Know thy customer, equipment and machinery: Equipment+ Built on Microsoft Dynamics and Annata
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Equipment+ is designed to share information within an organisation, tearing down the silos and build consistent structure across business units to “open the window” for a complete customer view.
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Know thy customer, equipment and machinery: Equipment+ Built on Microsoft Dynamics and Annata
- 1. Providing the 360° View of Your Customers
- 2. Providing the 360° View of Your Customers Equipment+ is designed to share information within an organisation, tearing down the silos and build consistent structure across business units to “open the window” for a complete customer view. 2
- 3. View install base View service history View customers’ equipment details from the one place Details of all recent activities clearly shown Tracking customers‘ equipment and their service history is very important for factories, distributors and dealers. This information enables better servicing of existing equipment (including preventitive maintenance). It also provides trending analysis on dealers‘ servicing practices and end-customers habits, facilitating better customer service and loyalty.
- 4. Customer service history of all equipment Easy access to equipment details
- 5. Customer cash flow forecasts Running customer balance All customer invoices from all business units (equipment sales, parts sales, service, etc.) are aggregated in one transaction pool, so complete business overview is given with no need for custom reporting to gain the insight. This allows you to look at all business from the customer at the one time.
- 6. The 360° customer view is also available for prospects. Prospective customers can go through a qualification process. If approved, they become new customers. Equipment that customers or prospects have purchased from 3rd parties are also handled.
- 7. Surveys, notification and marketing campaigns can be created based on customer data. All marketing campaigns are accessible in the 360° view. This allows you to track communication with dealers and customers in detail.