7. Introduction - Clients
Every customer is precious to us, whether big or small.
UX
2009
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19. What is innovation?
Invention:
A discovery, a finding.
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American Heritage Dictionary
20. What is innovation?
Innovation:
The act of introducing
something new
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American Heritage Dictionary
21. Innovation vs. Invention
What is innovation?
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22. Innovation must be user-centric
What is innovation?
NewValuableUniqueWonderful
Innovation Invention Creation Novelty
Level of User-centric
25. 01 -
What is necessary for innovation?
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56. Features
Attribute
User Benefit
Value / Brief
Online account | Interest rates | Charge note
Anypay | Click investment
Save time | Earn money
Convenient | Analysis
Fast
Human
How to Innovative
65. Kintsugi: The Art of Broken Pieces
Why innovation must be user-centric?
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66. Kintsugi: The Art of Broken Pieces
Why innovation must be user-centric?
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67. Kintsugi: The Art of Broken Pieces
Why innovation must be user-centric?
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70. 01 :
Innovation in real world
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72. 02 : (Z > B)
Innovation in real world
Inertia
Risk
Gain Pain
Value
Revenue
Savings
Opportunity
Competence
.
.
Changes
Uncertainty
Switching costs
Fail rate
.
.
Cost
Time
Efforts
.
.