Successful communication can be the factor that “makes or breaks” the interdisciplinary team in the SNF, and is the difference between a workplace you WANT to be in and a workplace you HAVE to be in! The presentation details how effective communication skills, both within your own department and with other departments, can positively affect clinical outcomes and customer satisfaction in the SNF. Learn valuable techniques that will engage staff from all departments and disciplines with the vision of the organization, pulling the team together to work toward a common goal—excellence and the highest level of customer satisfaction. The presentation discusses workplace bullying and demonstrate techniques to eliminate this stressful and team-crushing problem. Key strategies for using the employee annual evaluation as an evidence-based tool for discussion of accomplishments and areas with opportunity for improvement is highlighted. Learn strategies for successfully managing difficult employees and learn how good communication can be the ultimate team-building exercise.