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Non verbal communication


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  • 1. Non-Verbal CommunicationYour Mouth is Saying Yes, but Your Body is Saying No.
  • 2. Communication (in general)• The process of sending and receiving messages• Enables humans to share: – Knowledge – Attitudes – Skills .
  • 3. Dimensions• Usually: – Communication speech• However, communication has 2 dimensions: 1. verbal 2. non-verbal
  • 4. BODILY SPEAKING… According to the social anthropologist, Edward T. Hall,  in a normal conversation between two persons, less than 35% of the social meanings is actually transmitted by words. So, at least 65% of it is conveyed through the body (non-verbal) channel).
  • 5. Non-verbal communication includes:• facial expressions• eye contact• tone of voice• body posture and motions• positioning within groups
  • 6. Non-Verbal Communication• May also include: – the way we wear our clothes – or the silence we keep.
  • 7. Have you ever heardanyone say, "His actionsspoke so loudly I couldnt hear what he said?"
  • 8. Categories – This is the personal type of communication. – It includes: • facial expressions • tone of voice • sense of touch • sense of smell • body motions
  • 9. Physical Aspects of Non-Verbal Communication• Kinesics (body language)- Body motions such as shrugs, foot tapping, drumming fingers, eye movements such as winking, facial expressions, and gestures• Proxemics (proximity)- Use of space to signal privacy or attraction• Haptics -Touch• Oculesics - Eye contact• Chronemics- Use of time, waiting, pausing• Olfactics- Smell• Vocalics- Tone of voice, timbre, volume, speed• Sound symbols -Grunting, mmm, er, ah, uh-huh, mumbling• Silence- Pausing, waiting, secrecy• Posture - Position of the body, stance• Adornment- Clothing, jewellery, hairstyle• Locomotion- Walking, running, staggering, limping
  • 10. • Aesthetic: This is the type of communication that takes place through creative expressions: – playing instrumental music, dancing, painting and sculpturing.
  • 11. • Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols.
  • 12. WHY IS BODY LANGUAGE ? Body acts as a ‘truth talker’ – itspeaks louder than words.
  • 13. Facial Expressions
  • 14. Facial Expressions• The face is the index of the mind• The eyes, the lips and the muscles express many feelings• It can also deceive by manipulation
  • 15. The Eyes• A stare or fixed gaze – suggests involvement, – wonder, – or disapproval.
  • 16. The Eyes• Raised looks – show dominance.• Downcast looks – suggest weakness and submission
  • 17. The Eyes• Direct eye contact – communicates honesty, transparency and a neutral attitude
  • 18. Gestures and PosturesGestures• Open Palms/Closed Fists• Eye-to-eye confrontation• Smile• HandshakePostures• Standing position• Walking style• Hand Movements
  • 19. NONVERBAL INTERPRETATION BEHAVIORBrisk, erect walk ConfidenceStanding with hands on Readiness, aggressionhipsSitting with legs Boredomcrossed, foot kickingslightlySitting, legs apart Open, relaxedArms crossed on chest DefensivenessWalking with hands in Dejectionpockets, shouldershunched
  • 20. NONVERBAL INTERPRETATION BEHAVIORHand to cheek Evaluation, thinkingTouching, slightly Rejection, doubt, lyingrubbing noseRubbing the eye Doubt, disbeliefHands clasped behind Anger, frustration,back apprehensionLocked ankles ApprehensionHead resting in hand, Boredomeyes downcastRubbing hands Anticipation
  • 21. Gestures and Postures1 6 3 72 5 4
  • 22. SignsUse of various signs in non verbal communication
  • 23. Signs: What They Mean • Fist Pump-Everything is cool. • Are we done yet? • You’re late. • My time is precious. • Look!
  • 24. Signs: What They Mean • Ok! • Good job! • One moment please. • I can’t hear you.
  • 25. Signs: What They Mean • Let me help you. • Lalala, I can’t hear you. • Eureka! I’ve got it!
  • 26. Signs: What They Mean • Shh! Be Quiet! • Whoa! Back off! • That’s not for me. • Everything is OK.
  • 28. So What Does This Mean? • Let me see! • I’m in authority. • Let me ponder that. • I’m thinking. • I’m considering it.
  • 29. So What Does This Mean? • Can I help? • Trust me! • You’re in good hands! • Let me give you a helping hand.
  • 30. So What Does This Mean? • I feel dejected. • I’m disappointed. • We lost. • Things are going badly.
  • 31. So What Does This Mean? • Now just stop that! • Get out of here! • It wasn’t me! • You are wrong! • I’m not lying.
  • 32. So What Does This Mean? • So tell me more! • I’m open to your ideas. • I accept you. • Welcome!
  • 33. So What Does This Mean? • Hi! • Goodbye! • No pictures please. • No comment. • Wait, please.
  • 34. So What Does This Mean? • I have a headache. • I’m tired of this. • I’m confused. • Are you serious? • I want to get out of here. • This is stressful.
  • 35. So What Does This Mean? • I know you! • Look at that! • Great to see you! • That’s awesome!
  • 37. 6 Reasons to Improve Your Body Language1. Words are only 7% of your communication2. Increase your attractiveness3. Emotions are linked to your body language4. Reduce mixed messages5. Improve your communication skills6. Better first impressions
  • 38. Ways to Improve Body Language1. Don’t cross your arms or legs2. Have eye contact, but don’t stare3. Don’t be afraid to take up some space4. Relax your shoulders5. Nod when they are talking6. Don’t slouch; sit up straight
  • 39. Ways to Improve Body Language7. Lean, but not too much8. Smile and laugh9. Don’t touch your face10. Keep your head up11. Slow down a bit12. Don’t fidget
  • 40. Ways to Improve Body Language13. Use your hands more confidently14. Lower your drink15. Realize where your spine ends16. Don’t stand too close17. Mirror18. Keep a good attitude
  • 41. •Mohasir Mir•Hasnan BaberGROUP MEMBERS