Founded in 1991, Competitive Solutions, Inc. is an international consulting firm serving clients in the Americas, Europe, and Asia
Authors of several books: Empowering Business Teams: Been There, Done That, It Works in 1996 and Confessions of an UnManager in 1997, Buried Alive – Digging Out of the Management Dumpster in 2004, and Leaving Your Leadership Legacy in 2009
Coming in 2011 – Leadership GPS®
Offices in Raleigh, North Carolina and Atlanta, Georgia
Leadership team creates key business focus areas and a standard format
- No more than 15 goals per scorecard
- Performance is color coded, Red / Green
- Visually projected in meeting room so that it sets the tone – Is the team winning or losing? Tone should be set within five seconds…
All lower teams develop tactical scorecards to support the key business focus areas – Shared ownership for populating data
Business scorecards are reviewed in every team meeting as a standard agenda item
Team members utilize an action register to address scorecard performance issues – Red = Corrective Action Plan , Additionally 90 days of Green Performance warrants a scorecard metric review – Thermometer to Thermostat application
Both Scorecards and Action Registers need to be integrated into a single electronic process thereby giving anyone visibility into a team’s performance at anytime.
Scorecards and action registers audited by the senior leadership team twice per year for alignment and robustness
Leadership GPS ® – Goals
BUSINESS SCORECARD: A simple and concise tracking tool designed to create a common business language throughout an organization: ARE WE WINNING OR LOSING? Connectivity Process A Business Scorecard System
What type of culture do you have today – Selective Engagement of Collective Accountability?
Is Accountability within your organization just a conceptual conversation?
Have the good intentions of leaders built cultures of accountability or dependency?
Accountability must become personal and visible before it will ever become real
How are you elevating the expectations of engagement across your team?
Leadership GPS ® – People
ACTION REGISTER: An accountability tool designed to document critical tasks, ownership responsibilities, and target dates. Leadership GPS ® - People Expectations of Engagement HOW ARE YOU MOVING THE BUSINESS FORWARD? ACTION OWNER TARGET DATE COMPLETION DATE COMMENTS
Leadership GPS ® - Systems NAME #of Actions Taken # of Actions Completed Value of Actions to the Business Shane 7 7 3.0 Anna 0 0 0 Debra 2 0 0 Adam 4 4 1.0 Patricia 0 0 0 Gwen 5 3 3.0 John 0 0 0 Seth 1 0 0 Linda 8 3 2.8