Week 3

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L6 Moulton College
Integrated Consultancy Practice
Deliverables and outputs

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Week 3

  1. 1. LEM3020 Integrated consultancy practice Week 3 Jonathan Hazell
  2. 2. The rules of engagement . . . • Listen, don’t write anything down • Argue the toss, constructively! • These slides and maybe some notes are freely available on-line • But, if you’re a compulsive scribbler, I’ve flagged the key messages © Jonathan Hazell Week 3 Page 2
  3. 3. Tell me and I'll forget; show me and I may remember; involve me and I'll understand. © Jonathan Hazell Week 3 3
  4. 4. This week’s topics • Deliverables or outputs © Jonathan Hazell Week 3 4
  5. 5. Next week © Jonathan Hazell Week 3 5
  6. 6. What’s the brief? © Jonathan Hazell Week 3 Page 6
  7. 7. Manage expectations http://i.dailymail.co.uk/i/pix/2013/03/12/article-2291866-18918E88000005DC-304_964x524.jpg Week 3 © Jonathan Hazell Page 7
  8. 8. Don’t forget . . . http://www.cambridge2000.com/gallery/images/P4235041e.jpg © Jonathan Hazell Week 3 Page 8
  9. 9. “You can’t always get what you want, http://www.gigslutz.co.uk/wp-content/uploads/2013/07/Rolling-Stones-Hyde-Park-2.jpg Week 3 © Jonathan Hazell Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc. Page 9
  10. 10. “You can’t always get what you want, but if you try sometimes you just might find you get what you need” Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc. © Jonathan Hazell Week 3 Page 10
  11. 11. Pull all the pieces together . . . http://daveharman.com/wp-content/uploads/2011/11/jigsaw-puzzle-2.jpg © Jonathan Hazell Week 3 Page 11
  12. 12. Define, design, deliver http://www.vanleasingquotes.com/van-images/Vauxhall/Astra/Large/Vauxhall-Astravan-Sportive-SE-Silver-Large.jpg © Jonathan Hazell Week 3 Page 12
  13. 13. Take your time © Jonathan Hazell http://i.dailymail.co.uk/i/pix/2009/01/23/article-0-01A37A990000044D-865_468x348.jpg Week 3 Page 13
  14. 14. Avoid obvious traps http://4.bp.blogspot.com/_E24p_p-0JCE/S79NziUM4cI/AAAAAAAAABc/BjAENAVf1tc/s1600/LEEDM.E.1961.137.1.+OPEN.JPG © Jonathan Hazell Week 3 Page 14
  15. 15. Beware Greeks bearing gifts http://uploads7.wikipaintings.org/images/giovanni-domenico-tiepolo/the-procession-of-the-trojan-horse-in-troy-1773.jpg © Jonathan Hazell Week 3 Page 15
  16. 16. If it looks too good to be true . . . https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg © Jonathan Hazell Week 3 Page 16
  17. 17. . . . it probably is https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg © Jonathan Hazell Week 3 Page 17
  18. 18. Use your antennae . . . http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1 © Jonathan Hazell Week 3 Page 18
  19. 19. . . . avoid trouble http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1 © Jonathan Hazell Week 3 Page 19
  20. 20. Write things down “A verbal contract isn’t worth the paper it’s written on” http://teigerfamily.files.wordpress.com/2012/08/goldwyn-samuel-02-g.jpg © Jonathan Hazell Week 3 Page 20
  21. 21. “As every lawyer knows, setting out clear Terms for any contract, at the outset, is essential if subsequent problems are to be avoided.” © Jonathan Hazell Week 3 https://www.jspubs.com/ Page 21
  22. 22. “You do not have to say anything. But it may harm your defence if you do not mention when questioned something which you later rely on in court. Anything you do say may be given in evidence.” http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg © Jonathan Hazell Week 3 Page 22
  23. 23. Be risk averse https://pbs.twimg.com/media/BQvVFfiCAAIEk0W.jpg © Jonathan Hazell Week 3 Page 23
  24. 24. Balance the risks https://pbs.twimg.com/media/BUt_iUsCQAAG4aN.jpg © Jonathan Hazell Week 3 Page 24
  25. 25. It’s your choice http://www.businessesgrow.com/wp-content/uploads/2013/08/no-thank-you.jpg © Jonathan Hazell Week 3 Page 25
  26. 26. What’s left for you to do? © Jonathan Hazell Week 3 Page 26
  27. 27. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 27
  28. 28. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 28
  29. 29. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian, or • client http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 29
  30. 30. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian, or • client, or • contractor http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 30
  31. 31. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • • • • custodian, or client, or contractor, or consultant http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 31
  32. 32. Define • From my experience . . . © Jonathan Hazell Week 3 Page 32
  33. 33. • From my experience . . . for every instruction © Jonathan Hazell Week 3 Page 33
  34. 34. • From my experience . . . for every instruction • what will you do? © Jonathan Hazell Week 3 Page 34
  35. 35. • From my experience . . . for every instruction • what will you do? • what will you accept responsibility for? © Jonathan Hazell Week 3 Page 35
  36. 36. • From my experience . . . for every instruction • what will you do? • what will you accept responsibility for? • what will you charge? © Jonathan Hazell Week 3 Page 36
  37. 37. “. . . I will . . .” http://images4.wikia.nocookie.net/__cb20110807000428/muppet/images/0/07/Marriage.jpg © Jonathan Hazell Week 3 Page 37
  38. 38. 1. Under this proposal as the consultant I will: 1. undertake a tree survey and provide a report against the requirements of Design Stages A – D as referred to in Figure 1: The design and construction process and tree care of BS 5837:2012 Trees in relation to design, demolition and construction – Recommendations (referred to hereafter as BS 5837) at the site shown on [raw data] as supplied by [name] by [email/post] on [date received]. © Jonathan Hazell Week 3 Page 38
  39. 39. Define • From my experience . . . for every instruction • • • • © Jonathan Hazell what will you do? what will you accept responsibility for? what will you charge? what will you not do? Week 3 Page 39
  40. 40. • From my experience . . . for every instruction • • • • • © Jonathan Hazell what will you do? what will you accept responsibility for? what will you charge? what will you not do? what will you not accept responsibility or liability for? Week 3 Page 40
  41. 41. “. . . I will not . . .” http://eofdreams.com/data_images/dreams/tarantula/tarantula-10.jpg © Jonathan Hazell Week 3 Page 41
  42. 42. 2. Under this proposal as the consultant I will not: 1. meet or contact the local planning authority’s officers to discuss the project that is the subject of the consultancy service; if required those actions will be considered to be a variation © Jonathan Hazell Week 3 Page 42
  43. 43. 2. Under this proposal as the consultant I will not: 1. meet or contact the local planning authority’s officers to discuss the project that is the subject of the consultancy service; if required those actions will be considered to be a variation 2. accept any liability that may arise from third-party post-processing of the data that I have captured or recorded unless I have been given adequate opportunity to confirm the veracity of those outputs before they are forwarded to another party. © Jonathan Hazell Week 3 Page 43
  44. 44. Define • From my experience . . . © Jonathan Hazell Week 3 Page 44
  45. 45. • From my experience . . . almost without exception © Jonathan Hazell Week 3 Page 45
  46. 46. • From my experience . . . almost without exception • the client or customer may need firm guidance © Jonathan Hazell Week 3 Page 46
  47. 47. • From my experience . . . almost without exception • the client or customer may need firm guidance • the process flow chart will be tortured © Jonathan Hazell Week 3 Page 47
  48. 48. • From my experience . . . almost without exception • the client or customer may need firm guidance • the process flow chart will be tortured • you will learn something to use later © Jonathan Hazell Week 3 Page 48
  49. 49. Always edit © Jonathan Hazell Week 3 Page 49
  50. 50. When to do it? © Jonathan Hazell Week 3 Page 50
  51. 51. Before it’s too late! http://www.london.anglican.org/img/life/funerals.jpg © Jonathan Hazell Week 3 Page 51
  52. 52. Design • From my experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 52
  53. 53. • From my experience . . . start by looking the wrong way down the telescope http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 53
  54. 54. http://pukmedia.com/Wenekan_EN/169122162013_moon.jpg Week 3
  55. 55. • From my experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 55
  56. 56. • From my experience . . . agree the deliverables before you start http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 56
  57. 57. James England – james@England.ac © Jonathan Hazell Week 3 Page 57
  58. 58. James England – james@England.ac © Jonathan Hazell Week 3 Page 58
  59. 59. • From my experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 59
  60. 60. • From my experience . . . only collect the information you need http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 60
  61. 61. http://farm3.staticflickr.com/2540/3771732645_cd3a065f8e_o.jpg Week 3
  62. 62. Always edit © Jonathan Hazell Week 3 Page 62
  63. 63. Design • Your client has defined what they want © Jonathan Hazell Week 3 Page 63
  64. 64. http://cdn.astonmartin.com/sitefinity/racing-team-carousel/the-new-aston-martin-vanquish.jpg?sfvrsn=2 © Jonathan Hazell Week 3 Page 64
  65. 65. • Your client has defined what they want • You have an idea of what it is you can deliver © Jonathan Hazell Week 3 Page 65
  66. 66. http://www.gcrsociety.co.uk/horse%20and%20cart.jpg © Jonathan Hazell Week 3 Page 66
  67. 67. • Your client has defined what they want • You have an idea of what it is you can deliver • Between you, you have agreed the deliverables or outputs © Jonathan Hazell Week 3 Page 67
  68. 68. http://upload.wikimedia.org/wikipedia/commons/5/53/1934_Austin_7_two_seater.jpg © Jonathan Hazell Week 3 Page 68
  69. 69. © Jonathan Hazell Week 3 Page 69
  70. 70. • Decide how few outputs will deliver the brief • Decide which supporting documents will you need • What pieces of information is it likely that your opinion be based on? • How will you illustrate what you’re saying? • Go and get on with it © Jonathan Hazell Week 3 Page 70
  71. 71. Don’t forget You do not have to say anything. But it may harm your defence if you do not mention when questioned something which you later rely on in court. Anything you do say may be given in evidence. http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg © Jonathan Hazell Week 3 Page 71
  72. 72. What are the routine outputs? • tree surveys • what else? • foreseeability • inventory • trees on development sites • Arboricultural impact assessment • Tree protection plan • Arboricultural method statement © Jonathan Hazell Week 3 Page 72
  73. 73. What is a typical client? • All sorts of clients • • • • • • • domestic commercial publicly funded knowledgeable know all's interested amateurs un-knowing professionals © Jonathan Hazell Week 3 Page 73
  74. 74. What format will be required? • narrative report? • photographs? • Expert witness statement? • spreadsheet? • SHP file? © Jonathan Hazell Week 3 Page 74
  75. 75. Client ready data http://i.telegraph.co.uk/multimedia/archive/01365/alan_sugar_1365027c.jpg © Jonathan Hazell Week 3 Page 75
  76. 76. Client ready data © Jonathan Hazell Week 3 Page 76
  77. 77. Client ready data © Jonathan Hazell Week 3 Page 77
  78. 78. Client ready data © Jonathan Hazell Week 3 Page 78
  79. 79. Your client may know what they want http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg © Jonathan Hazell Week 3 Page 79
  80. 80. You will have to decide how to deliver • tree surveys • foreseeability • inventory • trees on development sites • Arboricultural impact assessment • Tree protection plan • Arboricultural method statement © Jonathan Hazell Week 3 Page 80
  81. 81. . . . but, can you persuade © Jonathan Hazell Week 3 Page 81
  82. 82. . . . but, can you persuade • your client? http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg © Jonathan Hazell Week 3 Page 82
  83. 83. . . . but, can you persuade • the architect, or developer, or quantity surveyor? © Jonathan Hazell Week 3 Page 83
  84. 84. . . . but, can you persuade • the planners? http://www.eims.com.au/Images/PLANNING%20OFFICER.gif © Jonathan Hazell Week 3 Page 84
  85. 85. . . . but, can you persuade • the ecologists? http://wakpaper.com/large/Batman_wallpapers_207.jpg © Jonathan Hazell Week 3 Page 85
  86. 86. . . . but, can you persuade • the bird people? http://rutlandbutterflies.files.wordpress.com/2013/04/lg-osprey-crop.jpg © Jonathan Hazell Week 3 Page 86
  87. 87. . . . but, can you persuade • the clerk of works? http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg © Jonathan Hazell Week 3 Page 87
  88. 88. . . . but, can you persuade • the digger driver? http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg © Jonathan Hazell Week 3 Page 88
  89. 89. . . . but, can you persuade • the ground worker? http://th00.deviantart.net/fs71/PRE/i/2011/030/1/9/bottle__russian_vodka_by_special_k_001-d38eg90.jpg © Jonathan Hazell Week 3 Page 89
  90. 90. . . . but, can you persuade • the owner/site manager? © Jonathan Hazell Week 3 Page 90
  91. 91. Have you delivered? http://www.musicroom.com/blog/wp-content/uploads/jimi-hendrix2.jpg © Jonathan Hazell Week 3 Page 91
  92. 92. What was the brief? • What are your client’s expectations? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 92
  93. 93. What was the brief? • Have you answered the question that you framed on behalf of your client? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 93
  94. 94. What was the brief? • Have you got all the data, quantitative and qualitative, that you need? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 94
  95. 95. What was the brief? • Have you done all the research that you need to substantiate your position? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 95
  96. 96. What was the brief? • Do you have, or can you access, all the references that you need to substantiate your position? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 96
  97. 97. What was the brief? • Are you comfortable with your output, will you be happy to invoice? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 97
  98. 98. Have you delivered? • Should it ever come to a dispute can you convince all parties, including yourself, that you have delivered against your brief? © Jonathan Hazell Week 3 Page 98
  99. 99. The logic test . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 99
  100. 100. . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 100
  101. 101. . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? • Do your conclusions flow? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 101
  102. 102. . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? • Do your conclusions flow? • Do your recommendations make sense? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 102
  103. 103. © Jonathan Hazell Week 3 Page 103
  104. 104. © Jonathan Hazell Week 3 Page 104
  105. 105. © Jonathan Hazell Week 3 Page 105
  106. 106. © Jonathan Hazell Week 3 Page 106
  107. 107. © Jonathan Hazell Week 3 Page 107
  108. 108. https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-frc3/p480x480/1069326_10152564065365260_999310075_n.jpg © Jonathan Hazell Week 3 Page 108
  109. 109. http://upload.wikimedia.org/wikipedia/commons/6/6d/Navy_binoculars.jpg © Jonathan Hazell Week 3 Page 109
  110. 110. “. . . when there is in prospect a good that is certain and an evil that is uncertain, it is wrong not to do the good for fear of the evil.” Somerset Maugham, W. (1946) Then and now. London: Vintage 09 928686 6, p. 100 http://upload.wikimedia.org/wikipedia/commons/3/3e/Niccolo_Machiavelli_uffizi.jpg © Jonathan Hazell Week 3 Page 110
  111. 111. http://i223.photobucket.com/albums/dd188/bulkers/T2-Part%202/WagonMound.jpg © Jonathan Hazell Week 3 Page 111
  112. 112. Remember your audience 1. Never use a metaphor, simile, or other figure of speech which you are used to seeing in print. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 112
  113. 113. 2. Never use a long word where a short one will do. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 113
  114. 114. 3. If it is possible to cut a word out, always cut it out. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 114
  115. 115. 4. Never use the passive where you can use the active. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 115
  116. 116. 5. Never use a foreign phrase, a scientific word, or a jargon word if you can think of an everyday English equivalent. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 116
  117. 117. 6. Break any of these rules sooner than say anything outright barbarous. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 117

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