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Building Employee Commitment During Turbulent Times

Building Employee Commitment During Turbulent Times

Scott Edinger

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  • We will change these builds to first introduce the axis’, then populate the data 3 deciles at a time. I think the extra words on the right detract from the speaker and it will be better to have Joe simply talk about these things.
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Edinger - Building employee commitment Edinger - Building employee commitment Presentation Transcript

  • Building Employee Commitment During Turbulent Times Scott Edinger Vice President of Sales Zenger Folkman January 28, 2010
  • What is Employee Commitment? Employee Commitment = Satisfaction Engagement Confidence + + With the the organization Would recommend to a friend Rarely think about quitting Willing to go the extra mile Confident this organization will be successful
  • Poll #1
    • In your opinion, how much impact does employee commitment have on business results in your organization?
      • No impact
      • A small impact
      • Moderate impact
      • Substantial Impact
  • Employee, Customer Satisfaction, Profit Connection Employee Satisfaction Store Profits Customer Satisfaction For every 5-point improvement in employee satisfaction, customer satisfaction goes up 1.3%, which in turn increases revenue growth .5%. Sears Study
  • What is the Impact of Employee Commitment? Employee Commitment Forest Products Company *Exposure Hours Average *Length of time employees are exposed to an unsafe working condition
  • Profitability by Employee Commitment Employee Commitment Results from a Mortgage Bank Mean *Net Profit Index *Net Profit Index shows the range in profitability with 0 being no profit
  • Turnover by Employee Commitment Employee Commitment Results from an Insurance Company Voluntary Turnover
  • Strong Relationship Between Employee Commitment and Bottom Line Results
  • What Factor Influences Employee Commitment Most?
    • Effective Communication and Listening
    • Clear Strategy
    • High Ethics & Integrity
    • Leadership Effectiveness
    • Effective Collaboration and Teamwork
    • Clear Feedback on Performance
    • Learning and Development
    • High Productivity/Efficiency
    • Innovation
    • Ability to Change
    • Strong Sense of Individual Accountability
    • Effective Customer Service
  • Poll # 2
    • Which of the factors listed below have the greatest influence on employee commitment?
      • Effective Communication and Listening
      • Clear Strategy
      • High Ethics & Integrity
      • Leadership Effectiveness
      • Effective Collaboration and Teamwork
      • Clear Feedback on Performance
      • Learning and Development
      • High Productivity/Efficiency
      • Innovation
      • Ability to Change
      • Strong Sense of Individual Accountability
      • Effective Customer Service
  • The # 1 Factor is… The Effectiveness of Individual Leaders
  • Leadership Effectiveness vs. Employee Satisfaction/Commitment Employee Commitment Percentile Leadership Effectiveness Percentile Based on 7391 Leaders Poor Leaders Create Dissatisfaction Good Leaders Have an Adequate Impact Great Leaders Make a Great Difference
  • Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from a large US Bank
  • Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from 361 managers in Spain
  • Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from 727 managers in the UK
  • Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from the United Arab Emirates
  • Leadership Effectiveness vs. Employee Commitment / Engagement Employee Commitment Percentile Leadership Effectiveness Percentile Results from a Financial Services Company in India
    • Do some leadership behaviors
    • have more impact on employee
    • commitment than others?
    • Cluster A
    • Is trusted by all members of the work group.
    • Stays in touch with issues and concerns of individuals in the work group.
    • Provides coaching and acts as a mentor to others.
    • Balances getting results with a concern for others needs.
    • Is careful to honor commitments and keep promises.
    • Cluster B
    • Inspires others to high levels of effort and performance.
    • Energizes people to achieve exceptional results.
    • Creates an atmosphere of continual improvement in which self and others push to exceed the expected results.
    • Provides others with a definite sense of direction and purpose.
    • Is skillful at getting people to stretch for goals that go beyond what they originally thought possible.
    Poll # 3 Which cluster of leadership behaviors would have the greatest impact on improving Employee Commitment?
  • Poll # 4
    • How many of you feel overwhelmed in your current job?
      • I am not overwhelmed
      • I am a little bit overwhelmed
      • I am very overwhelmed
  • The Paradox of Employee Commitment
    • But, the experiences that do the most to build satisfaction, engagement and confidence in an organization are:
      • Challenging assignments
      • Accomplishing difficult tasks
      • Making significant contributions
      • Making the impossible – possible
    • If you ask people what would be most beneficial to them personally, they frequently choose:
    • – A break
    • – Less work
    • – A vacation
    • – A little beach time
    • What employees need
    • Clear direction
    • A distinctive strategy
    • Targeted goals and objectives
    • Rewards and recognition
    • Respect/fair treatment
    • Involvement in decisions
    • Effective training
    • Opportunities for development
    • Efficient processes
    • Communication
    • What makes a big difference
    • Inspiring them to high levels of effort and performance
    • Energizing them to achieve significant results
    What is the # 1 Behavior that Leverages Employee Commitment? Inspires and Motivates Others How does a person do that?
  • Building Employee Commitment in Your Organization
  • Key 1—Regular Assessments of Progress
    • Establish a rhythm
      • Every year
      • Every 18 months
      • Every two years
    • Never cancel the assessment because of difficult circumstances
      • Often the assessment is a key factor in a turnaround
      • Employees are much more resilient that most people believe
  • Key 2—Measure the Right Things
    • If there is a clear connection between the assessment and day-to-day problems faced by both senior managers and supervisors, then they see how responding to the assessment will help them solve problems.
    Not the Shopping Cart Clear Focus
  • Key 3—Manage Expectations
    • Asking employees for their opinions generates expectations
    Assessment Item Expectation I am able to balance my work and personal life. Management is willing to help me to balance my work life. I am satisfied with my pay. If I say I’m dissatisfied, then you will give me more pay.
  • Poll #5
    • Which demographic is the best predictor of employee commitment?
      • Age
      • Gender
      • Position
      • Tenure
      • Work Group
  • Key 4—All Politics Are Local In order to change employee commitment, in addition to some broad organizational changes, there needs to be a focus at the grass roots – each work group. Crime is Down In the Nation Crime is Down In my Neighborhood
  • What Makes an Organization Successful? A Superior Execution B Avoiding Mistakes C Both are Critical
  • Key 5—Focus on Building Strengths as well as Fixing Weaknesses Number of Strengths Overall Organizational Effectiveness Percentile * Results from a Forest Products Company
  • Summary
    • Highly committed employees can have a substantial impact on organizational success
    • The number 1 factor that drives the commitment of employees is the effectiveness of leaders
    • Challenging assignments and accomplishing difficult tasks increases the commitment of employees
    • Inspiring and motivating others is the number 1 leadership behavior that impacts employee commitment
    • Remember – all politics are local – work from the grass roots to improve the commitment of employees
  • Thank You for Joining Us!
    • For more on this topic, complete the brief survey at the end of the webinar and we’ll send you a copy of the white paper entitled Leadership Development 6.0.
    • If you’d like more from Zenger Folkman, sign up for our Leadership Resource Center at www.zengerfolkman.com/login.html .
    • For the latest on Zenger Folkman, don’t forget to follow us on Facebook, Twitter or on our blog! You can find links on our home page at www.zengerfolkman.com .