Introducing the Vision
for an
NHS e-Referral Service
making paperless referrals a reality
The strategic drivers
• Creating a paperless NHS by 2018
• Putting Patients First - The NHS England
business plan for 2013...
Where are we now?
3
Why Digital…?
4
Part of every day life
Fast Safe Secure
Take booking a flight - would
you….
Contact a
travel agent
Phone various
airlines
OR
Log onto a
website that
gives you all...
Choose and Book today
6We want to build on the positives for the future
Processed
over 40
million
referrals
to over 47
tho...
The future
How can we build on the successes, learn
from the challenges, and create an NHS
e-Referral Service which suppor...
NHS e-Referral Service Principles
1
The new NHS e-Referral Service will improve patient outcomes, user
experiences and sup...
NHS e-Referral Service –
engagement so far…
During 2012/13, a range of stakeholder engagement
events were held to listen t...
Stakeholder feedback
Patients would like to see
10
Online services
Self referral
Patients
Useful information
Book all appo...
Stakeholder feedback
Commissioners would like to see
11
Better reporting
Referral management
support
CCGs
More information
Stakeholder feedback
GPs would like to see
1212
All appointment slots
available
More intuitive
GPs
Seamless integration
Re...
Stakeholder feedback
Consultants would like to see
1313
Better integration
Improved referral
review
Consultant
Linked appo...
1414
• Based on what we have heard so
far, a range of digital
representations of typical patient
journeys have been develo...
How can YOU now get involved?
15
NHS e-Referral Service Vision
– making paperless referrals a reality
• Visit our website ...
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NHS e-Referral Service (ERS) Presentation at the Heathcare Efficiency Through Technology Expo 2013

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NHS e-Referral Service (ERS) presentation delivered by The Health and Social Care Information Centre (HSCIC) at the Healthcare Efficiency Through Technology (HETT) Expo - Oct 2013.

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NHS e-Referral Service (ERS) Presentation at the Heathcare Efficiency Through Technology Expo 2013

  1. 1. Introducing the Vision for an NHS e-Referral Service making paperless referrals a reality
  2. 2. The strategic drivers • Creating a paperless NHS by 2018 • Putting Patients First - The NHS England business plan for 2013/14 – 2015/16 • The NHS Constitution • The NHS Mandate • The New NHS Provider Licence • Liberating the NHS – ‘no decision about me without me’ • The 2013/2014 NHS Standard Contract • Choose and Book Best Practice Guidelines
  3. 3. Where are we now? 3
  4. 4. Why Digital…? 4 Part of every day life Fast Safe Secure
  5. 5. Take booking a flight - would you…. Contact a travel agent Phone various airlines OR Log onto a website that gives you all the information in a single place Why should healthcare be any different? 5
  6. 6. Choose and Book today 6We want to build on the positives for the future Processed over 40 million referrals to over 47 thousand services
  7. 7. The future How can we build on the successes, learn from the challenges, and create an NHS e-Referral Service which supports the strategic drivers and principles?
  8. 8. NHS e-Referral Service Principles 1 The new NHS e-Referral Service will improve patient outcomes, user experiences and support the drive to a future paperless NHS referral system. 2 The new service will build upon the benefits and successes of the Choose and Book system, acknowledging its failures (both real and perceived) and lessons learned. 3 There will no longer be a mixed economy of paper and electronic referrals. 4 The needs of patients and professionals will be foremost in designing the new service, which will include support for enhanced functionality and usability.
  9. 9. NHS e-Referral Service – engagement so far… During 2012/13, a range of stakeholder engagement events were held to listen to peoples’ experiences and aspirations of what an ideal e-referral service might look like We have spoken to  Patients  Clinical Commissioning Groups (CCGs)  Referrers (GPs)  Service Provider organisations
  10. 10. Stakeholder feedback Patients would like to see 10 Online services Self referral Patients Useful information Book all appointments Follow-up Phone Apps Alerts and Reminders
  11. 11. Stakeholder feedback Commissioners would like to see 11 Better reporting Referral management support CCGs More information
  12. 12. Stakeholder feedback GPs would like to see 1212 All appointment slots available More intuitive GPs Seamless integration Referral templates Decision aids Enhanced Advice and Guidance Diagnostic services Outcome and Discharge information
  13. 13. Stakeholder feedback Consultants would like to see 1313 Better integration Improved referral review Consultant Linked appointments Onward and tertiary referrals
  14. 14. 1414 • Based on what we have heard so far, a range of digital representations of typical patient journeys have been developed for users to review • These and further information can be found on the NHS e-Referral Service website at: www.hscic.gov.uk/ers NHS e-Referral Service – the Vision
  15. 15. How can YOU now get involved? 15 NHS e-Referral Service Vision – making paperless referrals a reality • Visit our website and give us your feedback on the pathway scenarios • Support our future workshops • Contact us on email: nhs.ers@hscic.gov.uk
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