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Cultural competency in the real world cheives
 

Cultural competency in the real world cheives

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Social Media Meets Employment Law

Social Media Meets Employment Law

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Cultural competency in the real world cheives Cultural competency in the real world cheives Presentation Transcript

  • Cultural Competency in the REAL World The Road to Effective Communication in a Multicultural Environment Converge & Associates
  • Session Ground Rules
    • Understand that we are all experts in our own experiences.
    • Respect others experiences, values and opinions.
    • Be non-judgmental.
    • Maintain confidentiality
    • Say OUCH, then educate
    • Take Risks
    • Have Fun!!!
    • Expect Unfinished Business
  • Who’s In The Room
  • When it comes to learning
    • Unconscious Incompetence
    • You don’t know that you don’t know
    • Conscious Incompetence
    • You now know—that you don’t know
  • When it comes to learning…
    • Conscious competence
    • You can do it, but you have
    • to be thinking about it
    • Unconscious competence
    • You don’t even have to think
    • about it, but you can do it well
  • Learning ……
    • “ You suddenly understand something you have understood all your life, but in a whole new way. That is what learning is.”
          • Doris Lessing – Persian Author
  •  
  • When it comes to learning….
    • Knowledge is what you know…
    … Wisdom is what you DO with what you know!
  • What is Diversity?
    • Ethnic group, race, or nationality
    • Gender
    • Religion
    • Age
    • Experience
    • Mental/Physical Ability
    • Sexual Orientation/Identity
    • Politics
    • Geography
    • … ..within each community
  • Diversity
    • Many people see diversity as a lightning rod for conflict.
    • The goal is to enhance the communication and collaboration skills of all team members who come to the workplace with a diversity of perspectives and world views.
  • How we interact with others…..
    • Is determined in large part by how we see the world, how we see ourselves, and how we see others who are different from ourselves….
  • Cultural Competency defined
    • An individual or organization with the appropriate awareness, attitudes, behaviors, and skills to interact effectively with members of diverse populations.
  • Cultural Competency
    • Is the ability to function
    • effectively within the existence of cultural differences.
    • Requires a willingness to be open to the expectations and realities of various cultures.
  • Culture impacts…
    • Learning
    • Problem-solving
    • Verbal and nonverbal communication
    • (which includes displays of emotion)
    • Dealing with conflict
    • It goes beyond climate, food and clothing and is quite complex…..
    Culture impacts… Culture impacts…
  • Culture frames our view of the world…..It is divided in Surface Culture and Deep Culture
    • SURFACE CULTURE
    • Food
    • Music
    • Holidays
    • Arts
    • Heroes
    • Folklore
    • DEEP CULTURE
    • Ceremonies & Rites
    • Courtship & Marriage
    • Health & Medicine
    • Family Ties
    • Body Language
    • Religion – Values – Beliefs
    • Gender Roles
  • The Impact of Personal Culture on Communications
    • The Power of Words
    • Language and communication style issues
    • Non Verbal Communication
    • Biases against the unfamiliar
    • Personal values in conflict
    • Expectations that others will conform to established norms
    • EVERY encounter is cross cultural………
    • There are NO “culture free” interactions!!
    • This dimension of culture can be seen as an iceberg with the tip sticking above the water level of conscious awareness.
    • By far, the most significant part, however, is unconscious or below the water level of awareness and includes values and thought patterns.”
    • (Hall 1976)
  • Cultural Competency
    • “ To be culturally competent doesn’t mean you are an authority in the values and the beliefs of every culture.
    • What it means is that you hold a deep respect for cultural differences and are eager to learn , and willing to accept that there are many ways of viewing the world.”
    • Okokon O. Uda
  • It’s moving time………
    • Minister and his family
    • Politician and family
    • Corporate Vice President and Attorney couple
    • Pediatrician and a Trauma Nurse
    • Three young men in entry level management positions
    • Hard Rock Band
    • Firefighter and Police Officer
    • Single woman with four children
  • Your new neighbors
    • Minister: Devil worshipers – often involved in rituals and animal sacrifice
    • Politician: Judy is a City Commissioner, active in children’s organizations with an immaculate reputation
    • VP and Attorney: They finance terrorist activities
    • Pediatrician/Nurse: Heavy drug users – wild parties - house has been raided often
    • 3 men in entry level positions. Quiet and hard working – always volunteering to help the neighbors
    • Band: Very quiet – practice at studio and travel most of the time
    • Firefighter/Police: Two young women – keep odd hours and known for loud parties
    • Single woman: Mom is a Judge with four brilliant adopted children voted family of the year
  • Assumptions
    • “ At least half of the exercise I get everyday comes from jumping to conclusions.”
    • Bruce Dexter
    • Journalist
  • Key Learning
    • The more accurate information we have about others, the more likely we will be able to respond with respect and understanding
    • The more familiar we are, the more comfortable we become. And with comfort and time, comes trust resulting in effective communications
  • Our challenge…
    • Transformation of Self – examine attitudes and behaviors that are rooted in culture; consciously work on developing intercultural competence-- including awareness of and knowledge about specific cultures and exceptionalities; and understand there are many ways of viewing
    • the world!
    • Thanks for participating!