The CMMI: It’s So Much More Than Merely Improving Software Processes

Facilitating your process journey … The CMMI: It’s So Much More Than Merely Improving Software Processes Presented to ASQ Section 1405 by Henry Schneider Process and Product Quality Consulting, LLC January 17, 2008

Facilitating your process journey … Setting Expectations/Caveat  This presentation provides an extremely high overview  To adequately cover the topic will take more than one hour  For more information consider attending specific classes that cover the topics introduced in this presentation  Introduction to the CMMI  CMMI Appraisals  Identifying, collecting, and presenting objective evidence  Specific Process Area topics (e.g. Requirements, Configuration Management, Quality Assurance, Project Management, etc.) 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 2

Facilitating your process journey … Agenda Need for a Model CMMI Overview Process Area Overview Appraisal Results Status 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 3

Facilitating your process journey … Do You Have These Symptoms?  Missed commitments  Spiraling costs  Late delivery to the market  Last-minute crunches  Inadequate management visibility  Too many surprises  Quality problems  Customer complaints  Too much rework  Functions not working correctly  Poor morale  Burned-out people  Inadequate control of project results 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 5

Facilitating your process journey … Why Focus on Process?  It complements your focus on technology:  Technology, by itself, will most likely not be used effectively  Technology, in the context of an appropriate process roadmap, can provide the most benefit  It complements your focus on people  The experience and training of your work force is not always enough  Working harder is not the answer  A well-defined process can provide the means to work smarter  It shifts the “blame” for problems from people to the process 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 6

Facilitating your process journey … The Importance of Process  The quality of the system is highly influenced by the quality of the process used to acquire, develop, and maintain it  A long-established premise in manufacturing  Visible worldwide in quality movements in manufacturing and service industries (e.g., ISO standards) 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 7

Facilitating your process journey … Common Fallacies  I don’t need process, I have …  really good people  advanced technology  an experienced manager  Process …  interferes with creativity  introduces bureaucracy and regimentation  isn’t needed when building prototypes  is only useful on large projects  hinders agility in fast-moving markets  costs too much 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 8

Facilitating your process journey … Caveat Emptor  A CMMI model is not a process.  A CMMI model describes the characteristics of effective processes. “All models are wrong, but some are useful.” George Box (Quality and Statistics Engineer) 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 10

Facilitating your process journey … What is the CMMI?  The Capability Maturity Model® Integration (CMMI) is a suite of products used for improving processes  Models  Appraisal Methods  Training Courses 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 11

Facilitating your process journey … CMMI Model - 1  A framework that describes key elements of effective processes  A guide to evolutionary improvement from ad hoc, immature activities to mature, disciplined processes  A description of practices for planning, engineering, and managing business processes that can help you achieve business goals related to things such as:  cost  schedule  functionality  product/service quality 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 12

Facilitating your process journey … CMMI Model - 2  A yardstick against which the maturity of an organization’s product development, acquisition, and/or service- related processes can be measured and compared with industry state of the practice  A basis for planning improvements to your business processes  CMMI best practices tell you WHAT to do, not HOW to do nor WHO should do it 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 13

Facilitating your process journey … CMMI Model Features  Supports process integration and product improvement  Enables the integration of multiple disciplines into one process-improvement effort that helps to eliminate inconsistencies and reduces duplication  Provides a framework for introducing new disciplines as needs arise and therefore reduces the cost of expanding or implementing model-based process improvement  Builds on legacy process improvement efforts and investments 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 14

Facilitating your process journey … CMMI Best Practices Are Used for …  The development, acquisition, and maintenance of products and services  Software-intensive products and services  Product and service life cycles from conception through delivery and maintenance  Benchmarking your organization against others in a variety of industries 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 15

Facilitating your process journey … CMMI Architecture: Model View Model Portion of the CMMI Framework Model Foundation Shared CMMI Material Development Acquisition Service Specific Material Specific Material Specific Material 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 16

Facilitating your process journey … CMMI Model Foundation  Provides an internally consistent set of core components that apply to every constellation or model  All models use the foundation without deleting or changing any of the content 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 17

Facilitating your process journey … CMMI Model Foundation Core Process Areas  Causal Analysis and Resolution (CAR)  Configuration Management (CM)  Decision Analysis and Resolution (DAR)  Integrated Project Management (IPM)  Measurement and Analysis (MA)  Organizational Innovation and Deployment (OID)  Organizational Process Definition (OPD)  Organizational Process Focus (OPF)  Organizational Process Performance (OPP)  Organizational Training (OT)  Project Monitoring and Control (PMC)  Project Planning (PP)  Process and Product Quality Assurance (PPQA)  Quantitative Project Management (QPM)  Requirements Management (REQM)  Risk Management (RSKM) 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 18

Facilitating your process journey … Constellations  The components of the CMMI Framework are organized into groupings called constellations that facilitate construction of approved models  CMMI for Acquisition (CMMI-ACQ) Nov 2007  CMMI for Development (CMMI-DEV) Dec 2000  CMMI for Services (CMMI-SVC) 2008?? 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 19

Facilitating your process journey … CMMI for Acquisition  Acquisition is the process of obtaining products (goods and services) through contract  Some call these processes “procurement” or “outsourcing”  Includes acquisition practices that are useful, but not covered in the CMMI for Development model 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 20

Facilitating your process journey … CMMI for Development  Has been available to the community for many years  Consists of two models  CMMI for Development  CMMI for Development + IPPD  Includes the development and maintenance practices useful for Systems Engineering, Hardware Engineering, and Software Engineering 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 21

Facilitating your process journey … CMMI for Services  Products may be delivered in a variety of forms, including artifacts (e.g. hardware, software, or user documentation), services (e.g. training, maintenance, or operational support), and combinations of these  A service is a product that is intangible and non- storable  Currently in work 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 22

Facilitating your process journey … CMMI Process Area Architecture Process Area (PA) Purpose Introductory Related Statement Notes Process Areas Specific Goals (SG) Generic Goals (GG) Specific Practices (SP) Generic Practices Typical Sub-practices (GP) Work Products Generic Practice Sub-practices Elaborations Legend Required Expected Informative 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 23

Facilitating your process journey … CMMI for Development Organization of Work “Organizing & Managing the Work” “Adding Communication and Collaboration Managing Capability to Address Complex Work Environments” the Project Doing the Work of the Organization Project and Managing Organizational Product Product Quantitatively Support Development 1 Development 2 “Adding Quantitative “Providing Infrastructure Management for Projects “Understanding “Performing Capability to Other & Organizations” the Work” the Work” Management Approaches” Improvement Infrastructure “Enabling Improvement of the Work” 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 24

Facilitating your process journey … Characteristics of Maturity Level 2  Processes are planned and executed in accordance with organizational policies  Existing practices are retained during times of stress  Projects are performed and managed according to their documented plans  Commitments are established among relevant stakeholders and are revised as needed 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 27

Facilitating your process journey … Requirements Management (REQM) The purpose of Requirements Management is to manage the requirements of the project's products and product components and to identify inconsistencies between those requirements and the project's plans and work products. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 28

Facilitating your process journey … Project Planning (PP) The purpose of Project Planning is to establish and maintain plans that define project activities. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 29

Facilitating your process journey … Project Monitoring and Control (PMC) The purpose of Project Monitoring and Control is to provide an understanding of the project’s progress so that appropriate corrective actions can be taken when the project’s performance deviates significantly from the plan. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 30

Facilitating your process journey … Supplier Agreement Management (SAM) The purpose of Supplier Agreement Management is to manage the acquisition of products from suppliers. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 31

Facilitating your process journey … Measurement and Analysis (MA) The purpose of Measurement and Analysis is to develop and sustain a measurement capability that is used to support management information needs. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 32

Facilitating your process journey … Process and Product Quality Assurance (PPQA) The purpose of Process and Product Quality Assurance is to provide staff and management with objective insight into processes and associated work products. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 33

Facilitating your process journey … Configuration Management (CM) The purpose of Configuration Management is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 34

Facilitating your process journey … Characteristics of Maturity Level 3  Processes are well characterized and understood  Organization’s set of standard processes is established and improved over time  Projects establish their defined processes by tailoring the standard processes  Project Management is proactive 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 35

Facilitating your process journey … Requirements Development (RD) The purpose of Requirements Development is to produce and analyze customer, product, and product-component requirements. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 36

Facilitating your process journey … Technical Solution (TS) The purpose of Technical Solution is to design, develop, and implement solutions to requirements. Solutions, designs, and implementations encompass products, product components, and product- related life-cycle processes either singly or in combinations as appropriate. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 37

Facilitating your process journey … Product Integration (PI) The purpose of Product Integration is to assemble the product from the product components, ensure that the product, as integrated, functions properly, and deliver the product. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 38

Facilitating your process journey … Verification (VER) The purpose of Verification is to ensure that selected work products meet their specified requirements. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 39

Facilitating your process journey … Validation (VAL) The purpose of Validation is to demonstrate that a product or product component fulfills its intended use when placed in its intended environment. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 40

Facilitating your process journey … Organizational Process Focus (OPF) The purpose of Organizational Process Focus is to plan and implement organizational process improvement based on a thorough understanding of the current strengths and weaknesses of the organization’s processes and process assets. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 41

Facilitating your process journey … Organizational Process Definition (OPD) The purpose of Organizational Process Definition is to establish and maintain a usable set of organizational process assets and work environment standards. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 42

Facilitating your process journey … Organizational Training (OT) The purpose of Organizational Training is to develop the skills and knowledge of people so they can perform their roles effectively and efficiently. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 43

Facilitating your process journey … Integrated Project Management (IPM) The purpose of Integrated Project Management is to establish and manage the project and the involvement of the relevant stakeholders according to an integrated and defined process that is tailored from the organization's set of standard processes. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 44

Facilitating your process journey … Risk Management (RSKM) The purpose of Risk Management is to identify potential problems before they occur, so that risk- handling activities may be planned and invoked as needed across the life of the product or project to mitigate adverse impacts on achieving objectives. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 45

Facilitating your process journey … Decision Analysis and Resolution (DAR) The purpose of Decision Analysis and Resolution is to analyze possible decisions using a formal evaluation process that evaluates identified alternatives against established criteria. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 46

Facilitating your process journey … Characteristics of Maturity Level 4  The organization and projects establish quantitative objectives for quality and process performance  Quality and process performance is understood in statistical terms and managed throughout the life of the processes  Special causes of variation are identified and corrected to prevent future occurrences  Process performance is controlled using statistical and other quantitative techniques 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 47

Facilitating your process journey … Organizational Process Performance (OPP) The purpose of Organizational Process Performance is to establish and maintain a quantitative understanding of the performance of the organization’s set of standard processes in support of quality and process-performance objectives, and to provide the process performance data, baselines, and models to quantitatively manage the organization’s projects. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 48

Facilitating your process journey … Quantitative Project Management (QPM) The purpose of the Quantitative Project Management process area is to quantitatively manage the project’s defined process to achieve the project’s established quality and process- performance objectives. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 49

Facilitating your process journey … Characteristics of Maturity Level 5  Continuous process improvement is based on a quantitative understanding of the common causes of process variation  Effects of deployed process improvements are measured and evaluated against the quantitative process improvement objectives 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 50

Facilitating your process journey … Organizational Innovation and Deployment (OID) The purpose of Organizational Innovation and Deployment is to select and deploy incremental and innovative improvements that measurably improve the organization's processes and technologies. The improvements support the organization's quality and process-performance objectives as derived from the organization's business objectives. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 51

Facilitating your process journey … Causal Analysis and Resolution (CAR) The purpose of Causal Analysis and Resolution is to identify causes of defects and other problems and take action to prevent them from occurring in the future. 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 52

Facilitating your process journey … Status as of September 2007 67.1% Non- 10,338 USA projects organizations 273 appraised reappraised organizations 1,417 participating companies 2,464 appraisals conducted 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 54

Facilitating your process journey … Countries Where Appraisals Have Been Performed and Reported to the SEI 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 59

Facilitating your process journey … Number of Appraisals and Maturity Levels Reported to the SEI by Country 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 60

Facilitating your process journey … PPQC Services Consulting • CMMI • Software Engineering • Systems Engineering • Process Improvement Appraising • SCAMPI A, B, C • Gap Analysis Training • CMMI/Process Improvement • Action Planning Workshops • Measurement and Analysis • Process Area Specific Training 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 62

Facilitating your process journey … Contact Information Address: Henry Schneider President/Senior Principal Consultant Process and Product Quality Consulting, LLC 2111 Heather Green Houston, TX USA 77062 Phone: 281-218-6682 E-mail: henry@ppqc.net Web Site: www.ppqc.net 1/17/2008 ®2008 ***Proprietary*** All Rights Reserved - Process and Product Quality Consulting, LLC 63

The CMMI: It’s So Much More Than Merely Improving Software Processes

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