time Capability 100% Utilization planed at 70% Acts as an insurance policy for shorter lead-time Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  64. 64. Options Time Capability 100% Utilization planed at 70% Creates option to do the important things when you need it Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  65. 65. Time Capability 100% Utilization planed at 70% Reduces unwanted variability Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  66. 66. Time Capability 100% Utilization planed at 70% Creates the time for increasing capability Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  67. 67. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  68. 68. Shift our focus How we run our meetings Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  69. 69. What did YOU do yesterday? What will YOU do today? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  70. 70. What is blocking progress What can we do to finish that today? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  71. 71. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  72. 72. Shift our focus On Blockers & Impediments Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  73. 73. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  74. 74. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  75. 75. Blockers and Impediments are like Gold and Gems for improving flow in your process Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  76. 76. Shift our focus Benefits of Work-In-Process Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  77. 77. The hidden part of WIP limits Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  78. 78. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  79. 79. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  80. 80. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  81. 81. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  82. 82. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  83. 83. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  84. 84. Lowering the water level uncovers process improvement opportunities Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  85. 85. Setting WIP Limits Low Organizational friction High Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  86. 86. Adjust WIP 20-30% Identify the problems Resolve the problems Stabilize processRepeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  87. 87. Flow Thinking Flow Efficiency First • Focus on the work not the workers • Plan for less than 100% utilization Blockers and Impediments is the Gold and Gems for process improvements Limiting WIP is a learning tool Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  88. 88. Model from “This is Lean” by Niklas Modig & Pär Åhlström CreatedbyHåkanForss@hakanforsshttp://hakanforss.wordpress.com
  89. 89. Thank you! Håkan Forss Mail: hakan.forss@avegagroup.se Twitter: @hakanforss Blog: http://hakanforss.wordpress.com

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