Business uses of social tools
by Headshift on May 05, 2010
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Livio Hughes, co-founder and MD at Headshift, talks about addressing business needs using social software.
Livio Hughes, co-founder and MD at Headshift, talks about addressing business needs using social software.
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Largely this will depend on the stage of development of your internal processes and culture
This is the main building block for any social networking initiative...
Or do you mean value exchange through ongoing dialogue with staff and teams?
Actually, it’s a second-order effect arising from doing work in a situated, contextual setting
both intimacy & scale,
using trust networks to reduce friction& co-ordination costs
Are you ready for this level of transparency?
IBM Beehive: 53K members, 63K photos
WikiCentral: 150k users, 1m views per day
Media Library: 8m downloads
(source: Adam Christensen, IBM January 22, 2009)
and from Hemma Kocher on how the South Central PCT Network has been using it to collaborate across many health organisations in that region
and from Hemma Kocher on how the South Central PCT Network has been using it to collaborate across many health organisations in that region
When these emerging trends work together, they call for a new kind of business – one that is distributed, collaborative, agile and better positioned to succeed.
The goal: improving value exchange among constituents.
YOU MAY FIND IT USEFUL AS AN APPROACH TO HELP PLAN THE CHANGES YOU NEED TO ADDRESS IF YOU WANT TO DO THIS RIGHT
CONNECTIONS:
> Internal networks
> Connectedness
> Partner ecosystem
> Client relationships
> Market presence
CULTURE:
> Sharing behaviours
> Social learning / training
> Socialising product info
> Collective intelligence
> Employee engagement
COLLABORATION:
> Sense making
> Group forming
> Client data flows
> Market data flows
> Community engagement
CONTENT & FILTERS
> Flow, feeds, ambient awareness
> Clients get a ‘window’ on the firm
> Social CRM intention mining
The goal: improving value exchange among constituents.
YOU MAY FIND IT USEFUL AS AN APPROACH TO HELP PLAN THE CHANGES YOU NEED TO ADDRESS IF YOU WANT TO DO THIS RIGHT
CONNECTIONS:
> Internal networks
> Connectedness
> Partner ecosystem
> Client relationships
> Market presence
CULTURE:
> Sharing behaviours
> Social learning / training
> Socialising product info
> Collective intelligence
> Employee engagement
COLLABORATION:
> Sense making
> Group forming
> Client data flows
> Market data flows
> Community engagement
CONTENT & FILTERS
> Flow, feeds, ambient awareness
> Clients get a ‘window’ on the firm
> Social CRM intention mining
The goal: improving value exchange among constituents.
YOU MAY FIND IT USEFUL AS AN APPROACH TO HELP PLAN THE CHANGES YOU NEED TO ADDRESS IF YOU WANT TO DO THIS RIGHT
CONNECTIONS:
> Internal networks
> Connectedness
> Partner ecosystem
> Client relationships
> Market presence
CULTURE:
> Sharing behaviours
> Social learning / training
> Socialising product info
> Collective intelligence
> Employee engagement
COLLABORATION:
> Sense making
> Group forming
> Client data flows
> Market data flows
> Community engagement
CONTENT & FILTERS
> Flow, feeds, ambient awareness
> Clients get a ‘window’ on the firm
> Social CRM intention mining
The goal: improving value exchange among constituents.
YOU MAY FIND IT USEFUL AS AN APPROACH TO HELP PLAN THE CHANGES YOU NEED TO ADDRESS IF YOU WANT TO DO THIS RIGHT
CONNECTIONS:
> Internal networks
> Connectedness
> Partner ecosystem
> Client relationships
> Market presence
CULTURE:
> Sharing behaviours
> Social learning / training
> Socialising product info
> Collective intelligence
> Employee engagement
COLLABORATION:
> Sense making
> Group forming
> Client data flows
> Market data flows
> Community engagement
CONTENT & FILTERS
> Flow, feeds, ambient awareness
> Clients get a ‘window’ on the firm
> Social CRM intention mining