CROSS CULTURAL COMMUNICATION

Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves , and how they endeavor to communicate across cultures.

Values and perspectives shared by people who are "conditioned by similar education and life experience“ Regional : country, area, community Religious : sects, variations, etc.. . Corporate : industry, company, department Other groups : schools, clubs, etc

Values and perspectives shared by people who are "conditioned by similar education and life experience“

Regional

: country, area, community

Religious

: sects, variations, etc.. .

Corporate

: industry, company, department

Other groups

: schools, clubs, etc

Culture is not inherent, but learned Cultures are rooted in deep seated beliefs Culture is the basis for self-identity and community Cultures are dynamic

Culture is not inherent, but learned

Cultures are rooted in deep seated beliefs

Culture is the basis for self-identity and community

Cultures are dynamic

Tends to prefer direct verbal interaction Tends to understand meaning at one level only . Is generally less proficient in reading non verbal cues Values individualism Relies more on logic Communicates in highly structured message , provides details ,give authorities to written information

Tends to prefer direct verbal interaction

Tends to understand meaning at one level only .

Is generally less proficient in reading non verbal cues

Values individualism

Relies more on logic

Communicates in highly structured message , provides details ,give authorities to written information

Tends to prefer indirect verbal interaction Tends to understand meanings embedded at many socio-cultural levels . Generally less proficient in reading non verbal cues. Values group membership. Communicates in simple ,ambiguous , non contexted messages ; understands visual message readily.

Tends to prefer indirect verbal interaction

Tends to understand meanings embedded at many socio-cultural levels .

Generally less proficient in reading non verbal cues.

Values group membership.

Communicates in simple ,ambiguous , non contexted messages ; understands visual message readily.

German North American French Spanish Greek Chinese German-Swiss Scandinavian English Italian Mexican Arab Japanese LOW CONTEXT CULTURE HIGH CONTEXT CULTURE

Role of written communication Role of meetings Patterns of reasoning and argumentation Level of formality in inter-personal Communications Oral présentation style Non-verbal communication behaviors

Role of written communication

Role of meetings

Patterns of reasoning and argumentation

Level of formality in inter-personal Communications

Oral présentation style

Non-verbal communication behaviors

Frequency of eye Contact Assertiveness Use of Hands While Talking Physical Distance Between Communicators Speed of Speech Use of First Names vs. Titles Volume of Speech Use of Facial Expressions

Frequency of eye Contact

Assertiveness

Use of Hands While Talking

Physical Distance Between Communicators

Speed of Speech

Use of First Names vs. Titles

Volume of Speech

Use of Facial Expressions

Slow Down Separate Questions. Avoid Negative Questions. Take Turns. Write it Down. Be Supportive. Check Meanings. A void Slang. Watch the humor. Maintain Etiquette.

Slow Down

Separate Questions.

Avoid Negative Questions.

Take Turns.

Write it Down.

Be Supportive.

Check Meanings.

A void Slang.

Watch the humor.

Maintain Etiquette.