Pent up demand for broadband services<br /> Australian Computer Society’s Telecommunications Society of Australia Forum28 ...
Coordinated regional and local planning<br />
Research objectives <br />Gather ICT related data at a LGA and regional level<br />Map ICT adoption levels and service sat...
Online Survey1,780 residents and businesses<br />
Results overviewGreat South Coast n=596<br />
Response mapGreat South Coast<br />
What sort of internet access do you use?Great South Coast<br />
What monthly cost do you pay for your internet service?<br />
Please indicate your level of satisfaction with internet speed<br />
Opportunities that could be generated from access to the best available mobile, internet and other ICT services<br />
Please indicate what you consider as the most important and pressing issues about the internet<br />
Frustrations or barriers encountered in using mobile services<br />
Key findings<br />Next generation broadband recognised as an essential utility<br />Second wave coverage currently restric...
Access study reports, survey results and telecommunications maps atwww.cecc.com.au<br />Helen Thompson<br />Centre for eCo...
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Australian Computer Society’s Telecommunications Society of Australia NBN Policy Gaps Forum 28 June 2011

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Pent up demand for broadband services - a presentation from the Australian Computer Society’s Telecommunications Society of Australia NBN Policy Gaps Forum

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  • The ICT challenges that small communities and individual LGAs are facing are difficult to tackle aloneCollaboration at a regional scale can support advocacy and other actions directed towards ensuring access and effective use of quality ICT servicesA focus on long-term regional scale planning may assist in identifying ICT initiatives which are capable of generating economic development and social inclusion benefitsReflections linked to the policy contextResearch activities may enhance local ICT readiness, provide insight into the types of online services most desired whilst also benchmarking current ICT usage as a basis for measuring future technology uptake
  • Presentation overviewUpdate on ICT planning in regional and outer metropolitan VictoriaResearch outputsMappingCollaboration modelsResearch tools and data collectionICT planning and capacity building approachesOpportunities for innovative application of ICTAchieving the fastest possible rollout of the NBNThe Ballarat ICT 2030 Strategy was developed during 2007.The Moorabool Strategy was developed in the period between March 2009 and March 2010The Central Highlands ICT Study commenced during March 2010.The Wimmera Southern Mallee ICT Study commenced in June 2010The Yarra Ranges study commenced in February 2012The Great South Coast study commenced in March 2012
  • As with the first wave of broadband there are major new growth opportunities afforded by the move to high capacity broadband.A number of regional communities have been proactive in positioning itself for the earliest possible deployment of the national broadband network.The goals is to achieve depth of ICT adoption and use – across community, business and government activities – and as a result capture transformative impacts and benefits.Key regional organisations including LGA are able to provide ICT leadership through their own operations and activities.Research approachesProject website used as a reference point to support community engagement and to disseminate information throughout the project period.Survey results report plus mapped output of spatial modelling techniques available via the project website.Infrastructure mappingwith online access to a series of maps of the ICT infrastructure and services in the region.Case studies spanning the ICT, education, tourism, agriculture and business sectors.Strategy – identifying recommendations and actions
  • Generating new knowledge through business and resident engagementBringing together the voices of more than 1,780 business and residentsExamples from the Great South Coast and Yarra Ranges
  • Wimmera Southern Mallee region 318 responses Total 843 responses
  • Business opportunitiesEfficiency gainsImproved communicationAbility to work from home or remotelyGreater ease of useTotal 843 responses
  • Business opportunitiesEfficiency gainsImproved communicationAbility to work from home or remotelyGreater ease of useTotal 843 responses
  • Australian Computer Society’s Telecommunications Society of Australia NBN Policy Gaps Forum 28 June 2011

    1. 1. Pent up demand for broadband services<br /> Australian Computer Society’s Telecommunications Society of Australia Forum28 June 2011<br />Melbourne<br />
    2. 2. Coordinated regional and local planning<br />
    3. 3. Research objectives <br />Gather ICT related data at a LGA and regional level<br />Map ICT adoption levels and service satisfaction<br />Identify areas of pent up demand for ICT services<br />Consider the aspirations and intentions of local government, residents, businesses and other stakeholders<br />Identify areas of potential opportunity<br />Recommend actions<br />
    4. 4. Online Survey1,780 residents and businesses<br />
    5. 5. Results overviewGreat South Coast n=596<br />
    6. 6. Response mapGreat South Coast<br />
    7. 7. What sort of internet access do you use?Great South Coast<br />
    8. 8. What monthly cost do you pay for your internet service?<br />
    9. 9. Please indicate your level of satisfaction with internet speed<br />
    10. 10. Opportunities that could be generated from access to the best available mobile, internet and other ICT services<br />
    11. 11. Please indicate what you consider as the most important and pressing issues about the internet<br />
    12. 12. Frustrations or barriers encountered in using mobile services<br />
    13. 13. Key findings<br />Next generation broadband recognised as an essential utility<br />Second wave coverage currently restricted to regional cities and town where exchanges are enabled for ADSL2+.<br />Significant unmet demand for third wave fixed broadband services. <br />An even higher number would have adopted second wave broadband services but were unable to do so due to a lack of coverage.<br />Regional and outer metropolitan Victoria is well placed to embrace the NBN<br />Collaboration at a regional scale is supporting advocacy and other actions<br />ICT is well recognised as a driver of economic and social development<br />Regional areas such as Ballarat have a high concentration of ICT expertise and skills<br />Strong innovation capacity and track record<br />Readiness to adopt an array of new models for service provision<br />An accelerated rollout of high speed broadband will strengthen existing competitive advantages and capacity.<br />
    14. 14. Access study reports, survey results and telecommunications maps atwww.cecc.com.au<br />Helen Thompson<br />Centre for eCommerce & Communications<br />University of Ballarat<br />Phone: 03 5327 9418<br />Email: h.thompson@ballarat.edu.au<br />George Fong<br />Lateral Plains<br />Phone: 03 5335 2243<br />Email: george@lateralplains.com<br />

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