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Hilton's Digital Recruiting Journey with HireVue

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Hilton is the premier global hospitality leader with 4,000 hotels and 300,000 team members. Recently, they set out to hire 70,000 team members annually while ensuring that candidates are treated with …

Hilton is the premier global hospitality leader with 4,000 hotels and 300,000 team members. Recently, they set out to hire 70,000 team members annually while ensuring that candidates are treated with the same courtesy,
respect and timeliness that their hotel guests are afforded. As Randy Moses, Hilton’s VP of Worldwide
Recruitment, points out, when it comes to hiring team members responsible for working in an
environment rooted in personal relationships, the human touch in candidate interactions is critical.
Leveraging HireVue’s digital video interviewing platform with personal touches such as opening and
closing videos from Hilton staffers to candidates, Hilton’s focus on adding the human touch back to the
candidate interaction has led to a 94 percent satisfaction rate among candidates who apply to and
interview with the brand. In fact, Hilton has been able to achieve a candidate Net Promoter Score of 68,
more than double the hotel industry average of 32.

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  • Welcome to the Hilton Information Session.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • But rather reinventing how people interact.
  • Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.Our 10 brands are comprised of more than: 4,000 hotels 665,000 roomsover 300,000 team members in 90 countries We are the largest hospitality company in the U.S. by numbers of rooms.
  • From the pinnacle of luxury to comfortable extended-stay suites and affordable focused-service hotels, our ten world-class brands fit every lifestyle and occasion. Our portfolio includes: Luxury: The Waldorf Astoria and Conrad Full-Service: Hilton Hotels & Resorts, DoubleTree by Hilton and Embassy Suites Focused-Service: Hilton Garden Inn, Hampton, Homewood Suites and Home2 Suites by Hilton Timeshare: Hilton Grand Vacations
  • There are four top strategic priorities by which we do keep in mind on out day to day business, which are: Aligning our culture and organization;Maximizing performance across the enterprise;Strengthening and expanding our brands and commercial services platform; and Expanding our global footprint.
  • Hilton Worldwide has achieved significant industry milestones over the years, in the past quarter alone we: Led the industry with the largest global pipeline by roomsOpened its 4,000th hotel, Hilton Shijiazhuang in the Hebei province of China.Joined forces with Vital Voices Global Partnership to help end child trafficking by launching the Global Freedom Exchange
  • Welcome to the Hilton Information Session.
  • Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.Our 10 brands are comprised of more than: 4,000 hotels 665,000 roomsover 300,000 team members in 90 countries We are the largest hospitality company in the U.S. by numbers of rooms.
  • From the pinnacle of luxury to comfortable extended-stay suites and affordable focused-service hotels, our ten world-class brands fit every lifestyle and occasion. Our portfolio includes: Luxury: The Waldorf Astoria and Conrad Full-Service: Hilton Hotels & Resorts, DoubleTree by Hilton and Embassy Suites Focused-Service: Hilton Garden Inn, Hampton, Homewood Suites and Home2 Suites by Hilton Timeshare: Hilton Grand Vacations
  • But rather reinventing how people interact.
  • Discovery Readout.Keep high-level and introduce challenges of similar customers.E.G. “a lot of our healthcare customers are challenged with…”DISCOVERYWhat are your top talent challenges?Types of positions you’re recruiting?Key KPI’s for recruiting (e.g. quality of hire, time to fill, open reqs, manager satisfaction) ?
  • You confirm that you would like to initiate an interview- also you can see what other requests you have made to this application
  • Discovery Readout.Keep high-level and introduce challenges of similar customers.E.G. “a lot of our healthcare customers are challenged with…”DISCOVERYWhat are your top talent challenges?Types of positions you’re recruiting?Key KPI’s for recruiting (e.g. quality of hire, time to fill, open reqs, manager satisfaction) ?
  • Discovery Readout.Keep high-level and introduce challenges of similar customers.E.G. “a lot of our healthcare customers are challenged with…”DISCOVERYWhat are your top talent challenges?Types of positions you’re recruiting?Key KPI’s for recruiting (e.g. quality of hire, time to fill, open reqs, manager satisfaction) ?
  • Discovery Readout.Keep high-level and introduce challenges of similar customers.E.G. “a lot of our healthcare customers are challenged with…”DISCOVERYWhat are your top talent challenges?Types of positions you’re recruiting?Key KPI’s for recruiting (e.g. quality of hire, time to fill, open reqs, manager satisfaction) ?
  • Discovery Readout.Keep high-level and introduce challenges of similar customers.E.G. “a lot of our healthcare customers are challenged with…”DISCOVERYWhat are your top talent challenges?Types of positions you’re recruiting?Key KPI’s for recruiting (e.g. quality of hire, time to fill, open reqs, manager satisfaction) ?
  • Discovery Readout.Keep high-level and introduce challenges of similar customers.E.G. “a lot of our healthcare customers are challenged with…”DISCOVERYWhat are your top talent challenges?Types of positions you’re recruiting?Key KPI’s for recruiting (e.g. quality of hire, time to fill, open reqs, manager satisfaction) ?
  • Discovery Readout.Keep high-level and introduce challenges of similar customers.E.G. “a lot of our healthcare customers are challenged with…”DISCOVERYWhat are your top talent challenges?Types of positions you’re recruiting?Key KPI’s for recruiting (e.g. quality of hire, time to fill, open reqs, manager satisfaction) ?

Transcript

  • 1. Text to Win 2 Night Hilton Stay! Text the word Hilton, First & Last Name & Email to 22333 i.e. Hilton Alan Lees alees@hirevue.com
  • 2. Mark Newman RoundPeg Board of Directors Inc. 30 Under 30 CEO & Founder HireVue Rodney Moses Chairman, Direct Employers Association Taleo Advisory Board Monster Advisory Board VP Worldwide Recruitment Hilton
  • 3. People did work that was rooted in personal relationships. Everyday interactions and a human...
  • 4. COULD NOT BE without the ELEMENT HUMAN WORK DONE
  • 5. Then….
  • 6. 1970 - 1986
  • 7. 1987 - 1998
  • 8. 1998 - 2012
  • 9. Decades of technology… while great, have removed a lot of the human element and interaction once associated with work.
  • 10. It's nothing personal, just business.
  • 11. Business is personal.
  • 12. People Are… Voices Personalities Experiences Potential Ideas for Future
  • 13. Fortunately, a new movement is emerging. One that finally enables people to…
  • 14. Be heard.
  • 15. Tell their story.
  • 16. Demonstrate their capabilities.
  • 17. Interact.
  • 18. Find clarity & valuable insight.
  • 19. © 2014 Hilton Worldwide Confidential and Proprietary Hilton’s Digital Journey... • Ten Brands • 90 Countries • 4,000 Hotels • 665,000 Rooms • 300,000 Team Members* 25 Waldorf Astoria Orlando *across owned, managed and franchised properties
  • 20. © 2014 Hilton Worldwide Confidential and Proprietary Brand Overview 26 Luxury Full- Service Focused- Service Timeshare
  • 21. © 2012 Hilton Worldwide Confidential and Proprietary Key Strategic Priorities 27
  • 22. © 2012 Hilton Worldwide Confidential and Proprietary Key Talent Management Objectives 28 50,000+ High-Quality Annual Hires Digital Sourcing Enable Centralized Recruiting (Talent Acquisition Centers) Personalized Candidate Experience (Customers) College & Veteran Recruiting Employment Branding & TMVP
  • 23. Roughly 783,000 veterans were unemployed and looking for work, including 207,000 post - 9/11 veterans. As of March 2013
  • 24. 10,000 Veteran Hires In Next 5 Years
  • 25. © 2012 Hilton Worldwide Confidential and Proprietary Hilton’s HR Technology Landscape 31 Business Applications Talent Management Applications Social Networks Media & Content Video Mobile IntelligenceSocial Talent Interaction Platform Branding, Interaction, Insights PeopleSoft Taleo/Oracle Successfactors HireVue Digital Recruiting
  • 26. © 2012 Hilton Worldwide Confidential and Proprietary Digital Recruiting at Hilton 33
  • 27. © 2014 Hilton Worldwide Confidential and Proprietary Candidate Experience CANDIDATE SATISFACTION 44 Waldorf Astoria Orlando 94% This experience showed me that Hilton was offering everyone a fair chance to interview. I loved the convenience as well. “ ” 72 NET PROMOTER SCORE (NPS)
  • 28. © 2014 Hilton Worldwide Confidential and Proprietary Candidate Experience 45 Waldorf Astoria Orlando 72 HILTON CANDIDATE NPS Hotel Industry Average: 32 Software Industry Average: 24
  • 29. © 2013 Hilton Worldwide Confidential and Proprietary 46 Global Deployment & Change Learning and Development Opportunities College Executive Corporate Increase veteran hires Learning and Development Opportunities Military Hourly
  • 30. © 2013 Hilton Worldwide Confidential and Proprietary Digital Recruiting Benefits 47 Business Recruiting Manager Candidate  Quality of Talent  Employment Brand  Time & Cost Savings  Immediate Access to Global Talent  10X Productivity, 24x7  Consistent, Centralized Recruiting  94% Satisfaction (72 NPS)  Anytime, Anywhere  Focus on Customers  High-Quality Talent Pool Everything was perfect and I am overjoyed with experiencing the digital interviewing process. “ ”
  • 31. Mark Newman mnewman@hirevue.com Rodney Moses Rodney.Moses@Hilton.com Thank You & Enjoy Your Time in Vegas!
  • 32. And the Winner Is…. Two Night Stay at Any Hilton US Property!
  • 33. APPENDIX
  • 34. HireVue / Taleo Integration  Disposition – Return client defined "candidate status for display in Taleo  Return interview type to Taleo (OnDemand, Live,etc.)  Scores – Return additional scoring detail for reference/ display in Taleo Candidate Profile.  Link to candidate summary sheet within Taleo showing all scores, comments, answers to questions and CodeVue scores  Ability to attach HireVue to Req workflow based on auto triggers set Premier Partnership = higher level of ongoing enhancement
  • 35. Step 1: Request A Screening Service
  • 36. Step 2: Confirm Request of Interview
  • 37. Step 3: Select Req to Connect Candidate To
  • 38. Step 4: Create New Interview or Choose Existing Template
  • 39. Step 5: Configure Interview Experience •Single Sign On and Quick Toggle between Taleo and HireVue •Req Data Passed between Taleo and HireVue
  • 40. Step 6: Candidate Data Pre-Populated In HireVue •Recruiters Don’t Have To Duplicate Data Enter Candidate Info
  • 41. Step 7: Candidate Branded Email Invite; Candidate Takes Interview via HireVue
  • 42. Step 8: Pass Status and Link To Interview Back To Taleo • 3 Different Status Updates • Link To Completed Digital Interview Stored In Candidate Profile