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Mobilizing the Clinical Workspace

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End-to-end client virtualization serves up clinical information and applications—wherever and whenever caregivers need them

End-to-end client virtualization serves up clinical information and applications—wherever and whenever caregivers need them

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  • 1. Mobilizing the Clinical Workspace End-to-end client virtualization serves up clinical information and applications—wherever and whenever caregivers need them © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 2. Executive Summary Healthcare organizations have scrambled to digitize health records and meet Meaningful Use requirements—yet fast, simple, and secure access to the latest patient information at the point of care continues to be more ‘vision’ than reality. IT silos, legacy infrastructure, and fragmented management tools make it difficult to provide access to patient data where and when it’s needed most. End-to-end client virtualization reference architectures provide a practical blueprint for providing clinicians with a productive, personal ‚follow me‛ workspace, on any device with network access. Centralized management reduces risk, cost, and complexity and frees caregivers to focus on patients instead of technology. 2 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 3. Contents 1. Turning vision into reality 2. Mapping requirements to solutions 3. As simple as opening a paper chart—and much more secure 4. The need for an architectural approach 5. HP Mobile Care Reference Architecture 6. Avoiding pitfalls, reaping rewards 7. HP client virtualization methodology 3 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 4. Turning vision into reality Nearly 80% of hospitals have adopted EHR in the U.S.,1 but most report that they are not yet using it effectively. 1 www. hhs.gov/news/press/2013pres/05/20130522a.html © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 5. Old obstacles, new frustrations The most common complaint from caregivers is that technology gets between them and the task at hand and requires extra effort that cuts into their face-to-face time with patients. Physicians’ frustrations with new EHR systems: • Multiple login processes • Lack of mobile solutions • No BYOD (“bring-your-own-device”) policies • Sharing desktops in shared offices • Inability to easily and efficiently transfer application sessions • Inability to access or check on status from outside the health network As a result, health workers devise workarounds to perform tasks in ways they perceive to be faster, easier, and/or more effective. 5 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Clinicians’ allocation of time spent on daily tasks
  • 6. Mapping requirements to solutions With the conversion of healthcare information to a digital format, the next step is to examine how best to provide access to these records. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 7. Shift in focus to a user-centered approach Most user-centric strategies are driven by three main objectives: • Enable on-the-go access to information and clinical tools • Maximize caregiver productivity and effectiveness by helping them stay focused on patients, and not on technology • Protect patient data and hospital systems from compromise or security breaches End-to-end client virtualization • Client virtualization helps healthcare IT organizations securely and costeffectively serve up each user’s applications, authorizations, settings, and preferences to the device they prefer • It puts control over the workspace environment in the data center where IT professionals, not end users, monitor, manage, and maintain security availability, applications and data 7 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 8. As simple as opening a paper chart and much more secure End-to-end client virtualization gives users a workspace that can be accessed on multiple devices, helping the clinician pick up work right where they left off. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 9. The case for client virtualization Organizations that make the transition to virtual client services realize significant benefits: • Increased end-user productivity • Reduced exposure of protected health information • Better utilization of resources to help rein in spiraling costs through centralized, automated processes and procedures 9 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 10. The need for an architectural approach While the benefits of client virtualization are compelling, moving to an end-to-end, user-centered services model can be a daunting undertaking. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 11. Wrestling with modernization According to industry research firm IDC Health Insights, although many healthcare organizations have succeeded in moving to EMRs, they continue to wrestle with the second phase of modernization—providing secure access to those records and managing the distributed devices that caregivers use.5 Back-end infrastructure (server, storage, networks) must be configured to deliver the 24x7 performance, availability and failover/recovery required for 24x7 access to clinical services and patient information. 5 IDC Health Clinical workspace services require a mobile care reference architecture that spans end user devices, applications, data, user profile management, infrastructure that ensures high availability in the data center and full recovery across sites. Insights, U.S. Health Industry Provider 2013 Top 10 Predictions: Providers Move into New Business Models While Meaningful Use Adoption Continues, (Doc #HI238411), December 2012. 11 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 12. HP Mobile Care Reference Architecture Architecture that encompasses all of the elements required for secure delivery of a virtual “follow-me” clinical workspace. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 13. Accelerating client virtualization HP and its partners have developed HP Mobile Care Reference Architecture, an end-to-end client virtualization architecture to help healthcare organizations reduce the risks and costs of providing staff with the clinical information and tools they need. The HP Mobile Care Reference Architecture provides validated blueprints that help take time, effort, uncertainty and risk out of end-to-end client virtualization. In addition, HP provides a single point of service and support for the entire solution. 13 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 14. Avoiding pitfalls, reaping rewards Providing caregivers with the point-of-care information and applications they need takes more than technology. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 15. On the client virtualization journey 1) Start with facts: • Get a full inventory • Identify budget and resource requirements • Communicate data and drive consensus on success criteria 4) Pilot, then deploy: • Deploy to pilot team • Get feedback and refine until approved • Move into production • Deploy to other users 2) Devise a plan: • Identify and document goals and objectives • Identify and document current workflow • Define measurable goals and objectives • Assign a project manager and get buy-in at the C-level 5) Manage, measure and continuously improve: • Define management model • Implement management tools • Provide proper training • Measure and report on payback and progress 3) Design to fit: • Take advantage of expert resources • Design a solution that fits user needs and leverages proven solutions and existing IT assets 15 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  • 16. HP client virtualization methodology HP uses a prove five-stage virtualization methodology to find the right solution Step 1: Discover • Align business and technical objectives and validate strategy against objectives. Step 2: Assess • Apply automated tools to capture empirical data from actual end-user workloads and environments. • Identify opportunities for improvement and examine the readiness of users, applications, infrastructure, and locations for client virtualization. Step 3: Design • Leverage proven reference architectures to design an end-to-end client virtualization solution. Step 4: Deploy • With approved design, HP works with one team to pilot to implement, test, refine, and validate. Once the production instance is final, it is rolled out across the organization. Step 5: Manage • HP offers tool implementation and mentoring and training services to help internal staff take over management, as well as fully hosted and remote and on-premises managed services. 16 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8 IDC, Supporting Datacenter Environments: Invoking the Lead Support Provider Model to Help Streamline Business Process, (Doc #239762), March 2013
  • 17. In a nutshell Healthcare providers need to go beyond EHR to give physicians, nurses, and other caregivers fast and easy access to the medical information and clinical applications they need—where and when they need them—to deliver better care, while protecting sensitive patient and health information. HP is helping healthcare organizations solve IT challenges and delivering infrastructure optimized for the healthcare industry with its HP Mobile Care reference architectures and the HP Client Virtualization methodology can help healthcare organizations of all sizes accelerate the transition to virtual clinical workspace services and reduce risk and cost. Join the conversation! For the full report, visit: http://owl.li/rpWki Learn more at: hp.com/go/healthcare © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Technology for Healthcare @HPHealthcare