Quickfire 5 Interview Series: Customer Management in Utilities

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Tim Hughes, Chief Customer Officer at Welsh Water; Hugo Harding, Head of Retail and Commercial, Smart Metering at EDF Energy; Madeleine Linden, Service Experience and Development Manager at Scottish Power; and Bas Touw, Head of Online Capability, Distribution and Sales/Customer Service Europe at Vattenfall, join Customer Management IQ to discuss trends and challenges for the Utilities sector.

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Quickfire 5 Interview Series: Customer Management in Utilities

  1. 1. Quickfire 5 Interview Series: Customer Management in Utilities by Helen Winsor, Customer Management IQ___________________________________________________________________Tim Hughes, Chief Customer Officer at Welsh WaterHugo Harding, Head of Retail and Commercial, Smart Metering at EDF EnergyMadeleine Linden, Service Experience and Development Manager at Scottish PowerBas Touw, Head of Online Capability, Distribution and Sales/Customer Service Europeat VattenfallTo download this interview transcript please click here:http://www.customerexperienceutilities.com/MediaCenter.aspxRelated Event: The Customer Experience Management for Utilities 2012 will be hosted from29-30 April 2013, in London, UK. For more details, please visit the website:www.customerexperienceutilities.com/ :0207 368 9300 or email: enquire@iqpc.co.uk. 1
  2. 2. Helen Winsor is an online editor for Customer Management IQIQPCPlease note that we do all we can to ensure accuracy within the translation to word of audio interviews but that errors may stillunderstandably occur in some cases. If you believe that a serious inaccuracy has been made within the text, please contact +44(0) 207 368 9425 or email helen.winsor@iqpc.co.uk. 2

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