Funcionalidades HOTELS quality
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Funcionalidades HOTELS quality

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HOTELS quality is a guest satisfaction benchmark system. ...

HOTELS quality is a guest satisfaction benchmark system.
It allows the hotel to edit online its own questionnaire with predefined questions that will allow the hotel to compare the results with its competition. And it can also edit its own hotel's questions.
The system allows the hotel to e-mail the questionnaire automatically once the client has checked-out. Integration has been developed with more than 10 PMSs in order to automate the process.

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    Funcionalidades HOTELS quality Funcionalidades HOTELS quality Presentation Transcript

    • funcionalidades
    • Crea un cuestionario web
      • con preguntas estándar y preguntas propias que puede editar el hotel
    • Envía los cuestionarios web, por email, automáticamente
      • Conectado con su PMS, al check out, se envía un email al cliente con un enlace al cuestionario web
    • El cliente responde al cuestionario recibido por email
      • Recibe un email solicitándole dar su opinión sobre el servicio
      • Cumplimenta el cuestionario en el idioma seleccionado
      • Una vez contestada le aparece un mensaje configurable por el hotel
    • El hotel recibe informe de la respuesta del cliente
    • Email de respuesta
    • El hotel visualiza los resultados y comentarios a través de informes de gestión
    • Visualiza los resultados
      • Una vez contestada le aparece un mensaje configurable por el hotel
    •  
    •  
    • Controla quién responde o no al cuestionario
    • www.hotels-quality.com