SlideShare is now on Android. 15 million presentations at your fingertips.  Get the app

×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

A Social CRM Manifesto: How to Succeed With the Social CRM Virtuous Cycle

by on Nov 17, 2009

  • 4,246 views

This Helpstream eBook lays out Helpstream’s vision for the Social CRM industry. It examines the historical changes and paradigm shifts in the CRM industry that laid the groundwork for the emergence ...

This Helpstream eBook lays out Helpstream’s vision for the Social CRM industry. It examines the historical changes and paradigm shifts in the CRM industry that laid the groundwork for the emergence of Social CRM, introduces the concept of the Social CRM Virtuous Cycle and looks at the strategies for the sales, marketing and customer service departments. Lastly, it lays out five steps for getting started with a Social CRM program. We hope that it will serve as a practical reference guide to this burgeoning industry, as well as the basis for ongoing discussion and idea sharing as we continue to witness the evolution of the CRM landscape.

Statistics

Views

Total Views
4,246
Views on SlideShare
4,226
Embed Views
20

Actions

Likes
7
Downloads
293
Comments
0

1 Embed 20

http://www.slideshare.net 20

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
Post Comment
Edit your comment

A Social CRM Manifesto: How to Succeed With the Social CRM Virtuous Cycle A Social CRM Manifesto: How to Succeed With the Social CRM Virtuous Cycle Presentation Transcript