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Slide Presentation 7 Realistic goals Users enrolled 90% Users taking advantage of password synchronization 100% Problem incidents eliminated through password synchronization 75% Users taking advantage of self-service password reset 60% Total call volume reduction (100-75%)x(100-60%) 90% 8 Summary • Users don’t magically cooperate – a plan is needed to drive adoption. • Executive sponsorship, effective communication, a friendly and pervasive system all contribute to a successful project. • Over 90% of password-related help desk calls can be eliminated in a well managed project.500, 1401 - 1 Street SE, Calgary AB Canada T2G 2J3 Tel: 1.403.233.0740 Fax: 1.403.233.0725 E-Mail: sales@Hitachi-ID.com File: PRCS:preswww.Hitachi-ID.com Date: March 1, 2012