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Mobility Insight: 6 myths you can't afford to ignore


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To help separate the facts from the hype, the experts from HP Technology Consulting have created an informative eBook that uncovers the truth about the mobility phenomenon.

To help separate the facts from the hype, the experts from HP Technology Consulting have created an informative eBook that uncovers the truth about the mobility phenomenon.

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  • 1. The power of HP Converged Infrastructure is here. Mobility Insight: 6 myths you can’t afford to ignore The HP IT Insights Series—Volume 5
  • 2. Brochure | The HP IT Insights Series—Volume 5 HP experts like Craig Partridge debunk the myths about rethinking the mobility phenomenon. Of all the obstacles standing in the way of building a better IT infrastructure, misinformation may be the most daunting. To help you separate the facts from the hype, the experts from HP Technology Consulting have created this informative eBook. It’s designed to provide the immediate insight you need to make the right decisions about some of the most important IT issues your enterprise will ever face. Get the facts about successfully integrating BYOD into your enterprise. Myth #1: It’s best to wait on deploying a BYOD initiative until security issues are worked out. Insight: The phenomenon of BYOD is happening—whether your company is actively involved or not. Waiting is not an option. The only choice to be made is how deeply you want to engage your users. There are two dynamics driving this rapid change: The consumerization of IT is one. There is an ever-widening gap between the experiences we have with our personal technology—fast, high-quality services, often for free—and the slower, more constrained experience of a typical workplace. At home and around town, we have access to free video conferencing, customized shopping, movies on demand, platforms that keep us in touch with our friends and family, and half a million apps. But at the workplace, we struggle with inflexible legacy applications, long rollout times for new services, and sluggish networks. 2
  • 3. Brochure | The HP IT Insights Series—Volume 5 The other dynamic is the blurring of our personal and professional time. Our devices make us accessible to friends and colleagues anytime, anywhere. We want the ability to move easily between the personal and professional, and we want to be able to keep this capability no matter what device we may be using, from laptop to phone to tablet. At HP, we call this “seamless context switching.” Our consumer IT experience is raising expectations about what we expect of our office IT. If the gap is too great, our end users have other ways to solve their problem. Can’t send a large file because of email restrictions? No problem—just use a consumer drop box. Waiting months for a CRM system? Why bother when you can bypass IT and sign up directly with a cloud service? So if you’re waiting to secure your network before addressing the BYOD phenomenon, chances are you already have leakage. How should IT respond? Locking down your environment with overly intrusive security will likely only aggravate your situation. To achieve long-term success, focus on the gap in expectations, and understand what it is your users are really trying to accomplish. In almost every case, you’ll find they want quick access to the people important to both their personal and professional lives, as well as the applications and data they need to be productive and make decisions that move their work—and lives—forward. If you can be a trusted resource who delivers solutions, they’ll be more likely to work with you rather than around you. Myth #2: You can manage BYOD with Mobile Device Management. Insight: Mobile Devide Management (MDM) is a blunt tool; to gain better user buy-in, consider platforms that provide finer control. From a traditional IT perspective, it makes perfect sense: a user accidentally leaves his phone on the train after a long trip. For security, you simply use MDM to do a remote wipe. Problem solved. But what if it’s a personal device? What if the phone you are about to wipe includes irreplaceable pictures of your user’s kids? Or of a recent personal trip? Or irreplaceable financial data? As our personal and professional lives intertwine, so too does the content in our devices. When someone has paid a week’s wages for a new phone, there is an understandable reluctance to submit that device to a draconian IT policy just to get corporate email. Thankfully, more sophisticated mobile management platforms are now becoming available. MDM can be appropriate for corporately owned or provisioned devices. For finer control, Mobile Application Management (MAM) or Mobile Content Management (MCM) give IT the ability to manage phones at the application or file level—a better response for different scenarios. And that means better cooperation from your end users. 3
  • 4. Brochure | The HP IT Insights Series—Volume 5 Myth #3: Our current network is robust enough to handle mobility. Insight: Unless you have upgraded recently, your network infrastructure is likely set up for a different era. It wasn’t that long ago—just four or five years—when your Wi-Fi network was set up as an amenity. Perhaps there would be an access point in the conference room or cafeteria, used by four or five laptops. Today’s scenario is exponentially different. Now Wi-Fi access is needed throughout the corporate landscape. And beyond the laptop, scores of phones and tablets may also be looking for a slice of the network pie. If your network is of an older vintage, it may not be as responsive to the weaker Wi-Fi antennas of phones and tablets—creating previously unseen dead spots that frustrate users. And content has changed as well. A network that worked fine with normal network traffic five years ago might choke on today’s high-bandwidth demands. Much of what is traveling over the network now was rare not so long ago. That includes business apps such as corporate training videos, video conference calls, VoIP, large design files, and big data, as well as personal apps like YouTube, Facebook, Skype, and more. More devices. More bandwidth. Improperly managed, it all adds up to a worsening user experience. But when handled properly, user satisfaction soars. Assessing your network capabilities and needs is the first step to solving this dilemma. One problem with hardwired legacy networks is they are difficult to manage. Changes must be done manually. It’s difficult to get a view of the full network, especially in a mixed environment. Modern networks relieve you of these issues. Creating a virtualized, software-defined network gives you the ability to make changes in real time, on demand. And new network management tools give you a complete view of your network, even if it’s a mix of wired and Wi-Fi, while automating many routine tasks. Your network is at the heart of your company. When it fails, everything else grinds to a halt. It’s a dangerous situation. That’s why network assessment should be at the top of your priority list. 4
  • 5. Brochure | The HP IT Insights Series—Volume 5 Myth #4: We may soon need to convert our desktop applications into mobile apps. Insight: Client-server applications and mobile apps serve entirely different purposes. Apps vs. Applications? What’s the difference? Should we be retooling desktop programs for mobile use? Not exactly. The computer you use at your desktop is a different tool than the smaller computer embedded in your mobile device. Your big computer (your laptop or your workstation, for example) is designed for serious creativity—for producing content, for processing information. It’s a workhorse, and the hours you spend in front of it tend to be dedicated. In contrast, you probably spend more time daily in the presence of your phone or tablet. The difference is that your interactions are typically quick hits, designed to access data that facilitates immediate action. Lengthier sessions with your phone or tablet are likely spent consuming content. Good software leverages the strengths of each form factor. Your desktop activity is usually goal-oriented: drafting documents or spreadsheets, designing a product, putting together a presentation. 5
  • 6. Brochure | The HP IT Insights Series—Volume 5 Phones and tablets don’t have the processing power or interface to do those types of activities well. On the other hand, they’re perfect for quick messaging, reviewing slices of data, getting real-time updates, or reading an article. Mobile apps should be designed to exploit those moments when your users are seeking to be productive in a quick way. The best apps do something very discrete; something quite small, quite fast, and often in real time. Apps versus applications? It’s not an either-or choice. An architect will use a workstation program to design a building. But she might very well use a tablet app to share the architectural rendering with her client. As one architect famously said, “Form follows function.” The same maxim holds true for applications. Myth #5: The mobility revolution requires new methods of IT management. Insight: The management principles used for the past two decades apply to mobility as well. The rise of mobility is disruptive, no doubt about that. It opens up new opportunities and introduces new challenges. But for IT professionals, it’s important to see this phenomenon within a larger context. To start, people use technology in the workplace for three primary reasons: to connect with others, to access applications, and to retrieve data. This is as true of mobile devices as it is with powerful workstations. And while mobile devices may have initially emerged as simple phones, they are now nothing less than full-fledged (if miniature) computers, with processors, screens, input devices, software, storage, memory, and connectivity. Still, it’s easy to see tablets and smartphones as something new—something that should be managed differently. A closer look, however, reveals something familiar. Consider the platforms now being used to administer tablets and phones: mobile device management, mobile application management, and mobile content management. If you’re an IT veteran, you know that—for some 20 years—device, application, and content management have been the three core pillars of how IT delivers end-user productivity services. And during these past two decades, IT has perfected the management of the Windows client to a fine art. You’ve worked out how to deploy an application, patch it, and de-provision it to reclaim the license. You’ve installed management tools and certificate authorities, and you’ve automated and consolidated processes. These same principles should underpin your mobile management strategy. Tablets and smartphones are simply connected compute devices. As always, management and automation are the keys to scalability. (And what’s more scaled, at the moment, than mobile devices, which are outselling wired devices by nearly 2:1) So while the mobility trend may seem like a tectonic shift, the principles an enterprise should embrace to get a grip on this phenomenon are well-known and proven. 6
  • 7. Brochure | The HP IT Insights Series—Volume 5 Myth #6: From an IT perspective, the mobility phenomenon is growing faster than our ability to keep up. Insight: You can get ahead of the mobility phenomenon—and make it a strategic advantage for your company—if you invest in comprehensive planning and the development of an actionable road map closely related to your business goals. Staying ahead of the mobility curve can be daunting. Many IT customers tell us: “My business is working at a faster pace than me. They’re using more powerful devices, they’re more connected. It’s a full-time job for us to stay relevant to the business.” In the last two years the phenomenon has reached an inflection point. Rushing to keep up, many companies find themselves committing “random acts of mobility”—that is, reacting to issues as they arise to fill the immediate need. But this incremental, reactive approach is insufficient today. Mobility has the potential to touch every part of the enterprise. The stakes are high. Addressing mobility in this ad hoc way puts a company at risk of losing control of their environment. Consider the scale: analysts project that smartphone and tablet sales will grow 20% in 2013, generate 20% of all IT sales, and drive 57% of all IT market growth. The demand to integrate these devices with the corporate network will grow more intense. Indeed, because of BYOD, most businesses become more dependent on mobile devices each day, whether they want to or not. Mobility should be viewed as a critical function of enterprise IT, and we recommend addressing it comprehensively. First, investigate how the trend is affecting your company and your infrastructure in both overt and hidden ways. Determine how mobility can give you a strategic advantage, and where it might introduce risk. Then develop a comprehensive action plan that not only addresses your current situation, but also anticipates what you may need over the next two or three years. A one-day HP Transformation Experience Workshop for Mobility can help you meet these objectives. The workshop process takes you through the challenges with the help of an expert guide. At the end of the session, you’ll have an actionable plan and a clear understanding about how to move forward. 7
  • 8. Brochure | The HP IT Insights Series—Volume 5 Explore the other installments of the HP IT Insights series: Volume 1: IT Trends: 8 Ways to Stay Ahead of the IT Evolution Volume 2: Data Center Insight: 6 Ways to Prevent Mistakes that Have Cost Others Millions Volume 3: Cloud Insight: 6 Essential Facts About Defining a Successful Cloud Strategy Volume 4: Storage Insight: Debunk the Data Storage Myths Visit Sign up for updates Share with colleagues Rate this document © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA4-6068ENW, April 2013