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Project on savor food Pakistan home delivery report.

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Project on savor food Pakistan home delivery report.

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Project on savor food Pakistan home delivery report. Project on savor food Pakistan home delivery report. Document Transcript

  • Course TiTle: ProjeCT ManageMenT ProjeCT: saVour FooDs “HoMe DeliVerY” subMiTTeD bY: aqeel Hussain (b08-002)
  • INITIATION 1 | P a g e
  • Project Charter Project Description: We are living in a world where costumer satisfaction is very important that with each passing day more concise, effective and user friendly products and services are introduced. A concept commonly known as home delivery is being implemented to satisfy as many customers across the world. Taking this basic concept, we are starting the Savour Foods home delivery. Although some of the service oriented companies have been doing this home delivery from recent past, but it is not common due to various reasons which include cost effects, costumer satisfaction and improve reputation etc. Currently the food services providers like pizza hut etc are very good in home delivery field but we can assure that we will be the best when we start the savor food home delivery. We are promising a maximum 15 min time for our home delivery and also no delivery fee. This means that within 15 minutes the product will be at your door without any delivery charges. Business Objective and Success Criteria: Our organization Savour Foods Pvt Ltd is a leading name among fast food industry since its beginning 20 years earlier. Our company main focus is customer satisfaction and quality food. A new project “Savour Foods Home Delivery” has been initiated in our organization. We will introduce Home delivery keeping in mind the customer demand of cheap, efficient and quick service which will in return increase our organization’s ratings among other fast food companies and generate profits. This project is to be completed in 8 months time in which we will introduce new verity of fast food and also will launch a savour foods monthly dinner in which customers and the savour foods peoples will be sharing their views. Stakeholders: Stakehold er Major Benefits Attitudes Win Conditions Constraints Project Sponsor Profits, Revenue, Market, Popularity Encouraging Project Completed on time with minimum cost. Very low expertise in home delivery. Project Manager Promotion, Pay Increase. Encouraging, Positive. Projected Completed on time with efficient utilization of Organizational process assets, funds and effort. Time and Resources. Project Team Promotion, Pay increase. Positive, Ready to take on the challenge. Project completed on time with efficient utilization of effort, resources and funds. Time and Resources. Custo mers Cheap, User friendly, Quality service, Optimistic ---------------------- ----- -------------------------- 2 | P a g e
  • Project Scope: In this project “Savour Foods Home Delivery” we are going to implement this concept on our existing efficient workers and also hire some new people and this project will be completed in 8 months time with in the allotted budget. The home delivery service will be started immediately after the completion of the project. The plus point which is time factor will be the base of each and every service more services will be introduced with time. The project time line is 6 months (from January 2011 to August 2011). We are going to launch a very good and quality home delivery service because our main focus is customer satisfaction that’s why we are assuring max 15 minutes time without any delivery charges. Assumptions and Dependencies: AS-1: The Basic assumption which we have made is that “home delivery” will be a huge success. AS-2: The project will be completed within the given time frame. AS-3: No change in management will occur. AS-4: Secondly from management point of view we are assuming that working will be done according to the set pattern, funds will be adequate etc. DE-1: Our project heavily depends upon customer response which is the main indicator of our project’s success. DE-2: The market competition locally and internationally will have an impact on the project and our services as well. DE-3: The funds provided by the organization to initiate and carry on the project. Milestones: Event or Deliverable Target Date Responsibility Project charter approved 08-01-2011 Project Manager. Project Stakeholders approved the project 19-01-2011 Project manager. Project plan completed 18-04-2011 Project Manager, Team Leader. Project plan approved 22-04-2011 Project Manager. Project team assembled 21-02-2011 Team Leader, Project Manager. Project execution initiated 04-06-2011 Team Leader, Project Team, Project Manager. Project execution completed 26-07-2011 Project Manager. Customer acceptance 28-07-2011 Project Manager, Team Leader, Marketing and Sales Dept. Project closed out 29-07-2011 Project Manager. Resources Required: Resource Description and Source Funds To initiate the project organization allocate funds to be used for instance buying equipments, computers etc. Human Resource Providing the team and Project Manager to initiate the project, source is Human Resource Dept. Organizational Process Assets Provided by Quality dept, they will help to initiate and plan the project in more organized manner, with tasks and duties well defined. Transportation To pick and drop the trainers for the home delivery exercise and also to practice the home delivery service. 3 | P a g e
  • Project Approvals: For the purpose of approvals which are to be made in a project a project approvals team has been made including CEO and the project people. As project plan has been made than approval is to be made. Any plan not accepted by the Approval team results in a new better and improved plan because approval of wrong plan will lead to project failure. Role or Title Name and Signature CEO Savour Foods Pvt Ltd Mr. Arbaz Khan Project Manager Dr. Ali Ahsan Team Leader Mr. Aqeel Hussain Team Member (Hr) Mr. Javed Khan Team Member (Quality) Mr. Baqir Hassan 4 | P a g e
  • Identify Stakeholders Stakeholder Register: Name Position Role Requirements Expectations Influence Mr. Arbaz Khan CEO Savour Foods PVT Ltd Looking over the project’s processes Project to be completed on time and service to satisfy the customers Efficient use of resources and funds Head of organization and project done according to the laid down rules Mr. Javed Khan HR Manager Acquiring, Developing Team. __________ Better utilization of human resource in project. Influence the making of project team, training etc. Mrs. Sumaira Arshad Finance Manager Allowing release of funds and monitoring their utilization Audit reports Better utilization of monetary resources in project Allocate funds for the project and helps in Costing and Budgeting of the project Mr. Baqir Hassan Quality Manager Quality Assurance and Quality Control Meeting customer requirements and meeting project schedule objectives Meeting customer requirements and provide best quality service Accepting or rejecting the training and quality service based on customer’s needs Miss. Aksa Shakeel Marketi ng Manager Help’s in identifying market places and help in advertising Quality service to compete with others in market ______________ Determine the marketplace condition and competition level Dr. Ali Ahsan Project Manager Planning, Implement ing and completing the project Implementatio n of required project management processes from initiation to closing Complete the project within the given time and within the given budget Strong influence on the project as he is managing and looking after the project’s processes Mr. Aqeel Hussain Team Leader Leading the team, developing workers together Timely and efficient completion of the tasks Satisfy the CEO, PM and customer Being the team leader he has the influence over other team members Mr. Awais Hassan Team Member Training expert Timely and efficient preparation of the workers Timely completion of training Influence on training related processes Customers ________ __________ Quality service Quality service and excellent home delivery Can change the market demand 5 | P a g e
  • Stakeholder Management Strategy: 6 | P a g e Name Influence Impact Assessment Strategies Mr. Arbaz Khan CEO Savour Foods PVT Ltd Head of organization and project done according to the laid down rules High degree of influence as he is the head of organization Project will be executed efficiently and effectively and according to the rules and procedures adopted by the organization which will help in gaining the confidence of the organization head Mr. Javed Khan HR Manager Helps in making and developing a project teams Can have both positive and negative impact on the project based upon the establishment of project team To perform all the tasks and responsibilities it is important that right people are assigned the tasks which they can perform well Developing a project team is important to accomplish the project’s tasks effectively and efficiently. Mrs. Sumaira Arshad Finance Manager Allocate funds for the project and helps in Costing and Budgeting of the project Have strong impact on the working of the project as funds are required for the smooth working of the project Adequate funds will be allocated for the project to perform different tasks without any problem. Reports will be published to show project’s cost performance and to mitigate negative impacts on project Mr. Baqir Hassan Quality Manager Implementatio n of Quality Assurance, Quality Control, Strong impact By implementing the quality management components we will satisfy the customer needs of reliable and efficient product Miss. Aksa Shakeel Marketing Manager Determine the marketplace condition and competition level Mild to strong As marketing department is not an important stakeholder, so there is no as such strategy needed Dr. Ali Ahsan Project Manager Governing the project and managing the project processes Strong influence on the project as he is managing and looking after the project’s processes Right job to a right person and performance appraisal is key to success in any project, so to bring the project to a meaningful end measures will be taken to maximize the team’s performance Aqeel Hussain Team Leader Being the team leader he has the influence over other team members It’s the responsibility of team leader to make sure that all processes are performed effectively and efficiently Right job to a right person and performance appraisal is key to success in any project, so to bring the project to a meaningful end measures will be taken to maximize the team’s performance Mr. Awais Hassan Team Member Influence on training of personals The impact might be severe if the tasks assigned are not performed well and on time within the constraints Support people will be hire to minimize the negative risk of this stake holder
  • PLANNING 7 | P a g e
  • 1. Project Management Plan The project “Savour Foods Home Delivery” will be completed in 8 months time (from January 2011 to August 2011). At the end of project our services will be a deliverable, but during the project execution all the tasks which will be performed and as a result we will get simulation and testing results of the different trainings and quality service those will also be our deliverables which will be shown to project team leader and their reports will be presented to the project manager. The execution phase will start from 06-04-2011 and will end on 26-07-2011. During the execution phase the efficient use of resources will be made and performance reports will be forwarded to the CEO by the project manager and control and continuous monitoring of the processes will be made and performance reports like cost work performance reports and schedule performance reports will be given to the CEO and any other required functional manager. At the end of the project a final project report will be issued which will contain the personal work experience of individual team member, the team leader and the project manager also a help manual will be published for the help of the customer so that the customer can easily understand the working of the product. The project will come to an end in the month of June. Variance and Baseline Management: Schedule Variance Threshold: The project is to be completed in 6 month time and it is necessary to use the resources effectively and efficiently specifically the time resource because any delay will directly affect the cost of the project. For the timely completion of the project it is important that all the tasks are completed on their respective deadlines. Acceptable delay in the completion of a task depends on its complexity, cost affect behavior and affect on entire project. If a certain task have strong impact on the above mentioned things then the acceptable margin of delay is 2 to 3 days, above that a warning will be issued and the entire team specially the project manager will be held responsible for the delay. Schedule Baseline Management: The project manager will lead the team and it will be his responsibility to complete the tasks on time, for this purpose the project manager will call weekly meetings with the project team to assess their performance and will try to find out if the problems in the due completion of the tasks, the team leader is bound to send performance reports daily or after 3 days depending upon the nature of the task. If some sort of variances are coming in the project the project manager will look into them and if they are out of his control then a meeting will be called including all the relevant stakeholders and all possible solutions will be discussed including some extra time for the completion of a task, but if it is not accepted then the project manager is authorized to increase the working hours to meet the deadlines. In case of continuous failures to meet the deadlines some sort of change in the current setup of the project team will be initiated which might include replacement of team members and the team leader as well but that would be in extreme circumstances because the organization would want the team to continue their work. Cost Variance Threshold: The cost variances which are acceptable depends upon the nature of the task their can be a tolerance of about 10%, but for a certain task it can be only 2%. Cost Baseline Management: The cost performance baseline will be managed by presenting the finance department with weekly audit reports so that a check is applied over the cost of the project and possible variances. It will be decided by the project manager how much variance is acceptable for a certain task, if the variances are large the project manager will call an immediate 8 | P a g e
  • meeting of the project team members and will try to find out the reason for such variances if he find the issue to be too complex to handle then a meeting involving the organization’s high ups will be arranged and all possible solutions including the increase in project funding will be discussed but only as a last resort. Scope Variance Threshold: The scope variances are not going to happen more often but if they occur then the issue must be resolve immediately because it will directly influence the cost and schedule variances. Scope Baseline Management: It will be the responsibility of the project manager to look into the performance of the team members and assess their tasks assigned to verify their scope; in case of any variances the team will be directed to change their line of action. No such variances can be assigned because it is an issue of serious nature because scope variances directly affect the cost and schedule. Quality Variance Threshold: Product quality is the thing which defines whether the project has been successful or not, customer satisfaction is the prime goal of this project and very little variances are allowed, too much variance can cause the project to halt or even end the project, so acceptable variance is about 1%, based upon customer response. Performance Requirements Management: The project team and the project manager will have to complete the project on time within the limits of the assigned resources; because if costs increase they will affect the product quality and if team is unable to meet the deadlines then quality of project’s processes will also come under question. As far as project quality is concerned it is the most important thing to satisfy the customer because of any sort of dissatisfaction is shown by the customer then it will badly affect the reputation of the organization and they can loose future project assignments, in any case the project manager feel that quality of the project is in danger then he will call a meeting between himself, the project team leader, the CEO and the quality manager to assess the shortcomings and methods will be adopted to keep the quality of the product intact, if in any case the organization feel that it is out of bound then they will arrange a meeting with the customer and will try to find out a common ground to strike balance between project cost and product quality. Project Reviews: Weekly reviews will be made about the project work performance which will carry the individual group member performance, these reports will be prepared by the project manager with consultation of team leader, similarly cost performance review reports, quality review reports, schedule performance reports will also be issued on weekly and monthly basis and at the completion of the project product review report will be issued and also customer response will be sought to assess the entire project performance. Project-Specific Considerations: The project is undertaken keeping in mind all the aspects of the project, since we are going to implement the technology for the very first time so we have kept the market considerations in mind, some ideal conditions are also assumed for example the smooth working of the project and no interruption due to any political fragile system and even internally no delay in the issuing of funds. 9 | P a g e
  • Subsidiary Management Plans: Areas Approach Scope Management Plan Refer to 2 Time Management Plan Refer to 3 Cost Management Plan Refer to 4 Quality Management Plan Refer to 5 Human Resources Management Plan Refer to 6 Communications Management Plan Refer to 7 Risk Management Plan Refer to 8 Procurement Management Plan Refer to 9 10 | P a g e
  • 2. Project Scope Management Plan Collect Requirement: Requirement Documentation and Management Plan: Stakeholder Requirement *Category *Priority Acceptance Criteria Arbaz Khan CEO Savour Foods PVT Ltd Project to be completed on time and quality service to satisfy the customer A A Customer satisfaction, project execution with good utilization of monetary and other type of resources in the form of time and human resource Mr. Javed Khan HR Manager Better utilization of the human resource provided for the accomplishment of tasks B B _________________ Mrs. Sumaira Arshad Finance Manager Weekly to monthly audit reports including cost performance report to analyze utilization of resources A A Efficient use of funds provided Mr. Baqir Hassan Quality Manager Meeting customer requirements and meeting scheduled project objectives A A Implementation of organizational process assets Miss. Aksa Shakeel Marketing Manager Quality product to compete other products in market B B ________________ Dr. Ali Ahsan Project Manager Implementation of required project management processes from initiation to closing A A Implementation of all the required processes to build a quality service to satisfy customer needs Mr. Aqeel Hussain Team Leader Timely and efficient completion of the tasks A A The tasks assigned to other group members are completed on time Mr. Awais Hassan Team Member Training Expert Timely and efficient completion of the tasks A A Project completed on time and effective utilization of work force *Category: A: Very Important and very Influence. B: Important and Influential. *Priority: A: High Priority B: Important and good priority. 11 | P a g e
  • Define Scope: Project Scope Statement: Product Scope Description: In this project “Savour Foods Home Delivery” we are going to implement training techniques on the existing and new workers of Savour Foods and the completion time of this project is 6 months. Our initial service will be Home Delivery, then a range of new services based upon the Home Delivery concept will be launched e.g Monthly event of Savour Foods and Savour employer of the month etc. The plus point which is high precision will be the base of each and every service provided by us has the main goal which is customer satisfaction. The project time line is 8 months (from January 2011 to August 2011). We are going to provide home delivery in which efficient time delivery and no delivery charges will be the purpose of our service provided by Savour Foods. Project Deliverables: The project deliverables include the main service which is free Home delivery by Savour Foods. Other deliverables include quality standard report, training report, employee performance report and cost performance report. Project Acceptance Criteria: Service should not be costly, it should be user friendly, consumer satisfied and must fulfill the current quality standards and the project should be completed in given time frame. Project Exclusions: In our project the main focus will be the customer satisfaction in terms of quality services and quality food but we are not going to focus on the market share and what competitors do because it will lead us our of scope. We do what we believe is the best and we believe customer satisfaction is the key to success. Since the funds are limited this will negatively affect our project costs it is considered out of projects scope, similarly due to technology constraints and limited funds as well we are not going to include the Savour Foods monthly dinner but will be initiated after this project. Project Constraints: The constraints are: • Limited funds (fixed budget) • Available technology • Rigidity in time table Project Assumptions: The Basic assumption which we have made is that our project Savour Foods Home Delivery” will be a huge success although it is not totally correct. Similarly we consider the services provide by us will be excellent. All the tasks and deadlines will be met on time. No change in management and project team will occur are the some common assumptions. 12 | P a g e
  • 3. Project Time Management Plan Define Activities: Activity List and Activity Attributes: Sr. No Activity Description of Work 1 Project initial proposal writing. Writing the initial proposal in which mentioning the business need for undertaking the project. 2 Defining team members and group leader. Defining the team members and the group leader who will do the project. 3 Gathering required information. Gathering required information the technical information needed to do the project. 4 Performing feasibility analysis This analysis will tell whether the project should be taken or not. 5 Defining customer requirements Defining the needs of the customers what he wants from the project. 6 Identifying market place conditions Understanding the market place conditions to identify the level of satisfaction available in the market and also determining the cost of the services. 7 Develop project charter. Developing project charter and mentioning all the required information in it. 8 Identifying stakeholders. Identifying the potential stakeholders which will be affected or will get involved in the project. 9 Collecting requirements. Collecting requirements is a document mentioned above. 10 Project Costing. Determining the overall cost which will be incurred during the project. 11 Project Budgeting. After costing allocating funds. 12 Scheduling. Setting time lines for the execution of the project. 13 Project scope management planning. Baseline and identifying the scope of the project. 14 Project scope statement writing. Formal document giving details about the project scope. 15 Making project scope baseline. After approval setting the acceptable project scope as baseline. 16 Defining accepted work The deliverables which will be produced 13 | P a g e
  • deliverables. during and at the end of the project, that are acceptable to the customer. 17 Project risk management planning. Identifying the potential risks and making plan to mitigate negative impacts and exploit the positive impacts. 18 Project communication management planning. Making communication management plan. 19 Project quality management planning. Making quality management plan. 20 Project procurement management planning. Making procurement management plan. 21 Planning training of workers Making a plan in which detail description of the training of workers mentioned. 22 Planning team coordination. Develop a plan in which the team members are identified and mixed with other members. 23 Advertise of the workers required Making an advertisement of the project needed workers. 24 Selection of the workers Making a guide line for how to select the required personals. 25 Perform the training exercise Practical test of the workers ability. 26 Reviewing reports of the project. Analyzing the project performance. 27 Identifying issues. Issues coming in the project. 28 Risk identification in the project. Identifying the risks which can affect the project smooth working. 29 Updating documents. Updating the documents as the project progresses. 30 Project cost control. Controlling the project costs. 31 Project Schedule control. Controlling the schedule so that each task is done on time. 32 Analyzing training. Analyzing the workers training and checking if any improvement is needed. 33 Analyzing zero defects in quality. Analyzing quality of work and services and checking if any improvement is needed. 34 Define priorities of activities. Defining the priorities of the activities so that each activity is given due time. 35 Design resource calendar. Designing resource calendar to know when which resource is needed. 14 | P a g e
  • 36 Define activity resource costs. Defining the resources needed to complete an activity. 37 Making cost risk register documents. Making the register noting down the cost related risks faced by the project. 38 Define project funding requirements. Then defining the funds needed by project including reserve funds. 39 Making cost work performance measurement report. Making cost work performance measurement report. 40 Calculate cost variance. Calculate cost variance. 41 Making process improvement plan. Making process improvement plan. 42 Defining quality metrics Defining quality metrics 43 Quality work performance report writing. Quality work performance report writing. 44 Making quality control measurement report. Making quality control measurement report. 45 Defining activity resources. Defining activity resources. 46 Acquiring work force. Acquiring work force, the right project team for accomplishing tasks. 47 Developing team. Training the team. Estimate Activity Resources 15 | P a g e
  • Activity Resource Requirements: Type of Resource Requirement Human Resource (Team Members and Project Manager) To perform the project 3 team members are required who can perform the technical work for example making the plan for the training of purpose. A project manager is required to perform the management processes from initiation to closing and to lead and guide the team. Computers and software. Computers and the relevant software for example Microsoft word for reporting and documentation. Transportation To pick and drop the trainers for the home delivery exercise and also to practice the home delivery service. Equipments Equipments are needed for the execution of project. The mentioned equipments are the most basic things needed to complete the project. Project room with chairs, tables, proper lighting and helping environment. A proper place with all the things of basic need like chairs, tables etc are required for the smooth performance of tasks. Internet facility. To keep in touch with the stakeholders, team members, customer, team leader and project manager. Funds. To buy equipments and other project related things adequate funds are required. Organizational Process Assets. Organizational process assets contains organization’s policies, templates, standards and help data for the guidance of team members so that they can perform the project processes more efficiently and with better utilization of time and monetary resources. Assumptions: • The Basic assumption which we have made is that our project Savour Foods Home Delivery” will be a huge success although it is not totally correct. • Similarly we consider the services provide by us will be excellent. • All the tasks and deadlines will be met on time. • No change in management and project team will occur. Estimate Activity Duration: 16 | P a g e
  • Activity Duration Estimates: Sr. No Activity Effort Hours Duration Estimate (days) 1 project initial proposal writing 45 5 2 Defining team members and group leader. 20 2 3 Gathering required information. 135 15 4 Performing feasibility analysis. 63 7 5 Defining customer requirements. 45 4 6 Identifying market place conditions. 60 5 7 Develop project charter. 40 3 8 Identifying stakeholders. 54 4.5 9 Collecting requirements. 62 5 10 Project Costing. 24 2 11 Project Budgeting. 122 10 12 Scheduling. 156 13 13 Project scope management planning. 24 2 14 Project scope statement writing. 6 1 15 Making project scope baseline. 36 3.5 16 Defining accepted work deliverables. 14 2 17 Project risk management planning. 45 3 18 Project communication management planning. 137.5 12.5 19 Project quality management planning. 297 33 20 Project procurement management planning. 120 10 21 Planning making power circuitry. 84 7 22 Planning team coordination. 48 4 23 Advertise of the workers required 48 4 24 Selection of the workers 48 4 25 Perform the training exercise 72 6 26 Risk identification and Updating documents. 72 6 27 Project Schedule control and Analyzing training. 156 13 28 Define priorities of activities and Design 84 7 17 | P a g e
  • resource calendar. 29 Making cost risk register documents and Define project funding requirements. 156 12 30 Calculate cost variance. 26 2 31 Making process improvement plan. 40 3 32 Defining quality metrics 85 7 33 Quality work performance report writing. 60 5 34 Making quality control measurement report. 120 10 35 Defining activity resources. 180 15 36 Acquiring work force. 84 7 37 Developing team. 300 25 4. Project Cost Management Plan Estimate Costs: Activity Cost Estimates: 18 | P a g e
  • Resource Direct Costs Indirect Costs Reserves Estimate Method Material & Supplies Rs. 5,389,727 …………… Rs. 80,000 5,389,727+80,000= 5,469,727 Parametric estimate Human Resource Rs. 1,060,000 Rs. 60,000 ……………. 1,060,000+ 60,000= 1,120,000 Parametric estimate Total Cost in the Project: Rs.6, 589,727 Determine Budget: Budget Allocation 0 200000 400000 600000 800000 1000000 1200000 1 2 3 4 5 6 7 8 Months Budget The Allocation of budget as follows: Budget allocated for first month = Rs. 527178.16 (8% of Total Budget) Budget allocated for second month = Rs. 658972.7 (10% of Total Budget) Budget allocated for third month = Rs. 658972.7 19 | P a g e
  • (10% of Total Budget) Budget allocated for fourth month = Rs. 790767.24 (12% of Total Budget) Budget allocated for fifth month = Rs. 790767.24 (12% of Total Budget) Budget allocated for sixth month = Rs. 988459.05 (15% of Total Budget) Budget allocated for seventh month = Rs. 1054356.32 (16% of Total Budget) Budget allocated for eighth month = Rs. 1120253.59 (17% of Total Budget) 5. Project Quality Management Plan Plan Quality: Quality Management Plan: Quality Roles and Responsibilities: Role: Responsibilities 20 | P a g e
  • 1. Project Cost Efficiency. 1. Finance Department, Quality Department, Project Manager, Project Team. 2. Product Cost. 2. Project manager, project team. 3. Training efficiency. 3. Project Team. 4. Project schedule. 4. Project Manager, Quality Department. 5. Project overall. 5. Project Manager, Project Team. Quality Assurance Approach: Planning quality and performing quality control tools and techniques, process analysis to continuously look into the working of the management processes and the product related processes to mitigate negative impacts and check the cost and schedule variances and cost audit reports will be presented weekly. These reports will show the project’s performance and quality standard. Quality Control Approach: Inspection of the processes both of the project and service and implementation of change requests when there is a need. Control charts to control costs of the process and projects entire cost. Weekly cost performance reports will be issued and help will be sought from Finance department to reduce costs both on project and product as well. Inspection, Control Charts and Scatter plot will be made to analyze project, team members and schedule performance. Quality Improvement Approach: To improve the quality of the project’s processes weekly meeting will be called between the project manager and project team so that any difficulties in the project might be removed because those issues can affect the working of the project team which will directly affect the quality of work. Similarly weekly cost performance reports will be issued and help will be sought from Finance department to reduce costs both on project and product as well. Inspection, Control Charts and Scatter plot will be made to analyze project, team members and schedule performance. Quality Checklist Elements Checklists Description Quality Standard Original Quality Improv ements Approved Training The training was done complete and according to the given Standard. 5 4 No Yes 21 | P a g e
  • Materials The material used was excellent and have long life. Should be according to the Standards. 5 3 Little bit No Products The standard of training should not hurt the product standard 5 4 No Yes 6. Project Human Resource Plan Develop Human Resource Plan Roles, Responsibilities, and Authority: Role: Authority: Responsibility: 22 | P a g e
  • 1. Dr. Ali Ahsan (Project Manager) 1. Has the authority to make change in project management plan and the methods of doing the project. 1. Looking after the project’s management processes, reviewing the team’s performance and improving the processes to increase project performance efficiency. 2. Mr. Aqeel Hussain (Team Leader) 2. Leading the team and has the authority to order other team members regarding project’s technical issues. 2. Lead the team and guide the team on technical grounds other responsibilities are Developing Training program and Report to the project manager. 3. Mr. Awais Hassan (Training Expert) 3. Has the authority regarding project’s training related issues as the task assigned regarding the training. Otherwise has limited or no authority regarding project’s management affairs. 3. Training based program to develop interaction between the teams and the project manager. 4. Mr. Javed Khan ( HR Manager) 4. Has the authority regarding project’s Human Capital required also has some sort of project management authority project’s management authority. 4. His responsibilities includes to hire new workers in the process and select the best possible workers out of the training. Staffing Management Plan: Staff Acquisition: The team will be selected based upon the needs of the project. In the project “Savour Foods Home Delivery” there is a need of workers with knowledge in Home delivery field and has strong convincing power. The project required the strong training personals which can have a diverse background about training the employees. Since the organization has such workforce so there is no need for outsourcing. 23 | P a g e
  • Training Needs: Training courses will be initiated to train the team and equipped them with the basic knowledge so that they can have good sales skills and also service oriented workshops which are used in the project. As we are going to implement Home Delivery of Savour Foods for the first time so there is a need to initiate training program to increase sales knowledge base on Company’s reputation of customer satisfaction. Rewards and Recognition: Other than the regular pay the project team members will be paid additionally and also travel expenditures will be paid, because during the project they might have to travel extensively meeting the project stakeholders, conducting procurements etc. At the completion of the project each team member will be given a reward in the form of bonus and during the project, fortnightly project team performance will be assessed and performance appraisal will be conducted based upon each member’s performance. The team member’s will be free to express their perception towards project manager and team leader. Regulations, Standards, and Policy Compliance: The team members will report to team leader and can report the project manager if they feel team leader’s performance is not satisfactory in other words only in extreme situations otherwise they will interact with team leader only, but they will not report the CEO or any other functional manager directly. To communicate with CEO and other functional manager’s only project manager is authorized to do so. The team leader will report the project manager only as according to organization’s policies. 7. Project Communication Management Plan Plan Communications Communication Management Plan: Message Audience Method Frequency Sender Status reports, performance Mr. Arbaz Khan CEO Presentations, meetings. Monthly Project Manager. 24 | P a g e
  • reports, project updates. Savour Foods PVT Ltd Status reports, performance reports, project updates, individual team member’s performance. Dr. Ali Ahsan Project Manager Emails, Meetings, Presentations Weekly Team Leader Assigned training tasks update, project training related issues Mr. Awais Hassan Training Expert Emails, meetings Daily Team Leader. Project Manager Cost work performance report. Mr. Arbaz Khan CEO Savour Foods PVT Ltd, Mrs. Sumaira Arshad Finance Manager, Mr. Baqir Hassan Quality Manager Performance documents/ reports Monthly Project Manager Home delivery service of Savoue Foods Mr. Arbaz Khan CEO Savour Foods PVT Ltd, Customer Service related presentation At the end of the project Project Manager Communication Constraints: The project team will communicate with the team leader through emails or other reports or meetings, in extreme circumstances the project team members can communicate with the project manager otherwise they are advised to report the team member only. The team leader will interact with the Project Manager through meetings, presentations and emails telling him about the current situation of the project and will bring in notice the problems faced by the team, the team leader is not authorized to come in direct communication with other stake holders and CEO with few exceptions. The Project Manager will communicate with all the relevant stakeholders including the CEO and the customer and will present them with project performance reports. The Project Manager will bring in notice the cost and schedule performance to the CEO. The customer will not be briefed about the cost and schedule performance of the project at all. 8. Project Risk Management Plan Plan Risk Management Methods and Approaches: In case of any risk identified meeting will be called between project manager and the team members if the risk identified is internal and not of serious nature. But if the risk is serious can jeopardize the smooth working of project or even can end 25 | P a g e
  • the project, then a meeting between all the relevant stakeholders will be called and steps will be taken to mitigate the possible negative impacts. For example if any risk relating to funds is found out then a meeting between team members, project manager, CEO, the finance manager will be called. Similarly any risk relating to product is identified then a meeting will be called including the team members, project manager, quality manager, finance manager, the CEO and the customer. Suggestions will be given by all the meeting members and using various techniques like Delphi technique the alternatives will be found. Tools and Techniques: High-level plans for conducting the risk management activities will be defined in meetings. Risk management cost elements and schedule activities will be developed for inclusion in the project budget and schedule, respectively. General organizational templates for risk categories and definitions of terms such as levels of risk, probability by type of risk, impact by type of objectives, and the probability and impact matrix will be adapted to the specific project. If templates for other steps in the process do not exist they may be generated in these meetings. Roles and Responsibilities: Every group member can play the role of identifying risks, but it is the responsibility of the project manager to bring in to the notice of high ups about the potential risks to the project. The formal document will be prepared by the team leader containing the risks faced by the project or the risks being identified by the team then this document will be forwarded to the project manager and first the project manager will try to resolve the issue by himself as some powers are imparted to him by the CEO, but if the risk is enormous then it will be resolved by any capable person and it will depend on the nature of the risk. Stakeholder Risk Tolerance: Risk tolerance is shown by project stakeholders by showing their willing to accept varying degrees of risk. The risks below mild can be tolerated. Definitions of Probability: Defined Conditions for Impact Scales of a Risk on Major Project Objectives Relative or numerical scales are shown Project objective Very low /.05 Low /.10 Moderate /.20 Very high /.80 Cost Insignificant cost increase <10% cost increase 10-20% cost increase >40% cost increase 26 | P a g e
  • Time Insignificant time increase <5%time increase 5-10% time increase >20% time increase Scope Scope decrease barely noticeable. Minor areas of scope affected. Major areas of scope affected Project end item is effectively useless Quality Quality degradation barely noticeable. Only very demanding applications are affected Quality reduction requires sponsor approval Project end item is effectively useless Identify Risks Risk Register: Risk ID Risk Statement Proba bility Impact Response Scope Quality Schedule Cost Material Quality Due to less importance to quality 8%   Different suppliers sorted earlier Training exercise failure Trainer not giving desired output 25%     Fault finding or change trainer Natural disasters Due to earth quake etc. 1%     Starting project again Resources Such as Non availability of materials, peoples 25%    Import materials and higher peoples Change in technology Technology introduced in the market by any other company before us. 3%    Add more features Political aspects Sanctions imposed 5%   Use limited resources Inflation Prices increased 3%   Tradeoff in quality Budgeting Over budgeting 5%    Tradeoff in quality, schedule, cost Electricity Data loss and work delay due to electricity failure 5%   Use of generator Market conditions Product rejection in market due to high cost 10%   Controlling the cost Stake holder Needs and expectations are not according to requirement 10%    Rework to improve performance 9. Project Procurement Management Plan Plan Procurements Procurement Authority: The procurement authority is assigned to the project manager and he can procure the required material for the project. 27 | P a g e
  • Roles and Responsibilities: Project Manager: Procurement Department: 1.He will prepare procurement requirement document with the consultation of project team leader. 1.The procurement department has laid down rules for procurements. 2.He will look after the needs of the project and the things needed to be procured. 2.It is the responsibility of procurement department to make the things available on time. 3.It will be the responsibility of project manager to procurements should be timely. 3.The procurement department will ask the authorized suppliers about the availability of the components, devices and equipment available or not. 4.The project manager will prepare audit report of the procurements made. 4.Managing multiple suppliers. 5.Any constraints and assumptions that could affect planned procurements. Procurement Statement of Work Standard Procurement Documents: 1. Request for Proposal. 2. Request for Quotation. 3. Tender Notice. 4. Invitation for Seller’s Initial Response. Selection Criteria: Importance Criteria Important. Understanding of need. Very important. Quality. Important. Risk. Very Important. Overall or life cycle cost. Procurement Assumptions and Constraints: The procurements will be on time but as the funds are limited so the procurements should be limited and we have to complete the tasks and responsibilities with the available materials, resources and supplies. 28 | P a g e