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Cultural competency in the real world cheives


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Social Media Meets Employment Law

Social Media Meets Employment Law

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    • 1. Cultural Competency in the REAL World The Road to Effective Communication in a Multicultural Environment Converge & Associates
    • 2. Session Ground Rules
      • Understand that we are all experts in our own experiences.
      • Respect others experiences, values and opinions.
      • Be non-judgmental.
      • Maintain confidentiality
      • Say OUCH, then educate
      • Take Risks
      • Have Fun!!!
      • Expect Unfinished Business
    • 3. Who’s In The Room
    • 4. When it comes to learning
      • Unconscious Incompetence
      • You don’t know that you don’t know
      • Conscious Incompetence
      • You now know—that you don’t know
    • 5. When it comes to learning…
      • Conscious competence
      • You can do it, but you have
      • to be thinking about it
      • Unconscious competence
      • You don’t even have to think
      • about it, but you can do it well
    • 6. Learning ……
      • “ You suddenly understand something you have understood all your life, but in a whole new way. That is what learning is.”
            • Doris Lessing – Persian Author
    • 7.  
    • 8. When it comes to learning….
      • Knowledge is what you know…
      … Wisdom is what you DO with what you know!
    • 9. What is Diversity?
      • Ethnic group, race, or nationality
      • Gender
      • Religion
      • Age
      • Experience
      • Mental/Physical Ability
      • Sexual Orientation/Identity
      • Politics
      • Geography
      • … ..within each community
    • 10. Diversity
      • Many people see diversity as a lightning rod for conflict.
      • The goal is to enhance the communication and collaboration skills of all team members who come to the workplace with a diversity of perspectives and world views.
    • 11. How we interact with others…..
      • Is determined in large part by how we see the world, how we see ourselves, and how we see others who are different from ourselves….
    • 12. Cultural Competency defined
      • An individual or organization with the appropriate awareness, attitudes, behaviors, and skills to interact effectively with members of diverse populations.
    • 13. Cultural Competency
      • Is the ability to function
      • effectively within the existence of cultural differences.
      • Requires a willingness to be open to the expectations and realities of various cultures.
    • 14. Culture impacts…
      • Learning
      • Problem-solving
      • Verbal and nonverbal communication
      • (which includes displays of emotion)
      • Dealing with conflict
      • It goes beyond climate, food and clothing and is quite complex…..
      Culture impacts… Culture impacts…
    • 15. Culture frames our view of the world…..It is divided in Surface Culture and Deep Culture
      • Food
      • Music
      • Holidays
      • Arts
      • Heroes
      • Folklore
      • Ceremonies & Rites
      • Courtship & Marriage
      • Health & Medicine
      • Family Ties
      • Body Language
      • Religion – Values – Beliefs
      • Gender Roles
    • 16. The Impact of Personal Culture on Communications
      • The Power of Words
      • Language and communication style issues
      • Non Verbal Communication
      • Biases against the unfamiliar
      • Personal values in conflict
      • Expectations that others will conform to established norms
    • 17.
      • EVERY encounter is cross cultural………
      • There are NO “culture free” interactions!!
    • 18.
      • This dimension of culture can be seen as an iceberg with the tip sticking above the water level of conscious awareness.
      • By far, the most significant part, however, is unconscious or below the water level of awareness and includes values and thought patterns.”
      • (Hall 1976)
    • 19. Cultural Competency
      • “ To be culturally competent doesn’t mean you are an authority in the values and the beliefs of every culture.
      • What it means is that you hold a deep respect for cultural differences and are eager to learn , and willing to accept that there are many ways of viewing the world.”
      • Okokon O. Uda
    • 20. It’s moving time………
      • Minister and his family
      • Politician and family
      • Corporate Vice President and Attorney couple
      • Pediatrician and a Trauma Nurse
      • Three young men in entry level management positions
      • Hard Rock Band
      • Firefighter and Police Officer
      • Single woman with four children
    • 21. Your new neighbors
      • Minister: Devil worshipers – often involved in rituals and animal sacrifice
      • Politician: Judy is a City Commissioner, active in children’s organizations with an immaculate reputation
      • VP and Attorney: They finance terrorist activities
      • Pediatrician/Nurse: Heavy drug users – wild parties - house has been raided often
      • 3 men in entry level positions. Quiet and hard working – always volunteering to help the neighbors
      • Band: Very quiet – practice at studio and travel most of the time
      • Firefighter/Police: Two young women – keep odd hours and known for loud parties
      • Single woman: Mom is a Judge with four brilliant adopted children voted family of the year
    • 22. Assumptions
      • “ At least half of the exercise I get everyday comes from jumping to conclusions.”
      • Bruce Dexter
      • Journalist
    • 23. Key Learning
      • The more accurate information we have about others, the more likely we will be able to respond with respect and understanding
      • The more familiar we are, the more comfortable we become. And with comfort and time, comes trust resulting in effective communications
    • 24. Our challenge…
      • Transformation of Self – examine attitudes and behaviors that are rooted in culture; consciously work on developing intercultural competence-- including awareness of and knowledge about specific cultures and exceptionalities; and understand there are many ways of viewing
      • the world!
    • 25.
      • Thanks for participating!