YOUR <br />SMART<br />BACKUP PLAN<br />Hesham A. Abdelsalam<br />Jun. 2010<br />
Mission<br />Alcatel-Lucent Products<br />Standard VOIP Protocols<br />High Quality<br />MAX VOIP Applications<br />Open S...
Alcatel Business Systems<br />Optimizing your operations<br /><ul><li>Cost reductions
Communication availability
Simplified day to day operations</li></ul>IP Infrastructure<br />IP Communication<br />Integration, openness, security<br ...
Being efficient, wherever
Collaborate</li></ul>Desktop phones and applications<br />Internal / external mobile com<br />Multimedia collaboration<br ...
Faster customer responses
Generating more revenue</li></ul>Customer welcome: fast answer<br />Customer loyalty: 1st call resolution<br />Customer sa...
Software Products<br /><ul><li> Soft., CRM & Web Phone
 Group Motivation
 Corrective Actions
 Screen Capture
 Unified Communications
 Powerful Reporting
 Administration
 IP - PABX </li></ul>IVR <br />CRM <br /><ul><li> IVR Studio, Simulator, and Tracker
 Text To Speech TTS
 Automatic Speech Recognition ASR</li></ul>Call Center<br /><ul><li>  Sales / marketing
 Support / Warehouse
 Help Desk / FAQ
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Main Telecom 10

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Main Telecom 10

  1. 1. YOUR <br />SMART<br />BACKUP PLAN<br />Hesham A. Abdelsalam<br />Jun. 2010<br />
  2. 2. Mission<br />Alcatel-Lucent Products<br />Standard VOIP Protocols<br />High Quality<br />MAX VOIP Applications<br />Open Source CRM Systems<br />MATRIX IP-PABX<br />Low Cost<br />IT / Business Process Outsourcing<br />Turnkey Project Management<br />Customized <br />Solutions<br />Superior Service Agreements<br />Call Center - Help Desk<br />After Sales<br />www.maintelecom.com<br />www.maintelecom.com<br />
  3. 3. Alcatel Business Systems<br />Optimizing your operations<br /><ul><li>Cost reductions
  4. 4. Communication availability
  5. 5. Simplified day to day operations</li></ul>IP Infrastructure<br />IP Communication<br />Integration, openness, security<br />Enhancing the efficiency of employees<br /><ul><li>An ergonomic environment
  6. 6. Being efficient, wherever
  7. 7. Collaborate</li></ul>Desktop phones and applications<br />Internal / external mobile com<br />Multimedia collaboration<br />Improving your customer relationships<br /><ul><li>Welcoming your customers
  8. 8. Faster customer responses
  9. 9. Generating more revenue</li></ul>Customer welcome: fast answer<br />Customer loyalty: 1st call resolution<br />Customer satisfaction: customization<br />www.maintelecom.com<br />
  10. 10. Software Products<br /><ul><li> Soft., CRM & Web Phone
  11. 11. Group Motivation
  12. 12. Corrective Actions
  13. 13. Screen Capture
  14. 14. Unified Communications
  15. 15. Powerful Reporting
  16. 16. Administration
  17. 17. IP - PABX </li></ul>IVR <br />CRM <br /><ul><li> IVR Studio, Simulator, and Tracker
  18. 18. Text To Speech TTS
  19. 19. Automatic Speech Recognition ASR</li></ul>Call Center<br /><ul><li> Sales / marketing
  20. 20. Support / Warehouse
  21. 21. Help Desk / FAQ
  22. 22. Telephony Content Integration
  23. 23. Arabization, Segmentation
  24. 24. Account Record Overview</li></ul>Recorder<br /><ul><li> Logger, and Archive
  25. 25. Flexible Reporting
  26. 26. e-mail integration
  27. 27. Telephone + Fax
  28. 28. Call Type Analysis
  29. 29. Network Management Center</li></ul>www.maintelecom.com<br />
  30. 30. High End Products<br />USB Headsets<br />Corded Headsets<br />Wireless Headsets<br />Head Sets Range<br />Wireless Conference set<br />Wireless PABX system<br />Structured Cabling Systems<br />Smart Office <br />GSM- SIP Gateways<br />Thomson IP Phones<br />VOIP Conferencing<br />VOIP Gateways<br />www.maintelecom.com<br />
  31. 31. MAX CRM Phone<br />www.maintelecom.com<br />
  32. 32. MAX Supervisor<br /><ul><li>Define
  33. 33. Distribution Policy: CLID based Routing
  34. 34. Agent Skill Set, Handles Pilots, Groups, and Teams
  35. 35. Privileges
  36. 36. Real Time
  37. 37. Supervision for Incoming / Outgoing Calls
  38. 38. Monitor for Agents, Calls, Trunk, Processing Group
  39. 39. Corrective Actions
  40. 40. Reporting
  41. 41. Time: Range / Daily / Monthly
  42. 42. Users / Groups / Queues
  43. 43. Direction: Incoming / Outgoing </li></ul>www.maintelecom.com<br />
  44. 44. Group Monitor<br />Self Evaluation Barometer for each agent<br />Enhance performance<br />Enhance Morals<br />Teamwork enhancement<br /> Knowledgeable Decisions<br />www.maintelecom.com<br />
  45. 45. MAX IVR Studio<br />Complex Call Flow Designer<br />IVR Simulator<br /><ul><li>Graphical User interface GUI, with XML conversion tool
  46. 46. Text to Speech (TTS)
  47. 47. Arabic Speech Recognition (ASR)
  48. 48. Capability to run programs
  49. 49. Send / Receive Fax / e-mail / SMS
  50. 50. Voice Guide Recording</li></ul>www.maintelecom.com<br />
  51. 51. MAX Recorder<br />Records all all types of Trunk Lines (Analog / PCM-R2 / PRI , SIP trunks<br />Record All Types of Extensions ( Analog, IP and Digital Extensions) <br />Records on HDD and archive on multiple DVDs, SAN, or FTP<br />Classifies call types<br />Receive and record faxes.<br />Network Management Center<br />www.maintelecom.com<br />
  52. 52. Auto Dialer<br /><ul><li> Automatic Dial a Category of Contacts:</li></ul>Then Play prerecorded Message, or Transfer it to Agent<br /><ul><li> Busy, No Answer, Fax and Answer Machine detection
  53. 53. Internal, and External Dbase integration
  54. 54. Success Reports</li></ul>www.maintelecom.com<br />
  55. 55. Customer Relationship Management<br />Arabized,<br />Integrated,Tele.<br />And Customized by MAIN TELECOM<br />ع<br />www.maintelecom.com<br />
  56. 56. Telematch Offering<br />4 Servers, 4Switches, 2UPS <br />20 Workstations PCs, 20 Laptops <br />2 PRI 60 Channels, <br />2 Internet Connection, VPN, <br />50 Headsets, 4 IP Cameras<br />Hardware<br />2 CCs (ALU, MAX), IVR, Auto Dialer<br />Billing, CRM, Screen Capture <br />2 Call Recorder ( PRI, VOIP ) <br />Software<br />Services<br />Remote Monitoring, Training <br />Billing, Reporting, Archiving<br />Campaign management<br />Insourcing<br />3 Operation Managers , <br />4 Project Managers, 2 Quality A.<br />30 Agents, 3 Supervisors, <br />4 Team Leaders, 14 Technician<br />People<br />www.maintelecom.com<br />
  57. 57. Telematch Offering<br />Miccrosoft Visual Studio ++<br />Microsoft Dot Net<br />Java<br />Crystal Reports<br />My SQL, SQL, DBMS<br />Technology<br />Fiber Optics Cables<br />Wired Network Testers<br />DECT, Wireless Surveys<br />Tools<br />Telemarketing<br />Lead Generation<br />Marketing Campaigns<br />Market research<br />Help Desk<br />Follow Up<br />Surveys, Votes<br />Customer Support<br />www.maintelecom.com<br />
  58. 58. Affiliates , Partners<br />www.maintelecom.com<br />
  59. 59. Customers<br />UNIFINANCIAL<br />www.maintelecom.com<br />
  60. 60. Awards<br />www.maintelecom.com<br />
  61. 61. Our Vision<br />Evaluate<br />Past<br />Every <br />Company<br />Needs<br /> single <br />Integrated<br />Solution<br />Plan<br />Operations<br />Present<br />Control<br />Future<br />Develop<br />Egypt<br />World<br />Sales<br />Inventory<br />Customer<br />From<br /> المصرية<br />Contact Center <br />Solutions<br />Tele Services<br />Marketing<br />Performance<br />Account<br />لضمان نظم<br />الاتصالات<br />www.maintelecom.com<br />
  62. 62. The Company<br />R&D<br /><ul><li> Call Center Applications
  63. 63. Voice Over Internet Protocol Technology</li></ul>Project <br />Management<br /><ul><li> Infrastructure Management, IT Assets Control
  64. 64. Structured Cabling, Design & Installation</li></ul>Services<br /><ul><li> Call Center, Help Desk, Resident Engineers
  65. 65. Maintenance Contracts</li></ul>SOHO<br /><ul><li> Call Center Equipment (Headsets, IP Phones..)
  66. 66. Small Office accessories (Tel. sets, Conference)</li></ul>www.maintelecom.com<br />
  67. 67. How Can we Serve<br />Supplies<br /><ul><li> Call Center , IVR, CRM, and Recorder
  68. 68. Head sets, VPN, Remote Offices.</li></ul>Back-up <br />Site<br /><ul><li> 60 Seats Call Center, 400 available in a month</li></ul>Partnership<br /><ul><li> Distributed Centers, 200 seats each
  69. 69. Gulf Presence, Smart Building </li></ul>Services<br /><ul><li> Telemarketing Campaigns
  70. 70. CIT Outsourcing</li></ul>www.maintelecom.com<br />
  71. 71. آفــــــاق جديـــــــده للتواصــــــل<br /> MAIN TELECOM …….. New Telecommunications Horizons<br />Thanks for your time<br />

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