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Interview with Bill Healey, Hotelier Indonesia Magazine, April 2013
 

Interview with Bill Healey, Hotelier Indonesia Magazine, April 2013

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Hotelier Indonesia Magazine

Hotelier Indonesia Magazine
April 2013
Interview with Bill Healey

www.hotelier-indonesia.com

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    Interview with Bill Healey, Hotelier Indonesia Magazine, April 2013 Interview with Bill Healey, Hotelier Indonesia Magazine, April 2013 Document Transcript

    • HOTELIEREDITION 11TH, 2013 www.hotelier-indonesia.com INDONESIA 10th Edition, 2013PANORAMA GROUP AND CARLSON REZIDOR RIOBILL HEALEY INTERVIEWHICAP UPDATE 2013 KONDO THE INTERVIEWIndonesia HotelsInvestment World 2013 Phuket Market ReportIndonesia Hotel Investment Trend THE TOP 10 ‘FRESH’ ASIANPHILLIPS support GREEN HOTEL DESTINATIONS FOR 2013 HOTELIER INDONESIA HOTELIER INDONESIA JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com
    • HOT Profile We’re pleased to have the opportunity to chat with Bill Healey, an international journalist and consultant focused on the hospitality and leisure industry. CLOUD-BASED PMS [HI] You’ve been involved with leisure and hospitality technology for quite a few years. SOLUTIONS ARE Could you give us a summary of your profes- NOW AVAILABLE sional background? AND WOULD BE A [BH] My start in the industry predates the birth of many of the current trend-setters in the technology industry. VERY GOOD FIT FOR In 1982, hours after my graduation from Michigan’s Alma College, I was on the road to Westchester THE SMALL TO Country Club in Rye, New York to start with a small and MID-SIZED MARKET. upcoming golf technology firm. THESE SOLUTIONS ARE WEB-BASED AND SIGNIFICANTLY REDUCE THE HOTEL’S TECHNOLOGY INVESTMENT. Bill Healey International journalist and consultant focused on the hospitality and leisure industry.42 • HOTELIER INDONESIA | APRIL 2013 www.hotelier-indonesia.com
    • HOT ProfileThe firm Handicomp had been in business since 1968 as one of the lead- I’ve seen the need to be ready on multiple fronts: as one of the firm’sing data processing firms in the golf industry. They were in the process directors I had to be able to ensure the consumer’s requirements wereof developing software to manage membership, accounting and golf fully understood, and that we properly conveyed these ideas to thehandicapping for the country club markets. The code was developed development team. we also needed understand that the requirementsfor both the Unix operating system, and MSDOS (developed by a small may vary from one region to another. An American system, or a westernSeattle-based company named Microsoft). The system quickly gained system cannot simply be copied and brought to the Asian market. Theremarket share, and had a solid client base around the USA. are countless examples where a western leader failed in their attempts to enter Asia, simply because they didn’t understand business operations inIn 1993, I decided to make a move and focus more on the global market. the new market. This is more than a simple language translation fromAt that point I created a new firm with a partner in Geneva, Switzerland. English to Simplified Chinese, Thai or another. Rather it’s an operationalThe firm, Cosmos International was also focused on the golf technology shift.market, but allowed us to stretch our reach around the world. We hadprojects as far afield as Guam, Japan, Singapore and Kenya. Over the There are also significant differences in social media from one regionpast decade, I’ve been involved in consulting on golf, club, spa and hotel to another. Many parts of the world are connected through Facebook,systems around the world. Twitter or one of several other social media products. A western firm that relies solely on western social media cannot expect to have the same level[HI] International consulting on golf, spa and hospitality systems of success in China, Korea or Japan. They must adapt to the leading socialmust have taken you to some interesting places? What are a few? media platforms in each country, which takes having a team-member capable of communicating through microblogging programs like Weibo[BH] I have enjoyed the journey. Though I’ve bounced around to 45+ or QQ in China.countries, I’d have to say it’s the people I meet along the way that havemade it interesting. A few include: [HI] What do you think about the hotel systems market in Indonesia?Kenya: I’d worked with the Kenya Golf Union, which is their nationalgolfing body. We implemented the world’s first 32-bit golf handicapping [BH] There are several levels. The international five-star hotels and resortssystem at clubs throughout the country. With our development team’s are likely required to follow the directives of their corporate office, whichclose ties to Microsoft in the mid-1990s, we were able to implement is typically Micros Opera, Par Springer Miller, Infor or one of several others.Kenya’s national golf handicapping system on a national basis in 1996-1997. I personally took on the task, which took a few of us on a several The mid-range and five-star hotels not tied to an international direc-implementation trips from the coastal city of Mombasa all the way to the tive have a good selection of locally develop solutions (developed inUganda border. Indonesia, Malaysia or Singapore). These options are generally lower- priced and offer very good solutions.Guam & Japan: Following on our successes in Kenya, we later carried-oninto Guam and Japan in 1997-1998. I got to know the directors of the Cloud-based PMS solutions are now available and would be a very goodleading golf organisations in both areas, and spent considerable time fit for the small to mid-sized market. These solutions are web-based andwith them. significantly reduce the hotel’s technology investment.Korea: This was my first international trip for golf systems. It was in 1986 [HI] How do you view corporate social responsibility (CSR) andwhen I installed a system for Handicomp at the USA’s 8th Army Golf volunteering?Course (later renamed Sung Nam Golf Club). The three weeks I spentimplementing the system at the military golf course allowed me ample [BH] I support CSR and feel it should be a part of any company able totime to get to know Seoul. It left such a positive impression that I think it contribute. It’s important for business to give back to the communitiesis what drove me into the global system’s market. they’re involved in. Personally, I’ve been involved in several community development projects in northern Nigeria where I assisted in projects[HI] You’ve been living in Bali now for 8 years. What brings you aimed at agricultural sustainability and cooperative development.here? [HI] Being involved with golf clubs and spas around the world, do[BH] I had spent quite a lot of time traveling out of a suitcase, traveling you have any favorites?between the USA, Hong Kong, China, Thailand, East Africa and the MiddleEast. I felt it was time to make one place somewhat permanent. As one [BH] The vagabond in me enjoys the “newness” of a first time on a golfwho like warm temperatures and nice beaches .. and also having access course or trying a new signature treatment at a different spa. I’m not oneto the golf & spa market, I thought Bali would be a good place to be. I for “sameness” and enjoy the differences in a wide range of experiences,certainly don’t regret it. whether it be a new spa experience, food or culture.[HI] You’ve seen the market change quite a bit, from your early [HI] How can people connect with you if they wish:days working with Unix and MSDOS to today’s world. What doyou think of it? [BH] Various ways to connect:[BH] Software technology has always been a quick moving market. Email: healeywe@gmail.comYou’ve got to keep your wits about you to stay up with the younger Twitter: https://twitter.com/HeyBillguys. We had to understand that just because we had a leading software LinkedIn: id.linkedin.com/pub/bill-healey/5/3bb/484/system written in COBOL for MSDOS, that we shouldn’t rest on our laurels. Weibo : http://weibo.com/3218030862As a successful firm, we needed to realize that though we were a market QQ: 1926222923@qq.comleader with one technology, others were likely lurking around the cornerwith something potentially more impressive.www.hotelier-indonesia.com HOTELIER INDONESIA | APRIL 2013 • 43