Slides from a talk by Paul Clayton, MD at Healdi, a business management & training consultancy specialising in continuous business improvement.
You & your Customers are at the heart of Healdi. Our specialties include improving business competencies, communication, strategic sales & marketing planning and customer experience management (CEM) to improve customer acquisition & retention rates and develop sales to existing customers.
Our clients are organisations of all sizes which want to grow and be the best in their chosen business sector, standing head & shoulders above the competition and believe that continual reassessment of their sales & marketing strategies plus improvement in communication at all contact points with customers and suppliers will improve sales, build outstanding customer relationships, provide exceptional customer service and increase loyalty & profitability.
Our Clients come from all sectors: Manufacturing,B2B & B2C Services, Retail, Tourism, Health and Public.
Our ethos is simple; “By utilising our knowledge and skills in business organisation, communication, sales and customer service our clients will gain new customers, boost business with existing accounts, increase service levels from suppliers and strengthen internal team cohesion and motivation, leading to increased sales and profitability.’