What if machines could tweet? Future support experiences for the new style of IT
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What if machines could tweet? Future support experiences for the new style of IT

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The new style of IT requires a new style of support. Enterprises are modernizing their infrastructure through convergence, virtualization and cloud solutions. To support these flexible IT ...

The new style of IT requires a new style of support. Enterprises are modernizing their infrastructure through convergence, virtualization and cloud solutions. To support these flexible IT environments, support services depend on new ways to monitor, analyze, and share information across data centers and throughout communities. HP Technology Services is creating the next-generation of leading customer experiences by finding new ways for hardware, software and people to collaborate.

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What if machines could tweet? Future support experiences for the new style of IT What if machines could tweet? Future support experiences for the new style of IT Presentation Transcript

  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Whatifmachinescouldtweet? A new style of support for the new style of IT Antonio Neri, SVP Technology Services / HP Discover 2013
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3 We share … Who we are Our relationships How we feel What we do What we knowWhere we go … and even what those around us do Twitter follows Chat status
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4 We can discover and get to know one another
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5 We are notified when things happen
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6 We support one another
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Howcanfamiliarsocial interactionshelpussupportthe NewStyleofIT?
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8 Converged Infrastructure Cloud Software Defined Data Center Security StorageServers Facilities Services Network Management The New Style of IT is dynamic
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9 What if machines shared more like we do? Who they are Their relationships How they feel What they do What they knowWhere they go … and even what those around them do I’m a member of HP-UX 11i v3 and Intel® Itanium® 9350 4c groups Internal IP is 10.88.34.5 I’m in enclosure c3000 s/n xxxxxxx Internal components are 4x BL280c G6 (2xXeon® 5500 ), Power controller… Ave CPU 30%, Proc. Temp 60c, AH S log is available … A new instance of me is running in HyperV on Server 7 (Rack 6) Reconfiguring drive 8A after array fault ….. There is a lot more I/O activity in the evenings during Nov. (burst to cloud?) @Superdome2_AcmeCo @HPBladeSystem_AcmeCo @Gen8_AcmeCo @Image_MyApp+CentOS @3ParFClass_AcmeCo @MySQL_AppDB_AcmeCo
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10 What if machines could tweet? Server 2 Should I upgrade my firmware… I’m running …. I’m in Rack 8, I’m connected to storage array 7, I run #RedHat I’m connected to servers in Rack 8 HP-SUM @Server 2: Others upgrading with a similar config had no issues. Go4it. Server 99 I’m feeling hot in here Just replaced drive 8 with drive 9 in array 3 I’ve had some failed writes lately, Replace me. All #Proliant DL380’s should set config setting ….. for optimal energy consumption. I’m interested to know more about servers that feel #hot. I may be able to help. Server 3 Switch 6 Storage 9I’m finished rebuilding array 3 Proactive Analytics Windows Servers A new security patch is available Memory DIMM 1 Gen 8 Support I’m ACME Co Web. Running on Server 3
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11 Supporting the New Style of IT takes a platform A “Social Network” of hardware, software, and people interacting in an ever changing fashion Sys Admin Customer Exec Sales Partner Sales Support Specialist Service Delivery Product Engineers IT Director Support Partner Switch OS Apps Server Component Storage Analytics Server KM Blades
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12 A platform that brings communities together HP Technology Services Software Experts Hardware Experts Product Engineers IT Operations Industry Domain Experts Business Leadership
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13 And enables an ecosystem of innovative services Sys Admin Customer Exec Sales Partner Sales Support Specialist Service Delivery Product Engineers IT Director Support Partner Switch OS Apps Server Componen t Storage Analytics Server KM Blades Security Automated management Resource optimization Knowledge and collaboration Business intelligence Predictive analytics
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14 Services that drive business agility
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15 Learn more about this topic Use HP Autonomy’s Augmented Reality (AR) to access more content 1. Launch the HP Autonomy AR app* 2. View this slide through the app 3. Unlock additional information! *Available on the App Store and Google Play
  • © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thankyou