First weeks of Helsinki Lead Pilot• Metro.fi stats: – 4000 unique visitors – 15 000 page views – Average visit time 2,5 minutes / viewer – 40 tickets received – 29 forwarded (HKI)• Service requests moved to other organisation: – Traffic lights, tram rails, street lights, some bus stops
Pilot interface status• Public interface (Open311) – Language support – Basic service request submission • Including service object – Extensions capability – Basic search capabilities • Not updated time or lat/lon/radius• Integration to Public works department – Done!
Service request types• Vandalism• Sanitation violation• Graffiti removal• Potholes• Traffic signs• Info signs• Parks• Playgrounds and sports parks• Forest• Other issue to be fixed
Lessons learned• Open311 interface integration – Existing libraries make it easy (Three) – Smaller issues like • Duplicate service request detection • Allowed media filenames – E.g. image.123 is not allowed• Service request quality – Accuracy of the service request is VERY important – Good image shows whats wrong and where it is
Is there a lid or not? Source: Google streetview
The difficulty of getting accurate location Correct location