VerSteeg - Reset reboot recover

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Reset, Reboot, Recover Your Operational Excellence

Competitive Solutions, Inc.

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VerSteeg - Reset reboot recover

  1. 1. Reset, Reboot, Recover Your Operational Excellence Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009 Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020
  2. 2. <ul><li>Founded in 1991, Competitive Solutions, Inc. is an international consulting firm serving clients in North America, Europe, and beyond. </li></ul><ul><li>Authors of several books: Empowering Business Teams: Been There, Done That, It Works in 1996 and Confessions of an UnManager in 1997, Buried Alive – Digging Out of the Management Dumpster in 2004 </li></ul><ul><li>New book, out NOW! “ Leaving Your Leadership Legacy” </li></ul><ul><li>Offices in Raleigh, North Carolina and Atlanta, Georgia </li></ul>CSI’s Background
  3. 3. A Few of Our Clients Our Clients
  4. 4. Operational Excellence Today
  5. 5. <ul><li>The CURRENT State of Operational Excellence Initiatives: </li></ul><ul><li>Reliance on the 3P’s: Leaders influencing through their defined P osition, P roximity, and powers of P ersuasion </li></ul><ul><li>No shortage of continuous improvement programs, but the operating system to drive sustainment is non-existent </li></ul><ul><li>Many leaders “Managing by Personality” </li></ul><ul><ul><li>Good intentions driving cultures of dependency, not accountability </li></ul></ul><ul><li>True high performance teams rarely exist as most teams are driven by selective engagement, not collective accountability </li></ul><ul><li>No Leadership Legacy – Organizational changes create vacuums and voids </li></ul><ul><li>Employees at all levels looking to leaders to provide an operating environment where there is C larity, C onnectivity, and C onsistency </li></ul>Operational Excellence Today
  6. 6. NON-NEGOTIABLE PROCESSES Operational Excellence Sustainment Systems
  7. 7. Non-Negotiable Processes
  8. 8. Connectivity Process Non-Negotiable Processes
  9. 9. <ul><li>Designed to be used in the following manner: </li></ul><ul><ul><li>Are we winning or losing? </li></ul></ul><ul><ul><li>Educate, Facilitate, and Motivate </li></ul></ul><ul><ul><li>Visual and able to be diagnosed in five seconds </li></ul></ul><ul><ul><li>Serves as the tactical sustainment for Operational Excellence initiatives </li></ul></ul><ul><ul><li>The “view must be worth the climb” </li></ul></ul>Connectivity Process
  10. 10. Connectivity Process
  11. 11. <ul><li>Create and maintain a scorecard </li></ul><ul><li>Leadership team creates key business focus areas and a standard format </li></ul><ul><ul><li>No more than 15 goals per scorecard </li></ul></ul><ul><ul><li>Performance is color coded, Red / Green </li></ul></ul><ul><ul><li>Visually projected in meeting room so that it sets the tone </li></ul></ul><ul><li>All lower teams develop tactical scorecards to support the key business focus areas </li></ul><ul><li>Business scorecards are reviewed in every team meeting as a standard agenda item </li></ul><ul><li>Team members utilize an action register to address scorecard performance issues </li></ul><ul><li>Scorecards and action registers are distributed monthly to senior leadership for review </li></ul>Connectivity Process
  12. 12. Consistency Process Non-Negotiable Processes
  13. 13. ACTION REGISTER: An accountability tool designed to document critical tasks, ownership responsibilities, and target dates. Consistency Process ACTION OWNER TARGET DATE COMPLETION DATE COMMENTS
  14. 14. <ul><li>Designed to be used in the following manner: </li></ul><ul><ul><li>Break the dumpster – Personal Action Register – Tactical representation of empowerment </li></ul></ul><ul><ul><li>Meeting Effectiveness – Drives elevated expectations of engagement within meetings </li></ul></ul><ul><ul><li>Scorecard Effectiveness – Transforms metrics from a “Thermometer” view to a “Thermostat” view </li></ul></ul><ul><ul><li>Performance management – Provides data as a measurement of engagement </li></ul></ul>Consistency Process
  15. 15. Communication Process Non-Negotiable Processes
  16. 16. Integrated Communication “Battle Rhythm” that combines the Operational Excellence tools into one centralized and consistent methodology Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Clarity Process
  17. 17. The action register brings visibility to accountability . It is a visual representation of who is engaged. Without it, how do you know if activities have been completed? Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process
  18. 18. The scorecard needs to be visible to all team members and used as the catalyst of each weekly meeting. Everyone should be able to see if the team is “winning or losing.” Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process
  19. 19. A Lean Event will be conducted in Area 125 on July 18 th – 21 st from 7:00 am thru 3:00 pm each day Opportunity for each team member to speak about the business, make comment, or ask questions. A lot can be brought to light in 30 to 60 seconds. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process
  20. 20. Special recognition of the HR team for reducing the overall Time to Fill metric from 34 days to 21 days thereby impacting overall site productivity Employees need to receive public praise for a job well done. An informal, yet sincere “thank you” will provide immeasurable effects. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process
  21. 21. CRITICAL! This is the mechanism that provides linkage between all team members, work groups, and leaders throughout all levels in the organization. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process
  22. 22. Re-enforcement of the actions to be taken will help to eliminate ignorance as an excuse. A thorough review of the new action register items will raise the level of engagement and accountability across the organization. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process
  23. 23. Did this meeting advance the business? Did it bring greater focus, urgency, and accountability? Did this advance the business? Did the time we spend in this meeting bring greater Focus, Urgency, and Accountability? Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process
  24. 24. Behavioral Transformational Process Non-Negotiable Processes
  25. 25. <ul><li>Creates a migration path from mechanical application to an application of transformation </li></ul><ul><li>Gives the organization a “From this day forward…” perspective </li></ul><ul><li>Legitimizes one’s historical perspectives, while at the same time drives those perspectives to a future state deliverable </li></ul><ul><li>Provides a translation from strategic values to tactical behaviors – “What does Professionalism mean?” </li></ul><ul><li>Creates dialog within the team regarding the commitments everyone must make and support to truly become a high performance organization </li></ul>Behavioral Process
  26. 26. NON-NEGOTIABLE PROCESSES FOR OPERATIONAL EXCELLENCE SUSTAINMENT
  27. 27. <ul><li>An Organizational Operating System designed to: </li></ul><ul><ul><li>Drive focus, urgency, and accountability throughout an organization through Non-negotiable Operating Systems </li></ul></ul><ul><ul><li>Create and sustain a culture of Connectivity, Clarity, and Consistency </li></ul></ul><ul><ul><li>Create an operating system that allows new employees to assimilate themselves quickly and seamlessly into the overall mission of the installation </li></ul></ul><ul><ul><li>Serve as an operating platform for sustainment activities such as LEAN, Operational Excellence, ISO, High Performance Teams, etc… </li></ul></ul>

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