HR Analytics

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Analytics Solutions are needed for your "most valuable asset" as you know more about your machines than about your talents!

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  • [Talk track:]Overall message:SAP software helps you deliver differentiated HCM services to employees and the business and reduce overall costs and complexity and make optimal business decisions.Deep HR metrics Insight - Improve return on HR,workforce investment by providing deep metrics insights, delivering the most relevant information to the business to support operations and corporate strategyContextual Analytics – By embedding analytics along side of HR processes the users are better equipped to make fact based decisions to improve profit marginsAlignment – Understanding the business plan, the global environment and the workforce strategy the HR department can better support the sustainable growth of the company delivering the workforce that is needed at the time it is needed in the location that’s neededWhat the CEO demands from HR is reasonable. CEOsaredemanding the same from sales, marketing, etc. If theycan’tanswerthesefunadamentalquestions, theycnnotget support and budgets for theirinvestments and programs. Asking HR for the same tyoe of documentation is not unreasonable, but few HR organizationsare in a position to deliver.Most HR organizationare ”spreading peanut butter” vs. investing in high ROI HR programsAsk the prospect: How are you measuring the success/business impact of your HR programs?If you can’t measure business impact, you are not strategic.
  • WORKFORCE ANALYTICS is a broad term for an evidence-based approach to smarter decision making by tracking past employee activities to predict future outcomes. This is typically done by the HR department and does not include performance data. Other terms for workforce analytics: human capital analytics, People Analytics (Google), talent management analytics.Example metrics tracked:Attrition: using data to predict which employees will leave the organization.Headcount: how many employees work for the organization.Competencies: trainable skills.TALENT ANALYTICSThis data adds value to existing activity data such as workforce analytics. It provides an opportunity to dig deeper & push towards the why by enabling companies looking at trends and correlations between people & performance.Examples:KPIs are innate characteristics about how and why employees work. Stable traits, not trainable skills.Used by business line managers & executives feeling talent pain to answer questions like: How do I predict my top performers?Why do my top performers keep leaving?Used by analytics teams to include employees in predictive modeling in conjunction with performance data.
  • Suitcase on Wheels.Addingwheelstomaketransporting a suitcaseeasier was a logicalinnovationthattook a long time. In the same way, analyzing quantitative dataaboutthepeopledoingthework in conjunctionwithbusinessoutcomescollectedbyenterprise software platformsis a logicalinnovationthathas also taken a long time.
  • So, what’s the payback on putting this kind of strategy in place. Nucleus Research did a study to show that for every $1 companies spend on Analytics, there is a return of $10.66. Revolutionizing your process for making decisions is critical to thriving for the next 20 years!HBR Competing on Talent Analyticsby Thomas H. Davenport, Jeanne Harris, and Jeremy Shapirohow organizations use analytics to improve their management of human capital:Almost every company we’ve studied says it values employee engagement, but some—including Starbucks, Limited Brands, and Best Buy—can precisely identify the value of a 0.1% increase in engagement among employees at a particular store. At Best Buy, for example, that value is more than $100,000 in the store’s annual operating income.Many companies favor job candidates with stellar academic records from prestigious schools—but AT&T and Google have established through quantitative analysis that a demonstrated ability to take initiative is a far better predictor of high performance on the job.
  • Customers agree to the trends
  • Based on an organization’s strategy, what is the work that needs to be done, and are the processes, structures and roles designed to efficiently and effectively accomplish it?Is the Human Capital supply chain filling those roles with people capable of doing the work in quantity, quality and cost required of the business model?Once in place, is the workforce fully engaged and motivated to meet or exceed performance standards?Finally, since chance is ubiquitous, how can you detect the need for change, test innovations in the organization and workforce, and disseminate those changes throughout the organization?
  • When Jonathan Goldman arrived for work in June 2006 at LinkedIn, the business networking site, the place still felt like a start-up. The company had just under 8 million accounts, and the number was growing quickly as existing members invited their friends and colleagues to join. But users weren’t seeking out connections with the people who were already on the site at the rate executives had expected. Something was apparently missing in the social experience. As one LinkedIn manager put it, “It was like arriving at a conference reception and realizing you don’t know anyone. So you just stand in the corner sipping your drink—and you probably leave early.”Background (tenures, highschooletc)Triangle closing (you know larry and hasso – they might know each other) PEOPLE YOU MAY KNOWIf your organization stores multiple petabytes of data, if the information most critical to your business resides in forms other than rows and columns of numbers, or if answering your biggest question would involve a “mashup” of several analytical efforts, you’ve got a big data opportunity.http://www.mckinsey.com/insights/mgi/research/technology_and_innovation/big_data_the_next_frontier_for_innovationhttp://www.computerworld.com/s/article/9231445/Big_data_big_jobs_?taxonomyId=221&pageNumber=1
  • McKinsey May 2011 – Big Data: the next frontier of innovation, competition, and productivity
  • Learn from the past – and find out the why something has happenedModel the future and predict what will happenOptimize the outcome and find best case scenariosPredictive Allgorith Library (HANA)“R”R is an open sourceprogramming language and software environment for statistical computing and graphics. The R language is widely used among statisticians for developing statistical softwareand data analysis.
  • Analytics yields a high ROIHelps HR becoming a strategic business partner (CHRO on the board?)Supporting every role in your companyCompetitive advantage throughWorkforce analyticsTalent analyticsAnalytics to be used as a strategic asset core to your business and opoerationsIt’s a business discussion, not an IT discussion
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • Large scale branch reporting empowers front line employees with information on sales budgets performance by products, branch ,area or country Cross selling campaigns can be tracked to ascertain program success, managers can manage by exception by focusing on poorly performing branches , product managers can identify areas of the country or types of customers adopting new services offered by the bank SAP can provide regional ,branch or individual reporting and dashboard monitoring as required by the bank . Isbank in turkey is rolling out 10000 users of branch reports across their network detailing key figures such as net new money received , retail saving market share analysis , sales performance by product line Nationwide , reporting from a Microsoft DWH fed by SAP Transaction banking used SAP BusinessObjects with over 600 users to drive sales and branch reporting Real time, in-memory analytics and applications so business users can make better decisions faster Data analysis of customer data in a timely fashion is critical to success . In memory advancement gives more real time analysis of customer data to be used by marketing ,sales and front office employees to make better customer acquisition strategies and improve customer satisfaction We launched the first solution (SAP Human Capital Planning) to be based on our new High Performance Analytic Application (HANA) at the end of 201, but there are others in the pipeline that will deliver astounding performance. For instance In tests a dunning report that previously took 77 minutes to run took 13 seconds - 365 x fasterPlanning and forecasting based on massive amounts of real-time operational dataReduced burden on IT
  • HR Analytics

    1. 1. Applied Analytics for HCM Henner Schliebs September 2012
    2. 2. © 2011 SAP AG. All rights reserved. 2 Predictions Global Trends and Their Impact on Human Capital Analytics Big Data Mobility Velocity of decision making Information explosion  Explosion of employee data with no end in sight  Information is everywhere but trapped in organizational silos or unstructured in the web  Harder to filter valuable insights out from all the noise  End of the gut decision – fact based business decisions are now expected Enterprise in your pocket  Revolution in user experience raises the bar for professional applications on mobile devices  Ubiquitous access on any device is the expectation among business users  Fact-based decision making takes place everywhere, information must be available at the point of interaction to support every decision Need for speed  User perceptions change at the speed of thought – how can I capture that knowledge and react now  Conditions can change on a dime, need to adapt and respond instantly  Must make real-time course corrections to influence the outcome of in-flight activities
    3. 3. © 2011 SAP AG. All rights reserved. 3 Successful Human Capital Centric Organizations Provide each role in your organization with relevant information that enable the workforce to better support sustainable growth They do it by: Providing deep HR metrics insights Placing analytics in context with business processes Aligning strategic decisions with the overall business plan Result: Efficient “use” of the workforce Better business decisions Exceptional employee / manager service experience
    4. 4. © 2011 SAP AG. All rights reserved. 4 Workforce Analytics (Data for HR)
    5. 5. © 2011 SAP AG. All rights reserved. 5 Talent Analytics (Data for the Business)* 1.Expanded definition of Talent Analytics. Acknowledging the pivotal October 2010 HBR article, “Competing on Talent Analytics,” the definition of „talent analytics‟ can be expanded to include innate characteristics about the people doing the work. 2.Analyze Talent with Performance Data. For people analytics to yield the greatest insight for the business, talent data should be analyzed in conjunction with all other enterprise performance data. Instead of bringing analytic talent into HR (as Google does), the IIA advocated for bringing talent analytics to the business. 3.People are Both People and Numbers. While the concept of viewing employees as a number had been taboo; Greta pointed out everyone has a height and a weight. Employees can be both a person AND a number. *Greta Roberts, Faculty IIA
    6. 6. © 2011 SAP AG. All rights reserved. 6 $10.66 Analytics - payback High Performance Appliance GRC EPM BI Predictive Mobility Cloud Collaboration Predictive 0.1 increase in engagement among employees 100,000 in the store‟s annual operating income Nucleus Research HBR – Tom Davenport “competing on Talent Analytics
    7. 7. © 2011 SAP AG. All rights reserved. 7 “Our executives want to see line charts, pie charts, and bar charts. They will not look at anything more fancy.” Oil and gas, Brazil “Less is more as it goes to UI. This means that there should not be an info overload, or busy screens” Services, Germany “Trending is more important than values.” High tech, Canada “The starting point of an analytical task must be a business question.” Food processing, USA “Give me more intelligence so that it is predictive and contextual.” Consumer goods, USA “We plan to hire 600 employees in China but we didn’t realize we lack managers to onboard all of them.” Consumer goods, USA “External benchmarks only add value if they are correct and flexible.” Services, Germany “Our Regional Vice Presidents need to compare to each other.” Food processing, USA What we hear from customers
    8. 8. © 2011 SAP AG. All rights reserved. 8 Analytics: asking questions which provide better insight into how people strategy leads to better business results Lack credible data that business trustsDon’t know how to measure workforce efficiency and business impact HR lacks analytics skills & culture Business managers don‟t use workforce analytics HR OPERATIONAL HR STRATEGIC BUSINESS STRATEGIC BUSINESSIMPACT
    9. 9. © 2011 SAP AG. All rights reserved. 9 Data Scientist – the sexiest job of the 21st century*? ...the most important qualifications for these positions are not academic degrees, certifications, job experience or titles. Rather, they seem to be the soft skills: a curious mind, the ability to communicate with non-technical people, a persistent -- even stubborn -- character and a strong creative bent.... “ “ Computerworld – big data, big jobs? - *HBR – Tom Davenport ?
    10. 10. © 2011 SAP AG. All rights reserved. 10 Supply of analysts 2018** 140,000 – 190,000** people with “deep analytical talent” 1,500,000** people capable of analyzing data in ways that enable business decisions **McKinsey Global Institute research …the professionals we see that are successful come from the quantitative side," he says. "They know enough about the technology but they aren't running the technology. They rely on IT to give them the tools… according to Jack Phillips, CEO of the IIA. “ “
    11. 11. © 2011 SAP AG. All rights reserved. 11 Achieving competitive advantage through analytics Source: “The Digital Transformation of People Management, Oxford Econoimics, Spring 2012 Embrace the transition to strategic thinking and driving business results. Says Bob Bennett of FedEx Express, “If our HR strategies do not link to that business strategy, then we‟re not supporting the company the way we need to be supporting it.” 0 10 20 30 40 50 60 HR does not perform data analytics. HR analytics are not shared broadly outside the HR department. HR provides key analytics across the enterprise that support and drive the business forward. HR provides analytics to a few departments as requested. Industrial Emerging Source: Oxford Economics, Q11 % of respondents Which of the following statements best describes the use of HR analytics at your firm? “ ”
    12. 12. © 2011 SAP AG. All rights reserved. 12 Executives; Corporate Strategy Craft and guide long term workforce plan based on given information Finance; Controlling; Budgeting Give input regarding financial figures and receives insights for midterm financial planning regarding the workforce €$¥ HRBP HR Business Partner Consult with Business Units based on workforce intelligence and drives action plans as final deliverable from the process HR HR HR HR Administration; HR Functions Recruiting, Staffing, Talent Management and other HR functions support fulfillment of workforce action plans HCM Analytics consumers by role Stakeholders across the organization √x Middle Managers; Line Managers Execute on strategic plans and manage organizational performance to assure strategic objectives are reached timely and efficiently MGR Employee Needs contextual HR data to better perform HR Analyst Needs ad-hoc capabilities to do sophisticated analysis and planning
    13. 13. © 2011 SAP AG. All rights reserved. 13 Extend your analytics capabilities where you want to be… Sense & Respond Predict & Act Raw Data Cleaned Data Standard Reports Ad Hoc Reports & OLAP Generic Predictive Analytics Predictive Modeling Optimization What happened? Why did it happen? What will happen? What is the best that could happen? CompetitiveAdvantage Analytics Maturity The key is unlocking data to move decision making from sense & respond to predict & act
    14. 14. © 2011 SAP AG. All rights reserved. 16 Extend your analytics capabilities where you want to be… Sense & Respond Predict & Act Raw Data Cleaned Data Standard Reports Ad Hoc Reports & OLAP Generic Predictive Analytics Predictive Modeling Optimization What happened? Why did it happen? What will happen? What is the best that could happen? CompetitiveAdvantage Analytics Maturity The key is unlocking data to move decision making from sense & respond to predict & act SuccessFactors Workforce Analytics SAP Predictive Analysis
    15. 15. Thank You! Contact information: Henner Schliebs Analytics Solution Marketing henner.schliebs@sap.com @hschliebs

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