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Ten steps to social customer experience success

by on Mar 07, 2012

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Research paper examining how companies are responding to the challenge of implementing social customer experience. Based on in-depth interviews and workshops with companies at different stages of ...

Research paper examining how companies are responding to the challenge of implementing social customer experience. Based on in-depth interviews and workshops with companies at different stages of social customer care adoption it provides ten practical steps to help you improve your own social customer care.

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Ten steps to social customer experience success Ten steps to social customer experience success Document Transcript