Ultimate Twitter Customer Service Workflow

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    Ultimate Twitter Customer Service Workflow - Presentation Transcript

    1. You initiate your complaint on Twitter because you know we're listening to your complaints wherever you may make Insert them Corporate Logo We acknowledge your dissatisfaction by creating you a Blogger Here account to post your detailed complaint, and DM you log in details We monitor the blogosphere for posts about our company / brand and react to your blog post by doing the following: ULTIMATE Our immediate response team leaves a "First" comment on your blog post within 24 hours of Google Alert receipt Twitter Customer Service Workflow Our social media team submits your blog post to popular social bookmarking and social news sites Our blogger outreach team leaves a "Great post!" comment on your post with a link back to our corporate blog Our corporate blogger receives the ping back from your blog, answers your complaint on our blog, and follows you on Twitter http://hallicious.com

    + Chris HallChris Hall, 2 months ago

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