Virtual Worlds for Knowledge Management - Makemyworlds Metameets 2010 speech

Managing Knowledge in Virtual Worlds : a New Reality Hélène Zuili, MakeMyWorlds, Dublin, May 7th, Metameets @makemyworlds.com vendredi 14 mai 2010

Few Knowledge Old Mythes • Knowledge is God’s priviledge • Knowledge is accumulated datas • Learning is developping your logic abilities @makemyworlds.com vendredi 14 mai 2010

Knowledge is: • structured contents (books, databases, ﬁles etc...) = explicit knowledge • unstructured contents (know-how, skills, experience, etc) = tacit knowledge @makemyworlds.com vendredi 14 mai 2010

Knowledge management is: • a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. • a real value which belongs to the company • an established (1991) cross-discipline that refers to organisations theory, cognitive sciences, social sciences, information and communication sciences, computer sciences @makemyworlds.com vendredi 14 mai 2010

So what can virtual worlds bring to knowledge management ? @makemyworlds.com vendredi 14 mai 2010

Medias & Tools • Tools are supposed to help to transfer the knowledge • We went from the oral tradition to writing & printing... • ... and from the written systems to schools & computers... • ... then the internet came ... @makemyworlds.com vendredi 14 mai 2010

Medias & Tools • The challenge of enterprises is to collect and diffuse in all possible digital ways, structured & unstructured datas, from and to the collaborators ... • ...for example thru e-learning, intranet, expert systems, knowledge portals & wikis, serious games.... and lately facebook-like tools... • But what about humans here ? @makemyworlds.com vendredi 14 mai 2010

Human learning • How to transfer perception, emotions, experience, immaterial knowledge ? • How to emphasise conditions of learning ? • How to stimulate desire to transmit & to share ? • How do we engage them ? @makemyworlds.com vendredi 14 mai 2010

This is what virtual worlds are all about @makemyworlds.com vendredi 14 mai 2010

Meetings & Brainstorming @makemyworlds.com vendredi 14 mai 2010

Conferences @makemyworlds.com vendredi 14 mai 2010

Events @makemyworlds.com vendredi 14 mai 2010

Training - Simulation @makemyworlds.com vendredi 14 mai 2010

Exhibitions @makemyworlds.com vendredi 14 mai 2010

Virtual Worlds • Acceptance • Opening • Creativity • Engagement • Sharing @makemyworlds.com vendredi 14 mai 2010

Together Collaboration is not being face to face thru a screen, it is about being emotionnally connected. A beneﬁt of virtual worlds is the rich collaboration experience they offer by adding a real-time visual dimension via avatars, so interactions can include emotional information in the "conversations" between individuals, setting them apart from simpler networking applications. They also differentiate themselves from web-based interactions (which can be asynchronous) by requiring both parties to be present at the same time. Gartner 2008 @makemyworlds.com vendredi 14 mai 2010

It is all about emotions @makemyworlds.com vendredi 14 mai 2010

Cognition Cold cognition vs Hot cognition Memorization & retention of knowledge are much more efﬁcient when they come thru emotional stimulation. @makemyworlds.com vendredi 14 mai 2010

The new frontier ? @makemyworlds.com vendredi 14 mai 2010

Limits, rules & codes • The use of this new mode of knowledge transmission carries a lot of questions for the enterprises : • How can we control ? • How can we track ? • How can we secure ? @makemyworlds.com vendredi 14 mai 2010

Well, what can we propose them ? @makemyworlds.com vendredi 14 mai 2010

Let’s share .... @makemyworlds.com vendredi 14 mai 2010

www.makemyworlds.com http://makemyworlds.blogspot.com Contacts Hélène Zuili (France) : helene@makemyworlds.com Kai-Michael Schmuck (Germany) : kms@makemyworlds.com @makemyworlds.com vendredi 14 mai 2010

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Virtual Worlds for Knowledge Management - Makemyworlds Metameets 2010 speech

by Helene Zuili

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