Transformation And The Challenges Of Personalisation

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Slide Presentation from the workshop 'Transformation and the Challenges of Personalisation', presented at REACH2010 in Hackney, London

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  • Transformation And The Challenges Of Personalisation

    1. 1. Transformation and the challenges of Personalisation Janice Wightman Assistant Director, Adults & Safeguarding Tim Miller Principal Project Manager, Business Transformation
    2. 3. The national framework <ul><li>Putting People First Milestones </li></ul><ul><li>Effective partnerships with people using services, carers and other local citizens </li></ul><ul><li>Self-directed support and personal budgets </li></ul><ul><li>Prevention and cost effective services </li></ul><ul><li>Information and advice </li></ul><ul><li>Local commissioning </li></ul>
    3. 4. The structure Thriving Healthy Communities Board Personalisation Market Development Prevention & Wellbeing CS Business Transformation Programme Board Chair & Owner – Kim Wright CS Programme Office: Programme Director, Principal Project Manager, Project Managers, Project Support Officers Communications Manager Workforce Development & Leadership Customer Services
    4. 5. How the new system will work
    5. 6. Implications for Providers <ul><li>Users direct their support – when, where and how. Can organisations respond? </li></ul><ul><li>Marketing becomes important if users have choice of provider </li></ul><ul><li>Business processes and planning will have to change </li></ul><ul><li>Better prevention means more people will be signposted for earlier interventions </li></ul>
    6. 7. User and carer involvement Working in partnership
    7. 8. Some myth-busting… <ul><li>Everyone should have self-directed support and care, but … </li></ul><ul><li>Not all Personal Budget users have to handle cash – others, like the Council, can do that if asked. </li></ul><ul><li>People will not be left to manage Personal Budgets without the advice and support they need </li></ul><ul><li>Safeguarding and managing risk are key; it should be a safer system, but it will be different </li></ul>
    8. 9. <ul><ul><li>Provider Conference on 24 th June 10 </li></ul></ul><ul><ul><li>Email [email_address] </li></ul></ul><ul><ul><li>Call 020 8356 6262 </li></ul></ul><ul><ul><li>Visit www.hackney.gov.uk/trasc </li></ul></ul><ul><ul><li>Your Care, Your Way booklet </li></ul></ul><ul><ul><li>Contact HSCF and VCS reps </li></ul></ul>Find out more

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