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Hazel Hall's paper presented to the International workshop on understanding sociotechnical action, Edinburgh, 3-4 June 2004. The manuscript for the published version of this paper is available from http://drhazelhall.files.wordpress.com/2013/01/2004_hall_sociotech_edin.pdf. The material presented here draws on the findings of Hazel Hall's doctoral research, the full details of which are available from http://hazelhall.org/publications/phd-the-knowledge-trap-an-intranet-implementation-in-a-corporate-environment/
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