Call Center and Contact Center www.hisolution.it

Call Center and Contact Center
How communicate is not
a one-way decision.
www.hisolution.it

Call Center and Contact Center
Reduction
of line charges
Lower
cost per call
No cost
internal calls
www.hisolution.it

Call Center and Contact Center
Secure and guaranteed
connectivity
is vital to any call centre operation.
Hisolution technology assures communication continuity
thanks to a redundant system of different technologies:
IP, ISDN and UMTS.
ISDN Backup
In case of line interruption,
all inbound and outbound calls
are protected by the backup
ISDN connectivity.
UMTS Backup
Maintains access to the
Internet and Voice services in
the event of severe
connectivity loss.
www.hisolution.it

Call Center and Contact Center
Negotiate through Hisolution Carrier Consulting
Hisolution offers a customizable
Continuous line monitoring Carrier Consulting service to assist
customers in choosing the best
available telecommunication
offerings.
Consultation
on service choice Unique intermediary approach
that manages all provider relations
for customers that ensures
Constant contractual flexibility, enhances
service verification
support and accelerate fault
resolution.
www.hisolution.it

Call Center and Contact Center
Accelerate your Central management of
communi-cation through information
simplifying call management,
maintaining high quality
voice standards and Improve More coherent VPN, free calls
productivity of information at between
streamlining processes by branches the branches branches
using VoIP technology.
Central GSM Gateway The central GSM
Gateway directs calls from
branches to mobile
networks through the
Gateway Call cost
sharing by reduction to
Rent reduction on headquarter
terminal equipment
Branches mobile networks communication systems.
www.hisolution.it

Call Center and Contact Center
Road to Innovation
The modular Hisolution gateway No service interruption
solution adds VoIP functionality
to existing infrastructure and
maximize your existing
Minimal impact
investment’s potential without
on employee
comprosing your processes.
Hisolution’s solutions are ready to
Integration
use guaranteeing business
with any environment
continuity.
www.hisolution.it

Call Center and Contact Center
Break the chain
With Hisolution there is
no need to pay
the Carrier for
more service.
Don’t pay Carriers for excess service
Make more efficient use
of your existing services and
make your communication provider
work for you.
www.hisolution.it

your alternative, today...
Hisoution S.r.l.
Via delle Città Gemelle angolo via Pisana - 55100 - Lucca www.hisolution.it
Tel: 0583 1905401 - Fax: 0583 1994032