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Main Telecom 10

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Company Profile, Products, Services Description.

Company Profile, Products, Services Description.

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Transcript

  • 1. YOUR
    SMART
    BACKUP PLAN
    Hesham A. Abdelsalam
    Jun. 2010
  • 2. Mission
    Alcatel-Lucent Products
    Standard VOIP Protocols
    High Quality
    MAX VOIP Applications
    Open Source CRM Systems
    MATRIX IP-PABX
    Low Cost
    IT / Business Process Outsourcing
    Turnkey Project Management
    Customized
    Solutions
    Superior Service Agreements
    Call Center - Help Desk
    After Sales
    www.maintelecom.com
    www.maintelecom.com
  • 3. Alcatel Business Systems
    Optimizing your operations
    • Cost reductions
    • 4. Communication availability
    • 5. Simplified day to day operations
    IP Infrastructure
    IP Communication
    Integration, openness, security
    Enhancing the efficiency of employees
    • An ergonomic environment
    • 6. Being efficient, wherever
    • 7. Collaborate
    Desktop phones and applications
    Internal / external mobile com
    Multimedia collaboration
    Improving your customer relationships
    • Welcoming your customers
    • 8. Faster customer responses
    • 9. Generating more revenue
    Customer welcome: fast answer
    Customer loyalty: 1st call resolution
    Customer satisfaction: customization
    www.maintelecom.com
  • 10. Software Products
    IVR
    CRM
    • IVR Studio, Simulator, and Tracker
    • 18. Text To Speech TTS
    • 19. Automatic Speech Recognition ASR
    Call Center
    • Sales / marketing
    • 20. Support / Warehouse
    • 21. Help Desk / FAQ
    • 22. Telephony Content Integration
    • 23. Arabization, Segmentation
    • 24. Account Record Overview
    Recorder
    • Logger, and Archive
    • 25. Flexible Reporting
    • 26. e-mail integration
    • 27. Telephone + Fax
    • 28. Call Type Analysis
    • 29. Network Management Center
    www.maintelecom.com
  • 30. High End Products
    USB Headsets
    Corded Headsets
    Wireless Headsets
    Head Sets Range
    Wireless Conference set
    Wireless PABX system
    Structured Cabling Systems
    Smart Office
    GSM- SIP Gateways
    Thomson IP Phones
    VOIP Conferencing
    VOIP Gateways
    www.maintelecom.com
  • 31. MAX CRM Phone
    www.maintelecom.com
  • 32. MAX Supervisor
    • Define
    • 33. Distribution Policy: CLID based Routing
    • 34. Agent Skill Set, Handles Pilots, Groups, and Teams
    • 35. Privileges
    • 36. Real Time
    • 37. Supervision for Incoming / Outgoing Calls
    • 38. Monitor for Agents, Calls, Trunk, Processing Group
    • 39. Corrective Actions
    • 40. Reporting
    • 41. Time: Range / Daily / Monthly
    • 42. Users / Groups / Queues
    • 43. Direction: Incoming / Outgoing
    www.maintelecom.com
  • 44. Group Monitor
    Self Evaluation Barometer for each agent
    Enhance performance
    Enhance Morals
    Teamwork enhancement
    Knowledgeable Decisions
    www.maintelecom.com
  • 45. MAX IVR Studio
    Complex Call Flow Designer
    IVR Simulator
    • Graphical User interface GUI, with XML conversion tool
    • 46. Text to Speech (TTS)
    • 47. Arabic Speech Recognition (ASR)
    • 48. Capability to run programs
    • 49. Send / Receive Fax / e-mail / SMS
    • 50. Voice Guide Recording
    www.maintelecom.com
  • 51. MAX Recorder
    Records all all types of Trunk Lines (Analog / PCM-R2 / PRI , SIP trunks
    Record All Types of Extensions ( Analog, IP and Digital Extensions)
    Records on HDD and archive on multiple DVDs, SAN, or FTP
    Classifies call types
    Receive and record faxes.
    Network Management Center
    www.maintelecom.com
  • 52. Auto Dialer
    • Automatic Dial a Category of Contacts:
    Then Play prerecorded Message, or Transfer it to Agent
    • Busy, No Answer, Fax and Answer Machine detection
    • 53. Internal, and External Dbase integration
    • 54. Success Reports
    www.maintelecom.com
  • 55. Customer Relationship Management
    Arabized,
    Integrated,Tele.
    And Customized by MAIN TELECOM
    ع
    www.maintelecom.com
  • 56. Telematch Offering
    4 Servers, 4Switches, 2UPS
    20 Workstations PCs, 20 Laptops
    2 PRI 60 Channels,
    2 Internet Connection, VPN,
    50 Headsets, 4 IP Cameras
    Hardware
    2 CCs (ALU, MAX), IVR, Auto Dialer
    Billing, CRM, Screen Capture
    2 Call Recorder ( PRI, VOIP )
    Software
    Services
    Remote Monitoring, Training
    Billing, Reporting, Archiving
    Campaign management
    Insourcing
    3 Operation Managers ,
    4 Project Managers, 2 Quality A.
    30 Agents, 3 Supervisors,
    4 Team Leaders, 14 Technician
    People
    www.maintelecom.com
  • 57. Telematch Offering
    Miccrosoft Visual Studio ++
    Microsoft Dot Net
    Java
    Crystal Reports
    My SQL, SQL, DBMS
    Technology
    Fiber Optics Cables
    Wired Network Testers
    DECT, Wireless Surveys
    Tools
    Telemarketing
    Lead Generation
    Marketing Campaigns
    Market research
    Help Desk
    Follow Up
    Surveys, Votes
    Customer Support
    www.maintelecom.com
  • 58. Affiliates , Partners
    www.maintelecom.com
  • 59. Customers
    UNIFINANCIAL
    www.maintelecom.com
  • 60. Awards
    www.maintelecom.com
  • 61. Our Vision
    Evaluate
    Past
    Every
    Company
    Needs
    single
    Integrated
    Solution
    Plan
    Operations
    Present
    Control
    Future
    Develop
    Egypt
    World
    Sales
    Inventory
    Customer
    From
    المصرية
    Contact Center
    Solutions
    Tele Services
    Marketing
    Performance
    Account
    لضمان نظم
    الاتصالات
    www.maintelecom.com
  • 62. The Company
    R&D
    • Call Center Applications
    • 63. Voice Over Internet Protocol Technology
    Project
    Management
    • Infrastructure Management, IT Assets Control
    • 64. Structured Cabling, Design & Installation
    Services
    • Call Center, Help Desk, Resident Engineers
    • 65. Maintenance Contracts
    SOHO
    • Call Center Equipment (Headsets, IP Phones..)
    • 66. Small Office accessories (Tel. sets, Conference)
    www.maintelecom.com
  • 67. How Can we Serve
    Supplies
    • Call Center , IVR, CRM, and Recorder
    • 68. Head sets, VPN, Remote Offices.
    Back-up
    Site
    • 60 Seats Call Center, 400 available in a month
    Partnership
    • Distributed Centers, 200 seats each
    • 69. Gulf Presence, Smart Building
    Services
    • Telemarketing Campaigns
    • 70. CIT Outsourcing
    www.maintelecom.com
  • 71. آفــــــاق جديـــــــده للتواصــــــل
    MAIN TELECOM …….. New Telecommunications Horizons
    Thanks for your time