Martin Yates - BB2838 - Overcoming the challenges of managing a heterogeneous cloud environment

Session BB2838Overcoming the challenges of managing a heterogeneous cloud environment© Copyright 2012 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.

Overcoming thechallenges ofmanaging aheterogeneouscloudenvironmentMartin YatesTechnology Services Support Business Development© Copyright 2012 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.

My backgroundName: Martin Yates E-mail: martin.yates@hp.comTitle/OrganizationPortfolio and Product Support Management Years at HPIT industry experience 15• Mission Critical Business Development Manager Current responsibilities• IT Best Practices Workshop program • Services development for Cloud, Converged development Infrastructure and Integrated Systems• Mission Critical Workshops program manager • Sales enablement and delivery readiness• IT Service Management Assessor • Knowledge transfer and training • Design and leadership of the “Always OnProfessional information Support Simulation” program• Distinguished Professional of Service Management – priSM Institute and ICSM• ITIL Expert in IT Service Management• Bachelor of Computer ScienceL.P. Massey contained herein is subject to change without notice.3 © Copyright 2012 Hewlett-Packard Development Company, – The information

Agenda1. Business demands and IT challenges2. What you need to do3. What you need from your support provider4 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

The business demands driving IT to the cloud Business users Developers Individuals Improve business agility Deliver choice Speed innovations Reduce costs Develop once, run Accelerate time to value anywhere Deliver the right services at the right time based on customer needs5 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

IT’s challenges in meeting those businessdemands What you need to do: Business Users Developers Individuals • Improve the quality and consistency of IT services • Simplify IT operations and reduce complexity • Drive out costs and redundancies • Improve operational efficiency What you need from your support provider: • Provide a single point of accountability • Manage interoperability issues faster • Improve service levels across the support6 ecosystem © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Improve the quality and consistency of ITservicesMaintain a coherent service management framework for end-to-end cloudoperation• Physical server builds and naming conventions• Automated provisioning and decommissioning• Proactive measures to prevent failure• Reactive procedures to rapidly restore serviceChange is a constant in a cloud and so is continual improvement• Monitor and measure cloud operation against SLAs• Identify and fix quality and efficiency gaps• Make continual improvement fundamental to the way you work8 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Simplify IT operations and reduce complexityControl the interlocked web of software in your cloud• Every layer of the cloud has a great volume and variety of software• Keep track of each IT asset and all of its dependencies• Maintain up-to-date documentation and tracking to ensure software license complianceEstablish and consistently apply security policies, processes and tools• Business groups with different security needs share resources• Employ frequent auditing and active management• Include back-end activities that require more control in a cloud9 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Drive out costs and redundanciesDefine the respective roles of IT and users (developers)• Establish standards and procedures that allow flexibility• Negotiate policies for handling exceptions• Specify respective responsibilitiesEnable users to access resources on demand• Synchronize provisioning with your clients‟ projects and programs• Collaborate in joint planning through close relationships with clients, IT vendors and procurement• Understand and project demand by metering and analyzing actual usage patterns10 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Improve operational efficiencyDesign a resource allocation strategy• Conduct a business impact analysis• Develop risk mitigation and service continuity plansAdopt and apply automation standards• Determine which procedures are manual and those than can be automated• Establish thresholds on automatic provisioningManual procedures and reactive incident resolution• Adapt manual procedures to interact with the automation layer• Enable intervention without disturbing automated processes11 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Provide a single point of accountabilityKnow ME and let me get my supportwhen, where and how I want itMy business runs 24x7 yours should tooThe first person I talk to owns my call frombeginning through to resolutionGive me access to your best people withoutme having to escalateProvide high quality technical assistanceacross my converged infrastructureKnow my complete end-to-end environmentso I don‟t have to answer 20 questions13 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Manage interoperability issues fasterMulti-vendor support by designSupport more than just hardware, supportintegrated platforms or better yet, mycomplete environmentCollaborate with my other vendorsMonitor my environment continuously andgive me access to what you are seeingProvide real-time event notificationGive me access to your knowledgedatabase so I can resolve routine issuesmyselfRisk mitigation, interoperability, no fingerpointing 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14 © Copyright

Improve service levels across the supportecosystemAnticipate problems and resolvethem proactivelyMonitor and report on my software andfirmware revision levelsProactively advise me of corrections thatneed to be made and how to apply themProactively discover my configuration so Inever have to tell you what‟s changedLook for trends in my support calls thenidentify and resolve underlying problemsBring me best practice advice tailored to myIT environment and my business15 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

To overcome the challenges of cloudmanagement What you need to do: Business Users Developers Individuals • Improve the quality and consistency of IT services • Simplify IT operations and reduce complexity • Drive out costs and redundancies • Improve operational efficiency What you need from your support provider: • Provide a single point of accountability • Manage interoperability issues faster • Improve service levels across the support16 ecosystem © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

HP Datacenter Care Enabling an agile business with services to help operate and evolve the moderndatacenter Flexible reactive support • Simplified support via a single point of accountability • Proactive to avoid Problems and optimize performance Primary Assigned Seamless service provider Account support experience • Flexibility to support your Team multivendor IT environment • Improved management of interoperability issues Tailored proactive services17 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Download now Get the mobile app Download content from this session with the free mobile app. Text the word “Discover” to 474747 or m.hp.com/events18 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Find out more Attend these sessions Visit these demos After the event • HOL2114: • MR: Datacenter Care • Contact your local Technology Managing an services, Converged Cloud Services sales rep „Always On‟ Pavilion, Discover Zone infrastructure and • Visit the Always On Support winning the race • KF: Always On Support website at: to results! services, Services http://h17007.www1.hp.com/us/ Thursday 10 AM, Pavilion, Discover Zone en/whatsnew/proliantgen8/alway Sands 404 s-on-support.aspx Your feedback is important to us. Please take a few minutes to complete the session survey.19 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Martin Yates - BB2838 - Overcoming the challenges of managing a heterogeneous cloud environment

by HP Enterprise on Jul 06, 2012

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