An introduction to Helprace, an all-in-one customer service app. Helprace is a customer service platform consisting of a help desk, self-service portal, community and a feedback widget.

1. Introducing
SIMPLY THE BEST
Customer Service Software
from Helprace
Helprace, noun [help∙reɪs]
A competition in which participants
strive to provide the best
customer service.
Helprace
www.helprace.com

2. 500,000 new businesses start in America each year
and that number is growing
Customer
Service+
Competition means...
Price

3. Helprace
He visits the store’s online support portal
and types in his query.
Meet Misha from Ukraine.
He bent his new iPhone 6 at a party.

4. The Pain Points
Engagement
Helprace
Quantity
of site visitors
Support ticket
Productivity of your agents

5. Helprace
Our Solution
Ticketing System
Community
Knowledge Base
Feedback Widget

6. Helprace
Worth Mentioning
• Robust Platform on AWS
• See what’s important
• SEO Optimized Community

7. Helprace
Now
• Targeting small businesses
• 200 signups
• No extrernal funding
• Quickly changing market
• Integrations
• Interaction between tickets,
knowledge base articles
• Dashboard
Future

8. Meet our team
It all began in 2011 when Gregory
Koldirkaev, after developing a handy
knowledge base application, decided,
companies need HELP...
3 developers
2 designers
1 tester
1 marketer
Helprace