Helsinki CitySDK Pilot
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Helsinki CitySDK Pilot

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Helsinki CitySDK Pilot Helsinki CitySDK Pilot Presentation Transcript

  • CitySDK WorkshopManchester 20.-21.4.2013 Smart participation pilot
  • 19.2.2013 first service request handled!
  • Lähetetty eteenpäin
  • Käsittelyssä
  • Kiitos ilmoituksestanne. Olemme välittäneet korjauspyynnön alueen katujen kunnossapitoonTerveisin Rakennusviraston asiakaspalvelu
  • http://www.hel.fi/restWAR/open311/requests/3vv5bacf5f3v9959pkgb.json?extensions=true[ { "service_request_id": "3vv5bacf5f3v9959pkgb", "service_code": "368", "description": "Irronnut mukulakivi on tehnyt vaarallisen kuopan Mannerheimintielle. Voisiko saada uuden kiven?", "service_notice": "", "requested_datetime": "2013-03-15T14:05:25", "updated_datetime": "2013-03-15T17:45:05", "status": "open", "status_notes": "Kiitos ilmoituksestanne. Olemme välittäneet korjauspyynnön alueen katujen kunnossapitoon Terveisin Rakennusviraston asiakaspalvelu", "agency_responsible": "", "service_name": "", "address": "", "address_id": "", "zip_code": "", "lat": "66.72981", "long": "25.496642", "extended_attributes": { "service_object_id": "", "title": "Kuoppa tiessa", "service_object_type": "", "detailed_status": "IN_PROCESS" } }]
  • First weeks of Helsinki Lead Pilot• Metro.fi stats: – 4000 unique visitors – 15 000 page views – Average visit time 2,5 minutes / viewer – 40 tickets received – 29 forwarded (HKI)• Service requests moved to other organisation: – Traffic lights, tram rails, street lights, some bus stops
  • Pilot interface status• Public interface (Open311) – Language support – Basic service request submission • Including service object – Extensions capability – Basic search capabilities • Not updated time or lat/lon/radius• Integration to Public works department – Done!
  • Service request types• Vandalism• Sanitation violation• Graffiti removal• Potholes• Traffic signs• Info signs• Parks• Playgrounds and sports parks• Forest• Other issue to be fixed
  • Lessons learned• Open311 interface integration – Existing libraries make it easy (Three) – Smaller issues like • Duplicate service request detection • Allowed media filenames – E.g. image.123 is not allowed• Service request quality – Accuracy of the service request is VERY important – Good image shows whats wrong and where it is
  • Is there a lid or not? Source: Google streetview
  • The difficulty of getting accurate location Correct location
  • Streets near tram rails
  • Traffic light repaired by Helsingin Energia
  • Many success cases