Visual Definitions of User Experience
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Visual Definitions of User Experience

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http://graphism.fr 4150
http://www.jvetrau.com 1751
http://www.scoop.it 1134
http://feedly.com 561
https://twitter.com 477
http://uxactive.com 185
http://www.carrementplus.net 182
http://lafrite.poneyworld.net 80
http://www.linkedin.com 45
http://supafox.tumblr.com 25
http://www.pinterest.com 22
http://digg.com 20
http://feeds.feedburner.com 19
http://ejacquet.org 16
http://notes-in-the-cloud.blogspot.co.uk 15
http://reader.aol.com 14
http://gwen5484.heliohost.org 14
http://www.inoreader.com 13
http://plus.url.google.com 12
https://t.co 12
http://notes-in-the-cloud.blogspot.com 10
http://newsblur.com 10
https://www.linkedin.com 9
http://www.newsblur.com 9
http://feedreader.com 8
http://www.zenbinder.com 7
http://feedproxy.google.com 6
http://inoreader.com 5
http://www.plurk.com 5
http://vetrov.itcontest.ru 4
http://127.0.0.1 4
http://tweetedtimes.com 4
http://www.christianbuehlmann.com 3
http://www.feedspot.com 3
http://notes-in-the-cloud.blogspot.jp 2
http://notes-in-the-cloud.blogspot.ru 2
https://www.rebelmouse.com 2
http://www.vizworld.com 2
http://translate.googleusercontent.com 2
http://coillet.eu 2
https://www.commafeed.com 2
http://192.168.1.42 2
http://82.227.154.49 2
http://luc-damas.fr 2
http://ynk2.le-vent-du-nord.fr 1
http://fever.thomas-ruffier.com 1
http://raindrop.io 1
http://zenbinder.com 1
http://simon.teut.org 1
https://www.facebook.com 1
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  • +1 to Keith's comment. Great collection! I've been at some of talks where these models were presented, so it was fascinating to see the common threads and patterns.

    I have to admit I giggled like a 12-year old at 'UX Stool' however. :)
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  • @undefined Thank you, Keith. Will include you comments into the next update of the collection.
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  • Great collection!

    Slide 69 is from UXnet in 2005: http://uxnet.org/devcon.html
    Slide 152 is 'Sean Van Tyne' (fix typo)

    If that is all I can find in 1 pass, you are doing great!!

    Thanks.
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  • Added 10+ more awesome diagrams: Peter Merholz, Jacob Nielsen and others... 200+ in total.
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  • Thank you for your effort / this great work! :)
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Visual Definitions of User Experience Visual Definitions of User Experience Presentation Transcript

  • Visual Definitions of User Experience Collected by Hienadź Drahun 206 diagrams, 13 june 2014
  • “This collection started with 12 diagrams presented at the first “UX Russia” conference in 2007. Now there are more than 200 of them. The goal is not to collect all the diagrams but rather to present the diversity, conceptual evolution, relation with the other disciplines.”
  • BEFORE UX
  • Tom Stewart, 1976 http://www.system-concepts.com/articles/usability-articles/2008/usability-or-user-exp
  • Elizabeth B.-N. Sanders, 1992 “For products to be successful in the 1990s, they will need to meet customer needs simultaneously from three perspectives: usefulness, usability and desirability” Elizabeth B.-N. Sanders, Converging Perspectives: Product Development. Research for the 1990s. Design Management Journal, Volume 3, Issue 4, Fall 1992
  • TRIANGLE
  • Larry Keely, 1999 or earlier http://www.cooper.com/category/strategy/page/3/
  •  Eric Armstrong, 2000 http://www.treelight.com/startup/TetrahedralModel.html
  • Karen McGrane, 2009 http://www.slideshare.net/KMcGrane/week-1-ixd-history-course-overview
  • Christina Wodtke, 2013 http://www.eleganthack.com/a-simple-model-for-user-experience-design/
  • UX STOOL
  • Donald Norman, 1998 Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998
  • Michael Cummings, 2010 Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998 http://uxdesign.com/ux-defined
  • Unix Design Office, 2012 http://www.unix-d.co.jp/en/ux/103.shtml http://www.unix-d.co.jp/en/ux/102.shtml
  • VENN DIAGRAM
  • Paul Lasseau, 1980 Paul Lasseau, Graphic Thinking for Designers & Architects, 1980
  • Alan Cooper, 2001 or earlier http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design
  • Alan Cooper, 2001 or earlier http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design-process.h
  • Cagan & Vogel, 2001 Creating Breakthrough Products: Innovation from Product Planning to Program Approval , Jonathan Cagan Craig Vogel, Financial Times Press, 2001
  • Louis Rosenfeld & Jess McMullin, 2001 http://louisrosenfeld.com/home/bloug_archive/000024.html
  • Jess McMullin, 2002 - 2003 http://boxesandarrows.com/searching-for-the-center-of-design/
  • Jim Euchner, 2003 http://www.peterme.com/archives/week_2003_10_19.html
  • Peter Morville, 2004 http://semanticstudios.com/publications/semantics/000029.php
  • Alan Cooper, 2006 Alan Cooper, ‘About Face 3’, Wiley, 2006
  • David Armano, 2007 http://darmano.typepad.com/logic_emotion/2007/02/meet_ed_experie.html
  • Joe Lamantia, 2008 http://www.uxmatters.com/mt/archives/2008/04/designing-ethical-experiences-som
  • Trevor van Gorp, 2009 http://boxesandarrows.com/emotional-design-with-a-c-t-part-2/
  • Jesse James Garrett, 2009 http://www.peterme.com/2012/09/04/reframing-ux-design/
  • Oliver Reichenstein, iA, 2009 http://www.flickr / http://ia.net/blog/ http://cloudfront6
  • Erik Flowers, 2011 http://www.helloerik.com/treatise-on-user-experience-design-part-1
  • Flow Bohl, 2012 http://www.79er.com/blog/articles/The-value-of-UX-design--6-principles.php /
  • Maria Cordell, 2012 http://www.slideshare.net/AdaptivePath/two-brains-ux-week-2012
  • Bill Welch, 2013 http://www.medicaldesignbriefs.com/component/content/article/16536/
  • Michael Allenberg, 2013 http://onespring.net/user-experience/achieving-the-ideal-end-user-product-experience/
  • Christina Wodtke, 2013 https://twitter.com/cwodtke/status/387671260538228736/photo/1/large
  • Kary Bodine, 2013 http://blogs.forrester.com/kerry_bodine/13-10-04-how_does_service_d
  • Andrew Sikorskiy, 2014 http://www.slideshare.net/atermath/sikorskiy-ux-future
  • UX ICEBERG
  • Peter Morville, 2000 http://argus-acia.com/acia_event/morville_session.html
  • Dick Berry, IBM, 2000 http://www.ibm.com/developerworks/library/w-berry/
  • Trevor van Gorp, 2007 http://www.slideshare.net/trevor.vangorp/ux-iceberg1
  • ?, 2013 (?) http://www.business2community.com/content-marketing/good-content-tip-iceberg-06
  • UX HONEYCOMB
  • Jesse James Garrett, 2003 http://www.adaptivepath.com/ideas/nine-pillars-of-successful-web-teams/
  • Megan Ellinger, 2013 http://failforward.wordpress.com/2013/11/23/i_am_back/
  • Peter Morville, 2004 http://semanticstudios.com/publications/semantics/000029.php
  • James Melzer, 2005 http://jamesmelzer.com/morville-facets.html
  • Peter Morville, 2007 http://findability.org/archives/000184.php
  • Gene Smith, 2007 http://nform.com/publications/social-software-building-block
  • Paul Veugen, 2010 http://www.usefulusability.com/interview-paul-veugen-founder-of-usabilla/
  • UX CYCLE
  • Stuart Pugh, 1990 Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990
  • Louis Rosenfeld, Jess McMullin, 2002
  • UPA/ UXPA, 200? https://uxpa.org/resources/about-ux
  • Jess McMullin, 2003 - 2004 http://nform.com/files/experience_cycle.pdf
  • Magnus Revang, 2007 http://userexperienceproject.blogspot.com/2007/02/restructuring-user-experience-
  • Magnus Revang, 2007 http://userexperienceproject.blogspot.com/2007/04/user-experience-wheel.html
  • Peter Boersma, 2009
  • Akendi, before 2011 http://www.akendi.com/process/end-to-end-experience-lifecycle/
  • Elizabeth Bacon, 2009- 2013 http://en.dailysocial.net/post/guest-post-who-participates-in-ux http://kimpearson.net/?p=1339
  • Elizabeth Bacon, 2009- 2013 http://elizabethbacon.com/fields-of-user-experience-sundial-model/fields-of-user-exper
  • Gray Holland, 2013 http://www.grayholland.com/experience-chain//
  • Gray Holland, 2013 http://www.grayholland.com/experience-chain//
  • Dave Gray, 2014 (UX Humor) http://www.slideshare.net/dgray_xplane/ux-framework-30493584
  • UX UMBRELLA
  • Peter Boersma, 2004 (“UX Comb”) http://beep.peterboersma.com/2004/11/t-model-big-ia-is-now-ux.html
  • Nathaniel Davis, 2011-2013 http://www.methodbrain.com/dsia/resource/ux-design-practice-verticals.cfm
  • Kimmy Paluch, 2006 http://www.montparnas.com/articles/what-is-user-experience-design/
  • UX Depot (?), 2008(?)
  • Dan Willis, 2011 http://www.slideshare.net/uxcrank/the-ux-umbrella
  • UX PYRAMID
  • Elizabeth B.-N. Sanders, 1992 Elizabeth B.-N. Sanders, Converging Perspectives: Product Development. Research for the1990s. Design Management Journal, Volume 3, Issue 4, Fall 1992
  • Richard Buchanan, 1992 - 1998 http://www.ida.liu.se/~steho/und/viskult/468816.pdf Buchanan, R. 1998. Branzi’s dilemma: design in contemporary culture. Design Issues 14(1):3-20. http://www.jstor.org/stable/1511637  Richard Buchanan, Wicked Problems in Design Thinking, Design Issues  VIII, Number 2 Spring 1992
  • Donald Norman, 1998 Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998
  • Lyndon Cereo, 2001 (2009?) http://www.slideshare.net/lycerejo/hierarchy-of-user-experience-needs
  • BJ Fogg, 2003 http://www.bjfogg.com/
  • Hancock, Pepe & Murphy , 2005 http://www.slideshare.net/laurenlmurphy/hedonomics/
  • Stephen Anderson, 2006 http://www.poetpainter.com/thoughts/file_download/11
  • James Rait, 2006 - 2008 http://ic-pod.typepad.com/design_at_the_edge/2008/04/design-pyramid.html
  • Kathy Sierra, 2007 http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_afte.ht
  • Bryan Eisenberg, 2007 http://www.clickz.com/clickz/column/1695595/conversion-rate-optimization-upside-do
  • Antony Tseng, 2010 http://uxmovement.com/thinking/are-you-meeting-the-user-experience-hierarchy-of-needs/
  • Stephen Bradley, 2010 http://www.smashingmagazine.com/2010/04/26/designing-for-a-hierarchy-of-needs/
  • Stefan Klocek, 2012 http://uxdesign.smashingmagazine.com/2012/09/27/fixing-broken-user-experience/
  • Andrew Wright, 2013 http://nform.com/blog/2013/05/user-experience-debt
  • Stefanie Russo, 2013 http://ithinkidesign.wordpress.com/2013/03/26/design-wars/
  • EULER DIAGRAM
  • Chalis Hodge, 2001 http://www.challishodge.com/models_edequation.html
  • Nathan Shedroff, 2004
  • Holger Maasen, 2006 http://boxesandarrows.com/ux-design-planning-not-one-man-show/
  • Dan Saffer, 2006
  • Dan Saffer, 2008 http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/
  • Dan Saffer, 2009 http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/
  • David Maluof / David Heller, 2009 http://www.slideshare.net/dmalouf/designing-ajax-other-rich-internet-applications/
  • Envis Precisely GMBH, based on Dan Saffer, 2009
  • Berkeley, 2011 http://inews.berkeley.edu/articles/Apr-May2011/BA-UX
  • Peter Merholz, 2012 http://www.peterme.com/2012/09/ “UX design isn’t all of those disciplines. UX design is not design-as-execution. UX design is what’s left.” http://vimeo.com/52634329
  • http://visual.ly/discipline Envis Precisely GMBH, based on Dan Saffer, 2013
  • Brainmates, 2013 http://www.slideshare.net/brainmates/customer-research-briefly-explained
  • LAYERS OF UX
  • Stuart Pugh, 1990 Total Design: Integrated Methods for Successful Product Engineering,
  • Scott McCloud, 1994 Understanding Comics: The Invisible Art, Scott McCloud, HarperCollins, 1994
  • Jesse James Garrett, 2000 http://www.jjg.net/elements/pdf/elements.pdf
  • Bob Baxley, 2003
  • George Olsen, 2003 http://boxesandarrows.com/files/banda/expanding_the_approaches_to_user_expe
  • Mark Retting, 2003 - 2004 http://www.slideshare.net/mrettig/interaction-design-history
  • Dmitry Pavlov, 2007
  • Michael Cummings, 2010 http://uxdesign.com/ux-defined
  • Helge Tennø , 2010 http://www.180360720.no/index.php/archive/design-and-identity-part-3-identities/
  • Luis Correa, 2009 http://luiscorrea.wordpress.com/2010/03/31/comunicabilidad-paradigma-de-la-interac
  • David Shervin & David Conrad, 2010 http://changeorder.typepad.com/files/elementsofdesignstudioexperience_v1.pdf
  • http://www.upf.edu/hipertextnet/en/numero-11/website_design.html Cristòfol Rovira, Mari Marcos, 2013
  • UX RAINBOW
  • Richard Dalton, 2007 http://mauvyrusset.files.wordpress.com/2007/06/rainbowplanes-6-15-2007.pdf
  • Jess McMullin, 2007
  • UX CIRCLES
  • Cure.at (?), 2005 or earlier (?) http://www.cure.at/userexperience
  • Christian Rohrer, NNg, 2008 http://www.youtube.com/watch?v=m9wZrQ6DxgY
  • James Kelway, 2012 http://userpathways.com/2012/01/six-circles-an-experience-design-framework/
  • CUBE / 3D SPACE
  • Nathan Shedroff, 1994 http://www.nathan.com/thoughts/unified/18.html
  • Richard Buchanan, 2001 or earlier http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design-process.h
  • Michael Zuschlag, 2010 http://www.zuschlogin.com/?p=149
  • FUNNEL, DIAMOND
  • John Chris Jones, 1970 (adapted) http://designbetterbusiness.wordpress.com/2013/06/03/design-approach-to-business-m http://www.smsys.com/pub/dsgnmeth.pdf
  • Paul Lasseau, 1980 Paul Lasseau, Graphic Thinking for Designers & Architects, 1980
  • Stuart Pugh, 1990 Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990
  • Tim Brennan, ~1990 http://www.dubberly.com/articles/how-do-you-design.html
  • UK Design Council, 2005 http://www.designcouncil.org.uk/designprocess
  • Damien Newman, before 2006 http://v2.centralstory.com/about/squiggle/
  • Bill Buxton, 2007, based on Pugh, 1990 Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007
  • Bill Buxton, 2007 Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007
  • IDEO, 2009 http://www.ideo.com/work/human-centered-design-toolkit/
  • Windahl Finnegan, 2011 http://windahl.com/2011/04/ux-and-the-agile-process/
  • Peter Merholz, 2013 http://www.peterme.com/2013/09/26/the-double-diamond-model-of-product-definitio
  • IDEO, 2013 (?) http://designthinkingforeducators.com/toolkit/
  • UX MATURITY
  • Philip B. Crosby, 1979 Crosby, Philip (1979). Quality is Free. McGraw-Hill. ISBN 0-07-014512-1 http://www.qualityandproducts.com/2012/07/09/crosbys-quality-management-maturity-grid/
  • Watts Humpreyared, 1988 http://www.sei.cmu.edu/reports/87tr011.pdf http://classes.bus.oregonstate.edu/fall-07/ba371/sdlc.html Capability Maturity Model (CMM)
  • Jared Spool, 1997 - 2007 http://www.uie.com/articles/market_maturity/ Stage Users Want UX Focus Developers Focus on 1 Technology a.k.a. “Raw Iron” The basic capability Getting the technology working = The product works Technical issues and delivery 2 Features (a.k.a. “Checklist Battles”) The best set of features Getting the right features Adding features and fixing bugs 3 Experience (a.k.a “Productivity Wars”) To get their work done better and faster Getting the right experience = Easy to learn, fast, powerful Performance support, reducing technical support costs 4 Integration Transparency Lowest cost Integration into bigger experiences = The product is invisible Reducing costs or seeking new markets
  • Jonathon Earthy, 1998 http://www.idemployee.id.tue.nl/g.w.m.rauterberg/lecturenotes/usability-maturity-m
  • Danish Design Center, 2003 - 2007 http://www.seeplatform.eu/casestudies/Design%20Ladder
  • Eric Schaefer, HFI, 2004 Schaffer, E. (2004), The Institutionalization of Usability: A step-by-step guide. Addison Wesley: New York.
  • Adaptive Path, 2004 http://www.adaptivepath.com/uploads/documents/apr-005_businessvalue.pdf
  • Jess McMullin, 2005
  • Jacob Nielsen, 2006 Usability Maturity Featuring To next stage 1: Hostility Developers simply don't want to hear about users or their needs Up to decades 2: Developer-Centered Design team relies on its own intuition 2-3 years 3: Skunkworks Guerilla user research or external usability experts 2-3 years 4: Dedicated Budget Usability is planned for 2-3 years 5: Managed Someone to think about usability across the organization 6-7 years 6: Systematic Process Tracking user experience quality 6-7 years 7: Integrated User- Centered Design Employing usability data to determine what company should build ~ 20 years 8: User-Driven Corporation Usability affects corporate strategy and activities beyond interface design ~40 years to get from start http://www.nngroup.com/articles/usability-maturity-stages-1-4/ http://www.nngroup.com/articles/usability-maturity-stages-5-8/
  • Jacob Nielsen, 2013 https://www.youtube.com/watch?v=sELOUAmFHjA
  • Bruce Temkin, 2008 http://experiencematters.wordpress.com/2008/09/18/the-customer-experience-journ
  • Jess McMullin, 2008 - 2009
  • Sabine Juninger, 2009 Junginger, S. Design in the organization: Parts and wholes. Design Research Journal, 2, 9 (2009), Swedish Design Council (SVID), 23-29. http://www.dubberly.com/articles/stevejobs.html
  • Renato Feijó, 2010 http://johnnyholland.org/2010/04/planning-your-ux-strategy/
  • Sean van Tune, 2010 http://www.usabilityprofessionals.org/uxmagazine/corporate_ux_maturity/
  • Samuel Ericson, 2010 http://blog.samuelericson.com/2010/07/a-company-ux-maturity-model/ * Version with the higher resolution is currently unavailable.
  • HIMSS, 2011 http://himss.files.cms-plus.com/2013-HIMSS-Usability-Maturity-Model.pdf/
  • Scott Pewles, 2011 http://info.macadamian.com/rs/macadamian/images/MAC-UX-Competitive-Advanta
  • Tomer Sharon, 2012 http://www.uxmatters.com/mt/archives/2012/02/dealing-with-difficult-people-team
  • Normal Models, 2012 http://www.normalmodes.com/blog/wp-content/uploads/2012/07/normalmodes-ux-
  • Rich Buttiglieri, 2012 http://www.slideshare.net/UPABoston/ux-maturity-modelbuttiglieri
  • Yury Vetrov, 2013 http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1-matur
  • Forrester Research, 2014 http://blogs.forrester.com/sam_stern/14-04-17-5_steps_to_create_and_sustain_custome
  • UX PROCESS
  • Tom Stewart, ISO-13407, 1999 ISO (1999). ISO 13407: Human-centred design processes for interactive systems. Geneva: International Standards Organisation
  • David Travis, 2002 http://www.userfocus.co.uk/articles/ux-design-model.html
  • UPA, 2000 http://www.upassoc.org/usability_resources/about_usability/what_is_ucd.html
  • Bill Buxton, 2007 Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007
  • Todd Zaki Warfel, 2009 Warfel, Todd Zaki. 2009. Prototyping: A Practitioner’s Guide. New York: Rosenfeld Media.
  • Matt Donahue, 2010 http://blog.tallan.com/2010/09/01/the-ux-process/
  • Ben Melbourne, 2011 http://asinthecity.com/2011/11/10/the-difference-between-a-ux-designer-and-ui-devel /
  • DNA, 200x http://www.thedna.co.kr/
  • AGILE/ LEAN UX
  • Desirée Sy, 2005 http://upassoc.org/upa_publications/jus/2007may/agile-ucd.pdf
  • Kathy Sierra, 2007 http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_afte.ht
  • Jeff Patton, 2008 http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html
  • Jeff Patton, 2008 http://agileproductdesign.com/blog/user_experience_relevance.html
  • Matt Donahue, 2010 http://blog.tallan.com/2010/09/01/agile-user-experience-design/
  • Ben Melbourne, 2011 http://asinthecity.com/2011/07/19/prototypes-arent-a-deliverable-theyre-a-communic
  • Ben Melbourne, 2011 http://asinthecity.com/2011/11/04/the-recipe-for-agile-ux-success/
  • Anders Ramsay, 2012 http://www.andersramsay.com/2012/04/24/agile-ux-vs-lean-ux//
  • Bill Scott, 2012 http://looksgoodworkswell.blogspot.com/2012/10/lean-ux-agile-development-rationali /
  • JB Brown, 2012 http://secure.nordstrominnovationlab.com/pages/our_process_told_as_our_team_s_tim
  • Andrew Wright, 2013 http://nform.com/blog/2013/02/when-to-apply-ux-effort-in-agi-1
  • Craig Brown, 2013 http://www.betterprojects.net/2013/03/the-boring-ux-and-agile-discussion.html
  • VALUE PROGRESSION
  • B. Joseph Pine II, James H. Glimore,1998 http://hbr.org/1998/07/welcome-to-the-experience-economy/
  • Tim Brown, IDEO,2003 http://www.peterme.com/archives/week_2003_10_19.html/
  • B. Joseph Pine II, James H. Glimore, 2011 http://www.emeraldinsight.com/content_images/fig/2610420104001.png
  • Sam Hill, 2012 http://panstudio.co.uk/2012/06/experience-identity-ideology/
  • DESIGN RESEARH
  • Elizabeth B.-N. Sanders, 1999 Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New Tool • “…Market research methods,…, have been focused more on what people say and think (through focus groups, interviews, and questionnaires).” • “… Design research methods were focused primarily on observational research (i.e., looking at what people do and use).” • “The new tools are focused on what people make, i.e., what they create… in expressing their thoughts, feelings and dreams.”
  • Elizabeth B.-N. Sanders, 1999 Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New Tools
  • Liz Sanders, 2006 http://www.masternewmedia.org/interface_and_navigation_design/design-research/sta
  • Liz Sanders, 2008 http://www.dubberly.com/articles/an-evolving-map-of-design-practice-and-design-resea
  • Christian Rohrer, 2008 http://www.nngroup.com/articles/which-ux-research-methods/
  • Ond ej Válka, 2010ř http://valka.info/notes/2010/01/web-site-design-process-techniques/
  • Jonathan Strohl, 2012 http://www.forsmarshgroup.com/index.php/blog/post/the-importance-of-eye-tracking-in
  • INNOVATION
  • Tim Brown, IDEO, 2009 Tim Brown, Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation, Harper Business, 2009
  • Roberto Verganti, 2009 Verganti, R. (2009). Design-driven innovation: changing the rules of competition by radically innovating what things mean. Boston, MA: Harvard Business Press. http://www.designdriveninnovation.com
  • IDEO, 2010 - 2011 http://www.ideo.com/images/uploads/hcd_toolkit/HCD_DELIVER_PDF_WEB_opt.pdf
  • Don Norman, Roberto Verganti, 2012 http://jnd.org/dn.mss/Norman%20%26%20Verganti.%20Design%20Research %20%26%20Innovation-18%20Mar%202012.pdf
  • Jim Kalbach, 2012 http://experiencinginformation.wordpress.com/2012/06/03/clarifying-innovation- four-zones-of-innovation/ http://experiencinginformation.wordpress.com/2012/07/29/incremental- innovation-is-underrated// 10% 20% 20% 50% Suggested distribution of resources
  • OTHER
  • Richard Buchnanan, 1998 http://www.ida.liu.se/~steho/und/viskult/468816.pdf Buchanan, R. 1998. Branzi’s dilemma: design in contemporary culture. Design Issues 14(1):3-20.
  • Chalis Hodge, 2001 http://3.bp.blogspot.com/- 7J0tM_FyUrg/T3RgU3HhyII/AAAAAAAAB7s/8cYSHtFzjUk/s1600/all- disciplines_challis-hodge.jpg
  • B. Joseph Pine II, James H. Glimore1998 http://hbr.org/1998/07/welcome-to-the-experience-economy/ To Sense To Learn To Be To Do
  • Unix-D, 2005 http://www.unix-d.co.jp/en/ux/105.shtml
  • Luke Wroblewski, 2004 http://www.lukew.com/ff/entry.asp?121
  • Javier Cañada, 2004 http://www.terremoto.net/uxcosmos/UX_cosmos_javier_canada.pdf
  • Nico Nyman, 2005 http://www.nnyman.com/personal/2005/11/18/the-user-experience-equation/
  • Dirk Knemeyer, 2004
  • Nico Nyman, 2006 http://www.nnyman.com/personal/2006/03/03/definition-of-user- experience-second-version/
  • Dirk Knemeyer, 2006 http://www.uxmatters.com/mt/archives/2006/12/applied-empathy-a-design- framework-for-meeting-human-needs-and-desires-1.php
  • Luke Wroblewski, 2006
  • David Armano, 2006-2007 http://darmano.typepad.com/logic_emotion/2006/09/user_experience.html
  • David Armano, 2007 http://darmano.typepad.com/logic_emotion/2007/06/agency-ecosyste.html
  • Ardelius, 2007
  • Holger Maasen, 2006 http://boxesandarrows.com/ux-design-planning-not-one-man-show/ Flow of Experience in Time
  • Klaus Silberbauer , 2009 218
  • Lyndon Cereo, 2009 (?) 219 http://www.slideshare.net/lycerejo/hierarchy-of-user-experience-needs
  • Info-Design, 2010 (?) 220 http://www.info-design.net/laborbuch/2010/10/user-experience/
  • Stephen Anderson, 2011 221 http://uxmag.com/articles/towards-an-ethics-of-persuasion/ Ethics of UX
  • Cloudforest Design, 2012 http://cloudforest.tumblr.com/image/15189047661
  • Dave Malouf, 2012 http://www.core77.com/blog/conferences/ixda_interaction12_preview_state_of_inte raction_design_diverging_by_david_malouf_21597.asp
  • Chris Risdon, 2011- 2012 http://www.slideshare.net/livebysatellite/web-visions-portland2012ss
  • Peter Merholz, 2012 http://www.peterme.com/2012/09/ http://vimeo.com/52634329 “UX as Movie Director.”
  • Jared Spool, 2012 http://www.slideshare.net/jmspool/mobile-ux-in-the-eye-of-the-perfect-storm-r2-1-up
  • Aaaron Housain, 2012 http://designingforexperience.com/2012/11/13/the-three-lenses-of-innovation-cx-ux/
  • Aaaron Housain, 2013 http://designingforexperience.com/2013/01/28/why-ux-and-cx-have- to-relate-to-organizational-change-ex/
  • Bruce Tognazzini, 2013 http://asktog.com/atc/the-third-user/
  • Hienadź Drahun @HDrahun Hienadz.drahun hienadzdrahun