As users access ever more systems and applications, they accumulate passwords and other authentication factors. Complexity that arises in managing multiple login technologies leads to IT support and security problems: high help desk call volumes, written passwords, lost or stolen OTP tokens and smart cards, etc.
Effective password management addresses these problems by helping users to manage all of their authentication factors in an integrated manner. Passwords are synchronized, so there are fewer to remember. Self-service allows users to reset their own forgotten or locked out passwords or PINs and unlock PCs with encrypted disks. A single process is used to enroll security questions, mobile phone numbers and biometric samples. The entire solution is made available from full screen or mobile phone web browsers, phone calls or PC login screens.