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Rt 2 people centered care

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Presentation by Richard Roberts at the WHO/TNO/Dutchgovernment Congres 'Connecting Health and Labour' 29 - 1 December 2012

Presentation by Richard Roberts at the WHO/TNO/Dutchgovernment Congres 'Connecting Health and Labour' 29 - 1 December 2012


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  • 1. People-Centred Care Connecting Health and Labour: What Role for Occupational Health in Primary Health Care? WHO-TNO-Government of the Netherlands The Hague, Netherlands 30 November 2011Richard G. Roberts, MD, JDWonca President 2010-2013Professor of Family Medicine, University of WisconsinTEL: +1 608 263 3598 Email: richard.roberts@fammed.wisc.edu
  • 2. My questions:• What does this mean for me?• What can I do?• What must I do?
  • 3. My Needs And Goals• Access • Convenience• A relationship (affable) • Continuity• Ability • Competence• All-in-one • Comprehensive• Appropriate • Context• Affordable • Cost sensitive
  • 4. Continuity• Information• Management• Personal
  • 5. TRUST
  • 6. Make it easy for meto do the right thing.