Your SlideShare is downloading. ×
0
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Heroix Longitude Service Level Agreements
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Heroix Longitude Service Level Agreements

204

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
204
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Viewing IT services from a business perspective Heroix Longitude Service Level © Copyright 2009 Heroix Agreements
  • 2. Summary • Service Level Agreements(SLAs): – Measure and report on the availability of specific services • Longitude expands on traditional SLAs b l tti SLA by letting you: – Define SLAS – Combine raw data and real-world compliance measures li – See the delivery and support of IT services – Use interactive notations © Copyright 2009 Heroix
  • 3. Longitude Service Level Agreements © Copyright 2009 Heroix
  • 4. Performance A Pf Assessing C i Capabilities biliti • Longitude’s SLAs can: – Assess performance in Multi- tiered applications – Show if a single component is g p out of compliance – Report in real-time or historically y – Describe details of components that are out of compliance p – Take corrective action © Copyright 2009 Heroix
  • 5. Performance Assessing Capabilities © Copyright 2009 Heroix
  • 6. Drill Down • Drill down shows: – Real-time or historical values – Compliance details and levels –HHow a component t compares with specified compliance p p thresholds © Copyright 2009 Heroix
  • 7. SLA Drill Down © Copyright 2009 Heroix
  • 8. Annotations • SLA annotations: – Note background or explanatory information – Document actions taken – Help management, clients, clients or other IT stakeholders with future reporting © Copyright 2009 Heroix
  • 9. SLA with Annotations © Copyright 2009 Heroix
  • 10. Next Steps Tour - View full Product Flash Tour Trial - Download a Free Trial Pricing - See Pricing Information Contact Heroix N C t tH i Now info@heroix.com 1-800-229-6500 © Copyright 2009 Heroix

×