Quick Solution Delivery Offered by Knowledge IT                                                          Industry Wise Sol...
Pick and Use Functions that you Need  With any application, you effectively use only 10% of the application. But with  Kno...
Knowledge IT’s 4 Types of Application                                Based on Needs & User Demand                       Kn...
Folder Management2012 © Knowledge IT Corporation. All Rights Reserved.
Incident Search of Different Types                                       Analyst Login        User Login                  ...
Incident Registration       User Login2012 © Knowledge IT Corporation. All Rights Reserved.
Incident Occurrence Notification                           Help Desk Manager LoginHelp Desk manager receive theincident re...
Incident List                                  Analyst LoginAnalyst finds anincident assigned to him                  2012...
Add Follow Up                              Analyst Login                                                            Analys...
User Incident List                                             User Login                 Icon of follow up               ...
Incident Closure & Notification            User Login                                              Analyst Login    User m...
Incident Modify                                       Analyst LoginLock during modify byany user or analyst.              ...
Incident Copy                          User Login                       If the problem occurs again                       ...
On Demand Escalation    Multiple escalations with    various KPI’s can be set for    multiple user.                       ...
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IRM_E_7.4.12

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IRM_E_7.4.12

  1. 1. Quick Solution Delivery Offered by Knowledge IT Industry Wise Solutions Patent & Intellectual Manufacturing Medical & Health care Beauty & care Education Oil and energy Property Industry Industry Industry Industry Industry Electronics Franchising Industry Products Construction Public Utilities Government Industry Industry & Services Industry Knowledge IT Solutions 1. HR Strategy 2. Intellectual Property 3. Incident Response 4. Corporate Governance Management (HSM) Management (IPM) Management (IRM) Management (CGM) Knowledge IT Products Object Forensic Administration Project Review Manager (OM) Manager (FM) Manager (AM) Manager (PM) Manager (RM) Discovery Workflow Schedule Human Resource Corporate Manager (DM) Manager (WM) Manager (SM) Manager (HRM) Manager (CM) 2012 © Knowledge IT Corporation. All Rights Reserved
  2. 2. Pick and Use Functions that you Need With any application, you effectively use only 10% of the application. But with Knowledge IT’s SaaS applications, you use only those functions that you need. The Knowledge IT Products Object Forensic Manager (OM) Manager (FM) Review Workflow Manager (RM) Manager (WM) Project Administration Manager (PM) Manager (AM) Human Resource Discovery Manager (HRM) Manager (DM) Corporate Schedule Manager (CM) Manager (SM) Easy Third Party Software Integration 2012 © Knowledge IT Corporation. All Rights Reserved
  3. 3. Knowledge IT’s 4 Types of Application Based on Needs & User Demand Knowledge IT offers a variety of SaaS applications which do not require initial investment and installation effort, by providing easy-to-deploy software services at competitive pricing. The applications supports small businesses and large corporations, contributing to increasing effectiveness and reducing expenses. Professional Business Enterprise Ultimate Individuals・SOHO Small and Medium Small and Medium For large companies Personal Offices enterprises or Enterprises or looking for full control or Small Offices Shop owners Enterprise Subcontractors and autonomyBest for individual use and Suitable for system ranging Ideal for organizations and Highly specialized set ofsmaller businesses from two to multiple users. businesses with large groups. administration tools in an Data access for packaged Security, access privileges as application is ideal for large groupsSize: 30 Persons or above predetermined privilege based. well as functions can be of people in an organization. ThisUsers: 3 or above Secure user access. determined by the customer and Ultimate set comes with the freedom set/added per category of users to build a solution view and dig- Size: 100 Persons or above from Packaged Solution. down feature according to each Users: 50 or above customer’s need. Role based as well Size:1000 Persons or above as privilege based access control can Users: 100 or above be set by the Business and above. Size: 1000 Persons or above Users: 100 or above 2012 © Knowledge IT Corporation. All Rights Reserved
  4. 4. Folder Management2012 © Knowledge IT Corporation. All Rights Reserved.
  5. 5. Incident Search of Different Types Analyst Login User Login Incident Search Result 2012 © Knowledge IT Corporation. All Rights Reserved.
  6. 6. Incident Registration User Login2012 © Knowledge IT Corporation. All Rights Reserved.
  7. 7. Incident Occurrence Notification Help Desk Manager LoginHelp Desk manager receive theincident registration alert mail He may also reply alongand will assign it to the with any feedback orconcerned analyst. suggestion. 2012 © Knowledge IT Corporation. All Rights Reserved.
  8. 8. Incident List Analyst LoginAnalyst finds anincident assigned to him 2012 © Knowledge IT Corporation. All Rights Reserved.
  9. 9. Add Follow Up Analyst Login Analyst can add follow up if required, to convey his message, to user regarding an incident.Different IndexDescription Form 2012 © Knowledge IT Corporation. All Rights Reserved.
  10. 10. User Incident List User Login Icon of follow up added by analyst.User finds follow upattached by analyst. 2012 © Knowledge IT Corporation. All Rights Reserved.
  11. 11. Incident Closure & Notification User Login Analyst Login User may report or give his acknowledgement on incident being resolved or follow up added by analyst. Analyst will find notification of user feedback on follow up via mail. 2012 © Knowledge IT Corporation. All Rights Reserved.
  12. 12. Incident Modify Analyst LoginLock during modify byany user or analyst. 2012 © Knowledge IT Corporation. All Rights Reserved.
  13. 13. Incident Copy User Login If the problem occurs again user may copy selected incident to required folder.2012 © Knowledge IT Corporation. All Rights Reserved.
  14. 14. On Demand Escalation Multiple escalations with various KPI’s can be set for multiple user. Mail escalated when defined criteria meets.2012 © Knowledge IT Corporation. All Rights Reserved.

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