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Consumer rights - Ten Top Tips Pdf

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Ten tips on consumer rights information, from advice on buying a second hand car to refunds for faulty goods …

Ten tips on consumer rights information, from advice on buying a second hand car to refunds for faulty goods


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  • 1. 10 Tips:Consumer Rights
  • 2. 1. When 2. It may come as abuying a surprise that there is no automatic right to asecond hand refund if you change yourcar you still mind after buying goods. Always check the returnshave the same policy for an item if yourights as you are in doubt, you maydo when not have a legal right to a refund if you just decidebuying a new you don’t like something.one.
  • 3. 3. There is no requirement for a shop to sell goodsat a price displayed. This is a commonly-heldmisunderstanding. In legal terms a price ticket is an“invitation to offer” and isn’t contractually-binding.4. "Section 75" laws give consumers freepayment protection for anything worth over £100bought on credit cards. If there is a problem withthe goods or services you purchase, or thecompany goes bankrupt your money is protected.
  • 4. 5. If goods are 6. Beware the small print!faulty, you don’t You don’t always have the right to cancel a contract,need the original you’ll only find the details inreceipt. It is likely the small print. Nothat you will be information on cancellation provision usually means norequired to show right to cancel. Also note, ifproof of purchase, you’ve ticked a box that saysbut a credit card you’ve read the terms andslip or a bank conditions, the law takes this as acceptance - you can’tstatement will later claim you weren’tsuffice. aware of the details!
  • 5. 7. When you buy goods online you have theprotection of a seven day “cooling off period” fromthe date the goods are delivered to you. This givesyou the right to a full refund without having togive a reason.8. Always return goods to the retailer. When youbuy goods, your contract is with the retailerrather than the manufacturer, and so a claim forfaulty goods should go to where you made thepurchase.
  • 6. 9. Don’t waste time. If goods have a fault andyou wish to claim a full refund you must return thegoods to the retailer promptly. The Sale of GoodsAct allows you to reject faulty goods within areasonable period of time, usually three to fourweeks.10. Check the delivery details. If you have anitem delivered and the deliverer can’t get itthrough the door, there is no requirement for themto take it away – they could legally leave it on yourdoorstep or charge you for its return.
  • 7. Image: Hugh Chevallier