Company Profile, Products, Services Description.

1. YOUR SMART BACKUP PLAN Hesham A. Abdelsalam Jun. 2010

2. Mission Alcatel-Lucent Products Standard VOIP Protocols High Quality MAX VOIP Applications Open Source CRM Systems MATRIX IP-PABX Low Cost IT / Business Process Outsourcing Turnkey Project Management Customized Solutions Superior Service Agreements Call Center - Help Desk After Sales www.maintelecom.com www.maintelecom.com

4. Communication availability

6. Being efficient, wherever

8. Faster customer responses

9. Generating more revenueCustomer welcome: fast answer Customer loyalty: 1st call resolution Customer satisfaction: customization www.maintelecom.com

11. Group Motivation

12. Corrective Actions

13. Screen Capture

14. Unified Communications

15. Powerful Reporting

16. Administration

18. Text To Speech TTS

20. Support / Warehouse

21. Help Desk / FAQ

22. Telephony Content Integration

23. Arabization, Segmentation

25. Flexible Reporting

26. e-mail integration

27. Telephone + Fax

28. Call Type Analysis

29. Network Management Centerwww.maintelecom.com

30. High End Products USB Headsets Corded Headsets Wireless Headsets Head Sets Range Wireless Conference set Wireless PABX system Structured Cabling Systems Smart Office GSM- SIP Gateways Thomson IP Phones VOIP Conferencing VOIP Gateways www.maintelecom.com

31. MAX CRM Phone www.maintelecom.com

33. Distribution Policy: CLID based Routing

34. Agent Skill Set, Handles Pilots, Groups, and Teams

35. Privileges

36. Real Time

37. Supervision for Incoming / Outgoing Calls

38. Monitor for Agents, Calls, Trunk, Processing Group

39. Corrective Actions

40. Reporting

41. Time: Range / Daily / Monthly

42. Users / Groups / Queues

43. Direction: Incoming / Outgoing www.maintelecom.com

44. Group Monitor Self Evaluation Barometer for each agent Enhance performance Enhance Morals Teamwork enhancement Knowledgeable Decisions www.maintelecom.com

46. Text to Speech (TTS)

47. Arabic Speech Recognition (ASR)

48. Capability to run programs

49. Send / Receive Fax / e-mail / SMS

50. Voice Guide Recordingwww.maintelecom.com

51. MAX Recorder Records all all types of Trunk Lines (Analog / PCM-R2 / PRI , SIP trunks Record All Types of Extensions ( Analog, IP and Digital Extensions) Records on HDD and archive on multiple DVDs, SAN, or FTP Classifies call types Receive and record faxes. Network Management Center www.maintelecom.com

53. Internal, and External Dbase integration

54. Success Reportswww.maintelecom.com

55. Customer Relationship Management Arabized, Integrated,Tele. And Customized by MAIN TELECOM ع www.maintelecom.com

56. Telematch Offering 4 Servers, 4Switches, 2UPS 20 Workstations PCs, 20 Laptops 2 PRI 60 Channels, 2 Internet Connection, VPN, 50 Headsets, 4 IP Cameras Hardware 2 CCs (ALU, MAX), IVR, Auto Dialer Billing, CRM, Screen Capture 2 Call Recorder ( PRI, VOIP ) Software Services Remote Monitoring, Training Billing, Reporting, Archiving Campaign management Insourcing 3 Operation Managers , 4 Project Managers, 2 Quality A. 30 Agents, 3 Supervisors, 4 Team Leaders, 14 Technician People www.maintelecom.com

57. Telematch Offering Miccrosoft Visual Studio ++ Microsoft Dot Net Java Crystal Reports My SQL, SQL, DBMS Technology Fiber Optics Cables Wired Network Testers DECT, Wireless Surveys Tools Telemarketing Lead Generation Marketing Campaigns Market research Help Desk Follow Up Surveys, Votes Customer Support www.maintelecom.com

58. Affiliates , Partners www.maintelecom.com

59. Customers UNIFINANCIAL www.maintelecom.com

60. Awards www.maintelecom.com

61. Our Vision Evaluate Past Every Company Needs single Integrated Solution Plan Operations Present Control Future Develop Egypt World Sales Inventory Customer From المصرية Contact Center Solutions Tele Services Marketing Performance Account لضمان نظم الاتصالات www.maintelecom.com

66. Small Office accessories (Tel. sets, Conference)www.maintelecom.com

70. CIT Outsourcingwww.maintelecom.com

71. آفــــــاق جديـــــــده للتواصــــــل MAIN TELECOM …….. New Telecommunications Horizons Thanks for your time