ABOUT THE AUTHOR Marcus Buckingham: A British-American New York Times bestselling author, researcher, motivational speaker & business consultant. Curt Coffman: An independent researcher, author, speaker & consultant.
ABOUT THE BOOK The book is based on research conducted by the authors while working for the Gallup Organization. They surveyed over one million employees and 80,000 managers in over 400 companies. Their conclusions summarized in the book is a result of their research into what the world’s greatest managers do differently.
THE MEASURING STICK1. Do I know what is expected of me at work?2. Do I have the materials & equipment I need to do my work right?3. At work, do I have the opportunity to do what I do best every day?4. In the last 7 days, have I received recognition or praise for goodwork?5. Does my supervisor or someone at work seem to care about me as aperson?6. Is there someone at work who encourages my development?
THE MEASURING STICK ( CONTD..)7. At work, do my opinions seem to count?8. Does the purpose of my company make me feel like my work isimportant?9. Are my co-workers committed to doing quality work?10. Do I have a best friend at work?11. In the last six months, have I talked with someone about myprogress?12. At work, have I had opportunities to learn and grow?
THE WISDOM OF GREAT MANAGER Conventional Wisdom Great Manager Wisdom• Select a person according • Select for talent. to experience, intelligence & determination.• Set expectations by • Set expectations by defining the right steps. defining the right outcomes.• Motivate by identifying • Motivate by focusing on weaknesses and see how strengths. to overcome them.• Develop the person to help • Help him find the right fit, him learn and get promotes. not just the next rung on the ladder.
4 KEYS OF GREAT MANAGER1. Select for I. Striving Talenttalent II. Thinking Talent III. Relating Talent2. Define the I. Set Expectationright II. Define the right outcomes and then let each person find his own route toward thoseoutcomes outcomes .3. Focus on I. Let them become more of who they alreadystrengths are. II. Casting is everything III. Spend the most time with your best people IV. Managing around a weakness.4. Find the right I. A rung too far.fit II. The problem with climbing the ladder. III. Create heroes in every role.
END THOUGHT“The road to hell is paved with goodintentions.” - Gorge Bernard Shaw