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The Inside Story - The Pilot of Online Health Records

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IQPC Exchange caught up with Mike Denis, Director of Information Strategy at South London and Maudsley NHS Foundation Trust, to discuss the launch of their online health records and also to find out …

IQPC Exchange caught up with Mike Denis, Director of Information Strategy at South London and Maudsley NHS Foundation Trust, to discuss the launch of their online health records and also to find out what he thinks are the main challenges faced by heads of IT in healthcare at present and for the coming years.


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  • 1. The Inside Story - The Pilot of Online Health Records Interview by Helen Winsor, IQPC ExchangeIQPC Exchange caught up with Mike Denis, Director of Information Strategy at South Londonand Maudsley NHS Foundation Trust, to discuss the launch of their online health records andalso to find out what he thinks are the main challenges faced by heads of IT in healthcare atpresent and for the coming years.IQPC Exchange: So Mike, welcome to the show today. How are you?M Denis: I’m well, thanks, Helen.IQPC Exchange: Great of you to join us. I understand that you’ve launched a personal on-line health record system for your patients. This was in May of this year. Could you possiblytell us a bit more about the project, what was involved, how long it took you to complete, thechallenges you’ve encountered along the way, and also how you tackled those challenges?M Denis: Yes indeed. Well, we’re very excited about this initiative, and I suppose the firstthing to say is that we’re not treating this as an IT project, it really represents a significantservice transformation. And we entitle it Empowerment, because really the key aim of whatwe’re trying to achieve through this is to empower our patients to be much better informedabout their health condition, to much better understand the service pathways available tothem. And excitingly, to start to move from what I describe as a passive recipient of serviceand of information to a far more active participant in their own health experience.So the PHR, Personal Health Record, is a vehicle for supporting such a servicetransformation model that we’re trying to introduce. We started the journey along this pathabout three years ago, where we started to have conversations with our local services andwith our patients about the potential for a different relationship between patients and clinicalteam and their care coordinator, to facilitate this more active role that the patient could enact.You can download this interview in full here! bit.ly/P2Z84UTo learn more about the issues that are shaping the agenda of healthcare IT professionals,you may be interested in attending the 3rd Healthcare IT Exchange 2012 taking place on the2nd – 4th December in Manchester. For more information about this event please visit:www.healthcareitexchange.co.uk/, call 0207 368 9404 or email exchangeinfo@iqpc.com.IQPCPlease note that we do all we can to ensure accuracy within the translation to word of audio interviews but that errors may stillunderstandably occur in some cases. If you believe that a serious inaccuracy has been made within the text, please contact +44(0) 207 368 9425 or email helen.winsor@iqpc.co.uk. 1