Helsinki CitySDK Pilot

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Helsinki CitySDK Pilot

  1. 1. CitySDK WorkshopManchester 20.-21.4.2013 Smart participation pilot
  2. 2. 19.2.2013 first service request handled!
  3. 3. Lähetetty eteenpäin
  4. 4. Käsittelyssä
  5. 5. Kiitos ilmoituksestanne. Olemme välittäneet korjauspyynnön alueen katujen kunnossapitoonTerveisin Rakennusviraston asiakaspalvelu
  6. 6. http://www.hel.fi/restWAR/open311/requests/3vv5bacf5f3v9959pkgb.json?extensions=true[ { "service_request_id": "3vv5bacf5f3v9959pkgb", "service_code": "368", "description": "Irronnut mukulakivi on tehnyt vaarallisen kuopan Mannerheimintielle. Voisiko saada uuden kiven?", "service_notice": "", "requested_datetime": "2013-03-15T14:05:25", "updated_datetime": "2013-03-15T17:45:05", "status": "open", "status_notes": "Kiitos ilmoituksestanne. Olemme välittäneet korjauspyynnön alueen katujen kunnossapitoon Terveisin Rakennusviraston asiakaspalvelu", "agency_responsible": "", "service_name": "", "address": "", "address_id": "", "zip_code": "", "lat": "66.72981", "long": "25.496642", "extended_attributes": { "service_object_id": "", "title": "Kuoppa tiessa", "service_object_type": "", "detailed_status": "IN_PROCESS" } }]
  7. 7. First weeks of Helsinki Lead Pilot• Metro.fi stats: – 4000 unique visitors – 15 000 page views – Average visit time 2,5 minutes / viewer – 40 tickets received – 29 forwarded (HKI)• Service requests moved to other organisation: – Traffic lights, tram rails, street lights, some bus stops
  8. 8. Pilot interface status• Public interface (Open311) – Language support – Basic service request submission • Including service object – Extensions capability – Basic search capabilities • Not updated time or lat/lon/radius• Integration to Public works department – Done!
  9. 9. Service request types• Vandalism• Sanitation violation• Graffiti removal• Potholes• Traffic signs• Info signs• Parks• Playgrounds and sports parks• Forest• Other issue to be fixed
  10. 10. Lessons learned• Open311 interface integration – Existing libraries make it easy (Three) – Smaller issues like • Duplicate service request detection • Allowed media filenames – E.g. image.123 is not allowed• Service request quality – Accuracy of the service request is VERY important – Good image shows whats wrong and where it is
  11. 11. Is there a lid or not? Source: Google streetview
  12. 12. The difficulty of getting accurate location Correct location
  13. 13. Streets near tram rails
  14. 14. Traffic light repaired by Helsingin Energia
  15. 15. Many success cases

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