Viewing IT services from a business perspective
Heroix Longitude Service Level
© Copyright 2009 Heroix Agreements

Summary
• Service Level Agreements(SLAs):
– Measure and report on the
availability of specific services
• Longitude expands on traditional
SLAs b l tti
SLA by letting you:
– Define SLAS
– Combine raw data and real-world
compliance measures
li
– See the delivery and support of
IT services
– Use interactive notations
© Copyright 2009 Heroix

Longitude Service Level Agreements
© Copyright 2009 Heroix

Performance A
Pf Assessing C
i Capabilities
biliti
• Longitude’s SLAs can:
– Assess performance in Multi-
tiered applications
– Show if a single component is
g p
out of compliance
– Report in real-time or
historically
y
– Describe details of
components that are out of
compliance
p
– Take corrective action
© Copyright 2009 Heroix

Performance Assessing Capabilities
© Copyright 2009 Heroix

Drill Down
• Drill down shows:
– Real-time or
historical values
– Compliance details
and levels
–HHow a component t
compares with
specified compliance
p p
thresholds
© Copyright 2009 Heroix

SLA Drill Down
© Copyright 2009 Heroix

Annotations
• SLA annotations:
– Note background or
explanatory information
– Document actions taken
– Help management,
clients,
clients or other IT
stakeholders with future
reporting
© Copyright 2009 Heroix

SLA with Annotations
© Copyright 2009 Heroix

Next Steps
Tour - View full Product Flash Tour
Trial - Download a Free Trial
Pricing - See Pricing Information
Contact Heroix N
C t tH i Now
info@heroix.com
1-800-229-6500
© Copyright 2009 Heroix