CASA’s key role is to conduct the safety
regulation of civil air operations in Australian
territory and the operation of Australian
aircraft outside Australian territory. CASA is
also responsible for ensuring that Australian-
administered airspace is administered and
34,300 Active Pilots
14,360 Owners of Aircraft
7,000 Licenced Aircraft Maintenance
850 Air Operators Certificates
700 Maintenance Organisations
History of BPM in CASA
Business Process Model Project
Built the standards for CASA.
Created a permanent BPM capability.
Documented a number of business processes.
Acquisition of advanced process modelling
Provides value to all of CASA through the
Reduces time to document processes.
Provide comprehensive, consistent and
effective regulation to enhance aviation
Strive for good governance and continuous
improvement in organisational efficiency.
Endeavour to form effective and appropriate
relationships with the wider aviation
Summary of Process Levels
Level Name Diagram Estimate #
(1) = 1
2 Value Chains
(x35) = 35
(x5) = 175
(x5) = 875
(x8) = 7,000
Benefits of BPM
Quality and consistency.
Governance and transparency.
Compliance with regulations.
Reducing organisational costs.
Agility and flexibility.
Identify the current business processes being
Work with business representatives to identify issues
and areas for improvement.
Design a new more efficient, effective and
standardised business process for the future.
Identify and support the changes to forms, manuals,
IT systems, checklists etc. that support the business
Support the transition to the new business process.
Continue to review and improve business processes.
The COMPLETE vs. DOWNSIZED Change
Define & plan
of enablers to
Discovering, understanding and agreeing
on the “scope” of required change
The DOWNSIZED change lifecycle
(Traditionally this is the only part of the lifecycle that is acknowledged)
- Matching roles
- Skills development, staffing recruitment
- Facilities & tools
- Performance targets
- Assessments & incentives
Common impacted enablers:
- IT Systems & supporting data
- Business Rules
- Manuals & checklists
Change Team supported by BPM team (using
Business Process Redesign Methodology)
Change Team supported by Business Analysts, SMEs, ICT, Technical
writers, People & Performance, Safety Education, Property,
Navigational Approval Regulation
Documented the current process.
Used as a basis for discussion and agreement
Once agreed, the associated forms, checklists
etc. were developed to take into account the
required approval steps within the process.
Successfully rolled out across Australia using the
documented business process for training of