Future Everything Jaakko Rajaniemi City of HelsinkiManchester, 22.03.2012
One year ago … Typically no standards available Civil servants don’t follow what’s happening elsewhere “We can do better interface”Own feedback interface ?
Why Open311?• Because of all the open interface benefits – More apps and services for citizens• Because of improvements to the current state – Image + Location• Because Open311 > own feedback interface – Even more apps, tools, experts, companies, cities, knowledge ….
“The fence is broken at the square next to the railway station.” Moved to the City’s customer service. Automatic response sent to the citizen: “Public works department fixes similar issues on average in 5 days.”Status: In Process
“The fence is broken at thesquare next to the railway station.”Public works departmentdecides to fix this issue Status: Being fixed
“The fence is broken at the square next to the railway station.” Tähän palauteteksti Stara fiksaa Ja status vastauksineen Public works department fixes the fence.Issue has been fixed and anotification is sent to the user. Status: Fixed
“The fence is broken at the square next to the railway station.” Issue has been fixed and a notification is sent to the user. “The issue you reported has been fixed. “Status: Fixed
Smart City SDK project, Helsinki pilot, WP3 Smart Participation Open311 interface Internal interface Metro.fi Local ASPA-feedbackCitizen Feedback core handling system news site Helsinki Sanoma Oyj Public works department Other services Education Others apps Healthcare Question/Answers