Cm Basics En

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1. Slide 1: CHANGE MANAGEMENT Prof. Dr. Michael Reiß CHANGE MANAGEMENT CHANGE MANAGEMENT BASICS © C M. Reiß M. Reiß
2. Slide 2: CHANGE MANAGEMENT Prof. Dr. Michael Reiß DRIVERS OF CHANGE 85 % CUSTOMER DEMANDS 82 % COST PRESSURES 77 % COMPETITIVE THREATS 76 % PROFIT / FINANCIAL PERFORMANCE 65 % COMPETITIVE OPPORTUNITY 55 % NEW TECHNOLOGY 36 % REGULATORY CHANGE 31 % TAKE - OVER / MERGER 29 % NEW CEO OR SENIOR MANAGEMENT 27 % STAFF DEMANDS Source: Management Centre Europe 1997 © M. Reiß
3. Slide 3: CHANGE MANAGEMENT Prof. Dr. Michael Reiß INHIBITORS OF CHANGE PRESSURE FOR SHORT - TERM 59 % RESULTS MIDDLE MANAGEMENT RESISTANCE 51 % LACK OF TIME 48 % NO STRUCTURED APPROACH 43 % TO CHANGE MANAGEMENT LACK OF RECOGNITION OF NEED FOR CHANGE 37 % LACK OF MANAGEMENT LEADERSHIP 36 % INADEQUATE SKILLS 34 % INFLEXIBLE IT SYSTEM 31 % LACK OF VISION 28 % 13 % NO CASH FOR NECESSARY INVESTMENTS Source: Management Centre Europe 1997 © M. Reiß
4. Slide 4: CHANGE MANAGEMENT Prof. Dr. Michael Reiß PARADIGMS OF CHANGE MANAGEMENT QUANTUM CHANGE MANAGEMENT ORGANISATIONAL DEVELOPMENT LIFE CYCLE CRISIS MODELS ORGANISATIONAL LEARNING MANAGEMENT REFORM EVOLUTION TRANSFORMATION IMPLEMENTATION EXPERIENCE MODIFICATION CONTINUOUS CURVES MIGRATION MANAGEMENT IMPROVEMENT INCREMENTAL © M. Reiß
5. Slide 5: CHANGE MANAGEMENT Prof. Dr. Michael Reiß MEASURING THE RADICALITY OF CHANGE STRATEGY TECHNOLOGY SCOPE OF CHANGE STATUS QUO PROCESS PERSONNEL DEPTH OF CHANGE STRUCTURE SPEED TIM OF CHANGE E © M. Reiß
6. Slide 6: CHANGE MANAGEMENT Prof. Dr. Michael Reiß CHANGE MANAGEMENT CHALLENGES © C M. Reiß M. Reiß
7. Slide 7: CHANGE MANAGEMENT Prof. Dr. Michael Reiß RESISTANCE TO CHANGE : CAUSES SKILL - BARRIERS WILL - BARRIERS LACK OF COMPETENCE QUALIFICATION LACK OF LACK OF CONFIDENCE CONTROL INFORMATION ORGANISATION MOTIVATION LACK OF COMFORT z:\\int_man\\resittan.ds4 ph © M. Reiß
8. Slide 8: CHANGE MANAGEMENT Prof. Dr. Michael Reiß RESISTANCE TO CHANGE Average Rating Current Stress Level Lack of Rewards Low Involvement High Personal Cost Daily Work Patterns Unclear Communication 1 2 3 4 5 6 7 8 9 10 Source: ODR 1995 © M. Reiß
9. Slide 9: CHANGE MANAGEMENT Prof. Dr. Michael Reiß UNPOPULAR MEASURES IN CHANGE MANAGEMENT Making oneself redundant Closing down locations Releasing personnel Shorten salary Increasing workload Causing loss of status Cancelling career opportunities Stimulating internal competition Eliminating slack Questioning status quo © M. Reiß
10. Slide 10: CHANGE MANAGEMENT Prof. Dr. Michael Reiß EFFECT - PATTERNS OF CHANGES BENEFIT SUPPORTING IDEAL Benchmark MARKETING REAL Status quo TIME DIFFUSION EROSION CONFUSION COACHING DETRIMENT z:\\int_man\\effectpa.ds4 gb © M. Reiß
11. Slide 11: CHANGE MANAGEMENT Prof. Dr. Michael Reiß EFFECTIVE AND EFFICIENT CHANGE MANAGEMENT EFFECTIVENESS („managing the right change\") Innovativity Acceptance Integrativeness EXCELLENT CHANGE MANAGEMENT Flexibility Time Costs EFFECTIVENESS („managing the change right\") © M. Reiß
12. Slide 12: CHANGE MANAGEMENT Prof. Dr. Michael Reiß DILEMMA OF COMMUNICATION POLICIES EFFECTIVENESS OF COMMUNICATION L ID A RM EA WORKSHOPS L O N MANAGEMENT BRIEFINGS high TOP MANAGEMENT INVOLVEMENT BROCHURES KICK OFFS NEWSLETTERS low EMPLOYEE JOURNALS INTRANET L FA A RM TA EFFICIENCY O L N OF COMMUNICATION low high © M. Reiß
13. Slide 13: CHANGE MANAGEMENT Prof. Dr. Michael Reiß DILEMMA OF TRUST IN CHANGE MANAGEMENT TRUST REQUIREMENTS EED YN RIT U SEC GAP ASS URA NCE TRUST POTENTIAL ST A B IL IT Y CH A N G E T IM E © M. Reiß
14. Slide 14: CHANGE MANAGEMENT Prof. Dr. Michael Reiß PITFALL OF SUCCESS IN CHANGE MANAGEMENT CHANGE = SUCCESS FOR THE FUTURE SMALL HUGE SUCCESSES SUCCESSES FACILITATE INHIBIT CHANGE CHANGE PAST SUCCESS © M. Reiß
15. Slide 15: CHANGE MANAGEMENT Prof. Dr. Michael Reiß CHANGE MANAGEMENT TOOLS © C M. Reiß
16. Slide 16: CHANGE MANAGEMENT Prof. Dr. Michael Reiß SOFT INSTRUMENTS FOR IMPLEMENTATION ACCEPTANCE TO CHANGE SKILL WILL INFORMATION INSTRUCTION INVOLVEMENT INTEGRATION COMMUNICATION TRAINING MOTIVATION ORGANIZATION Project organization Employee magazine Project work Awards Participation Project newsletter Role playing Intrinsic rewards Team coordinators Information market Group dynamics Compensation Promoters Employee surveys Self management Deals Evangelists Kick off Case studies Success stories Benchmarks Workshops Kaizen Successful models Wikis Intranet/ Portals Conflict tolerance Bonuses Coaching Hotline Training coordinators Transparency Consulting Presentations/ Videos Web Based Training Protection of vested rights Change communities ... Pod-/Webcasts Social Networking Blogs ... ... Platforms ... © M. Reiß
17. Slide 17: CHANGE MANAGEMENT Prof. Dr. Michael Reiß INSTRUMENTS FOR COMMUNICATION IN CHANGE MANAGEMENT GENERIC COMMUNICATION Regular press conferences Income Statements INFRASTRUCTURE Open door-activities Employee magazines Employee talks Corporate Weblogs Bulletin boards Group discussions Information for managers Committee meetings Press releases Complaint systems Department meetings Special edition of Contact hours ONE WAY TWO WAY newsletter via e mail Intranet employees magazine of managers COMMUNICATION COMMUNICATION Survey- Surveys feedback Change Journal „Town meetings“ Business Conferences TV Letters Workshops Songs Brochures to the Information markets editors Info phones Pod/Webcasts Individual Kick offs Videos Weblogs Hotlines Visual displays Memos Roadshows Info boards Chats SPECIFIC Flyers COMMUNICATION Change Communities Special press conferences INSTRUMENTS © M. Reiß
18. Slide 18: CHANGE MANAGEMENT Prof. Dr. Michael Reiß MOTIVATING IN CHANGE PROJECTS QUICK HITS PARTICIPATION AWARDS PROMOTING SUCCESSFUL INTRINSIC CONSENT MODELS REWARD PROJECT COMMUNICATION TRAINING WORK TOP -DOWN AVOIDING ... INTERVENTION REJECTION PRESERVING COMPENSATION APPROVED ITEMS COUNTER BUSINESS © M. Reiß
19. Slide 19: CHANGE MANAGEMENT Prof. Dr. Michael Reiß PROMOTERS IN CHANGE MANAGEMENT TASK MANAGEMENT PEOPLE MANAGEMENT POWER PROFESSIONAL PROCESS x x SKILLS BASED RESPONSIBLE BASED PROMOTERS PROMOTERS PROMOTER = = = EXPERTS CHAMPION SPONSORS + + © M. Reiß