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Interview Skills,[object Object],With Maree Herath,[object Object]
Introduction,[object Object],Maree,[object Object],Harvest Recruitment,[object Object]
Objectives,[object Object],Your experience (recruitment/interviewing) and the challenges you have found?,[object Object],What do you seek from the session?,[object Object]
Objectives,[object Object],By the end of this workshop you will:,[object Object],Understand the role interviews play in the hiring process,[object Object],Gain the tools to effectively plan and undertake interviews,[object Object],Use interview techniques appropriate for the role being recruited,[object Object],Have a greater understanding of body language,[object Object],Confidently make a hiring decision,[object Object]
1.0 Selection Process ,[object Object],Candidate Pool,[object Object],Screen,[object Object],Interview,[object Object],Testing,[object Object],Reference Check,[object Object],Negotiate Offer,[object Object]
2.0 Screening Tools,[object Object]
3.0 Importance of a Good Interview,[object Object],Benefits,[object Object],Pitfalls,[object Object]
4.0 Why Interview?,[object Object],4.1 Benefits for the Company/Employer,[object Object],Make a selection decision,[object Object]
4.0 Why Interview?,[object Object],4.1 Benefits for the Company/Employer,[object Object],Get to know the candidate ,[object Object]
4.0 Why Interview?,[object Object],4.1 Benefits for the Company/Employer,[object Object],Check against resume – does it stack up?,[object Object]
4.0 Why Interview?,[object Object],4.1 Benefits for the Company/Employer,[object Object],Fill in Gaps in Resume or Gain clarification,[object Object]
4.1 Benefits for the Company/Employer,[object Object],To understand what your competing against (what else is happening),[object Object]
4.1 Benefits for the Company/Employer,[object Object],To get a feel for how your brand is perceived (market information),[object Object]
4.1 Benefits for the Company/Employer,[object Object],Brand your company, communicate the brand and latest developments,[object Object]
4.1 Benefits for the Company/Employer,[object Object],Determine the key drivers of the candidate,[object Object]
4.1 Benefits for the Candidate,[object Object],Candidate – Knowledge of the company, Impressions (good/bad), Branding,[object Object]
4.1 Benefits for the Candidate,[object Object],Chance to showcase their skills,[object Object]
4.1 Benefits for the Candidate,[object Object],To add to their resume,[object Object]
4.1 Benefits for the Candidate,[object Object],To sell their value,[object Object]
5.0 Road blocks,[object Object],Before you launch ... be aware of,[object Object],5.1 Legislations – privacy, discrimination (age, sex, race),[object Object]
5.0 Road blocks,[object Object],Before you launch ... be aware of,[object Object],5.2 Halo Affect,[object Object]
5.0 Road blocks,[object Object],5.3 The quadrants to beware of,[object Object]
5.0 Road blocks,[object Object],5.4 Have a sound interview structure, inform the candidate and stick to it,[object Object]
5.0 Road blocks,[object Object],Don’t have judgement cast in stone based on the resume, keep an open mind.,[object Object]
5.0 Road blocks,[object Object],5.5 Gain the answers that will reinforce that you are the candidate’s preferred choice – What attracted them to the role, the company, what makes them feel they are a strong candidate, what frustrations with current employer (prevents counter offers down the track),[object Object]
5.0 Road blocks,[object Object],5.6 The Tough Interview - does it work?,[object Object]
5.0 Road blocks,[object Object],5.7 Aim to have every candidate leave wanting the job (be actively interested in them, their background), better to let down a candidate that is eager than try and motivate one sitting on the fence ,[object Object]
5.0 Road blocks,[object Object],5.8 Time frame for interview – be fair and give candidate every chance to succeed,[object Object]
6.0 Key Ingredients ,[object Object],6.1 Plan ,[object Object]
6.0 Key Ingredients ,[object Object],6.1.1 Role and Questions,[object Object]
6.0 Key Ingredients ,[object Object],6.1.2 What are you looking for (technical, education, skills/experience, cultural fit),[object Object]
6.0 Key Ingredients ,[object Object],6.1.3 Standardise – use a form, develop an interview form that can be used to cover standard elements with flexibility for notes on the specific role.,[object Object]
Interview Skills For Employers
6.0 Key Ingredients ,[object Object],6.1.4 Ratings – how will you rate answers,[object Object]
6.0 Key Ingredients ,[object Object],6.1.4 ,[object Object],Who(alone or more than one), ,[object Object],What (Icebreaker – general chit chat, style formal/informal, preference, skills, behaviours, attitudes), ,[object Object],Where(quiet no distractions), ,[object Object],When(timing from anticipated start date),  How? Confidentiality/Timing/Structure (put into segments)/Explain the process,[object Object]
6.2 Interview Techniques,[object Object],6.2.1 – Open Questions,[object Object],These are questions designed to open up discussion.,[object Object],Usually start with “Who” “What” “Where” “When” “Why” or “Tell me ...” or “Describe”,[object Object],Activity	,[object Object]
6.2 Interview Techniques,[object Object],6.2.2 – Preference,[object Object],What is your preferred ... job/job content/industry/company/location/salary?,[object Object],What don’t you want? ,[object Object],What don’t you like?,[object Object],Activity,[object Object]
6.2 Interview Techniques,[object Object],6.2.2 – Preference,[object Object],Why use Preference Based Interviews?,[object Object]
6.2 Interview Techniques,[object Object],6.2.2 – Preference,[object Object],	(i) Gives a framework to the 	candidate and their desires,[object Object],(ii) Know very quickly if talking the 	same language,[object Object]
6.2 Interview Techniques,[object Object],6.2.3 – Competency based/ Behavioural Interviews,[object Object]
6.2 Interview Techniques,[object Object],6.2.3 – Competency based/ Behavioural Interviews,[object Object],Questions that will reveal the way a candidate behaves.,[object Object]
6.2 Interview Techniques,[object Object],6.2.3 – Competency based/ Behavioural Interviews,[object Object],Previous performance being a measure of future performance.,[object Object]
6.2 Interview Techniques,[object Object],6.2.3 – Competency based/ Behavioural Interviews,[object Object],Start looking at the style and cultural fit of the candidate for the business,[object Object]
6.2 Interview Techniques,[object Object],6.2.4 Technical Questions (based on your industry and the essentials required in the role),[object Object],Bringing it all together – Role Play,[object Object]
6.3 Body Language,[object Object],Body Language,[object Object],Body Language is the use of gestures, postures, position and distance which conveys a certain message,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language - 1,[object Object],Arm, hand or actual barriers  - used when a person is amongst strangers or anywhere a person feels uncertain and insecure ,[object Object],Interpretation  “The candidate is Nervous”,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language - 1,[object Object],Action – take some steps back to lighten the mood/discussion, until barriers open,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language - 2,[object Object],Leg Barriers,[object Object],Particularly the “ankle lock” – the gesture is one of holding back negative attitude, emotion, nervousness or fear,[object Object],Interpretation – “The Candidate is Nervous” or Does Not Agree,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language - 2,[object Object],Action – again reduce the stress level if possible or ask how they feel (especially if the action is taken as a result of a comment or question that has been made),[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language - 3,[object Object],Hand Clasping ,[object Object],Can be at different levels – eg. On lap, on table, in front of face. ,[object Object],The gesture shows an element of hostility or holding back a negative attitude ,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language – 3,[object Object],Interpretation – The candidate doesn’t necessarily agree with what was said. The interviewer has said something that disappoints the candidate,[object Object],Action – ask the candidate what they think/feel about what was said. Work towards opening the palms.,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language - 4,[object Object],Body position,[object Object],Leaning forward can be interpreted as being engaged. Too far forward and they want to wrap up/leave.,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language – 4,[object Object],Leaning Back – can be interpreted as uninterested but may also be the person’s comfortable position. Leaning back with hands behind head is a power position,[object Object],Leaning Back with arms and or legs crossed is a defensive position.,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language – 5 ,[object Object],The Eyes,[object Object],Sideways Glance – interest, collecting thoughts or hostile? Look at accompanying facial signals,[object Object]
6.3 Body Language,[object Object],Job Seeker Body Language – 5 ,[object Object],The Eyes,[object Object],Eyeblock (prolonged blink) – the person may be trying to block you out. Interpretation – Nerves or feels superior,[object Object]
6.3 Body Language,[object Object],Are they lying???,[object Object],Common deceitful gestures include:,[object Object],Hand to face gestures; Ear, nose or eye rub; Hand over mouth; Neck Scratch; Collar pull,[object Object],Shoulder Shrugs,[object Object],Looking away,[object Object]
6.3 Body Language,[object Object],Overriding Factors,[object Object],Look for congruence – do other expressions support the gesture?,[object Object],Address gestures in context – situation, circumstance and environment,[object Object]
6.3 Body Language,[object Object],How To Lie ...,[object Object]
6.3 Body Language,[object Object]
7.0 Next Steps,[object Object],7.1 Review – notes to remember candidate,[object Object],Debrief with Others,[object Object],Overall rating,[object Object],Rating on Answers to Questions,[object Object]
7.0 Next Steps,[object Object],7.2 Communication (so important),[object Object]
7.0 Next Steps,[object Object],7.3 Further testing, reference checking,[object Object]
7.0 Next Steps,[object Object],7.4 Negotiation of Offer,[object Object]
7.0 Next Steps,[object Object],7.5 One, Three and 12 Month Reviews,[object Object]
7.0 Next Steps,[object Object],7.6 Training and Development Plan,[object Object]
Interview Guide,[object Object]
Thank You,[object Object]

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Interview Skills For Employers

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